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The Future of AMS Systems: A Provocative Discussion

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The Future of AMS Systems: A Provocative Discussion

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Discussion topics for a panel discussing the future of association management systems and how they relate to customer relationship systems. #tech14 #asaecenter

Discussion topics for a panel discussing the future of association management systems and how they relate to customer relationship systems. #tech14 #asaecenter

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The Future of AMS Systems: A Provocative Discussion

  1. 1. The Future of AMS Systems: A Provocative Discussion Tuesday December 16, 3:30 pm Hashtag: #tech14 LD1
  2. 2. “The future is already here. It’s just not evenly distributed yet.” William Gibson @techconf #tech14
  3. 3. Your Esteemed Panel • Te r i Ca r d e n , Fo u n d e r , Re v i ewMyAMS. c om • L o r e t t a De L u c a , CEO, De lCo r • Ma r k Do r s e y, Ex e c u t i v e Di r e c t o r a n d CEO, Ame r i c a n Sn ows p o r t s Ed u c a t i o n As s o c i a t i o n • Da v i d Gamme l , Ex e c u t i v e Di r e c t o r , En t omo l o g i c a l So c i e t y o f Ame r i c a (Mo d e r a t o r ) • Ma r k Pa t t e r s o n , SVP So l u t i o n s , Ap t i f y • Si g Va nDamme , Fo u n d e r a n d Ch i e f Cu s t ome r Of f i c e r , Nimb l eUs e r @techconf #tech14
  4. 4. David’s AMS Journey • Custom on Wang (Dumb terminal ) • Custom on Paradox (MS-DOS based) • TASS on FoxPro (Windows! ) • MEI (The Terminal St r ikes Back) • TASS (Return of the Windows) • NetForum (Web-based) • Associat ionAnywhere (Web-based) @techconf #tech14
  5. 5. Format Today 4-minute topi c bloc k s . Each bloc k has a di s cus s ion s tar ter. Ground rules : • Debate the ideas ; • Respec t each other ; • Prov ide value to YOU; • Have fun! @techconf #tech14
  6. 6. @techconf #tech14 Is there a difference between AMS and CRM? Loretta
  7. 7. Borg vs. Symphony: Should the AMS have all functionality or be one system among many? Mark D @techconf #tech14
  8. 8. @techconf #tech14 Bigger shift for AMS/CRM: Internet or Mobile? Sig
  9. 9. @techconf #tech14 Should the AMS be designed for the member or the staff? Teri
  10. 10. @techconf #tech14 Is association data actually big? Mark P
  11. 11. @techconf #tech14 Biggest challenge in data analytics: management or technology? Mark D
  12. 12. @techconf #tech14 Will the AMS/CRM remain among top capital investments for associations? Loretta
  13. 13. @techconf #tech14 Which is a stronger AMS competitive advantage today: technology or deployment effectiveness? Teri
  14. 14. @techconf #tech14 Should the AMS actually be an Engagement Management System? Mark D
  15. 15. @techconf #tech14 Will AMS innovation outpace the ability of organizations to implement? Mark P
  16. 16. @techconf #tech14 What will be the next wave of automation with AMS systems? Sig
  17. 17. Questions if time allows… @techconf #tech14
  18. 18. Parting Shot! @techconf #tech14

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