Disaster Recovery Plan for IT

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Disaster Recovery Plan for IT

  1. 1. Disaster Recovery Plan for Information Technology
  2. 2. Scope of This Plan Enables the department to restore company’s core information systems in the event of a disaster. Identifies areas of substantial risk and exposure to disaster.
  3. 3. Practices & Procedures The fundamental business practice followed by the IT department is essential to the recovery of department operations. These key activities include: Data backup & restoration Server & systems administration System shutdown and startup Identification of critical Systems
  4. 4. Data Backup & Restoration Full backups are performed each weekend with incremental backups occurring each weeknight. Backup tapes for each week are collected and stored in the Server Room in a fire- proof safe. Each week the collection is taken offsite. Long term archives are removed from the rotation scheme with monthly backups retained for one year and annual backups retained for three years. Key servers across all platforms are included in the backup schedule. Archival copies of operating system and application software, detail network documentation and a copy of this plan are also stored offsite.
  5. 5. Server & System Administration Current practice for managing servers and desktop systems across company include: Ensuring high availability of servers User support and desktop system support Server maintenance is scheduled outside of normal business hours
  6. 6. System Shutdown & Startup Instructions for shutdown and startup of critical servers will be located in the Server Room and attached to this plan. These procedures cover the equipment in the Server Room as well as network components for the WAN/LAN. A copy of these procedures is also stored offsite.
  7. 7. Critical Systems ERP System Windows Server Domain Controllers Storage and Application Servers DHCP/WINS/DNS Servers and Print Services Network Communication components (i.e. firewalls, routers, wireless access point, etc) Voice Communications (PBX)
  8. 8. Recovery Operations Re-establishing operations after a disaster requires the following: A process to follow as a guide for recovery Identification of the most critical services provided by the department Priorities for re-establishing those services System documentation/configuration information Preservation of system and data backup tapes Additional preparatory actions include: Contact equipment replacement provider to initiate declaration of disaster and delivery of hardware Notify hardware maintenance providers of disaster condition and disposition of affected equipments Notify software providers of disaster condition and imminent need of new software keys, as appropriate, upon identification of serial numbers of replacement equipment Retrieve most recent backup tapes and transport them the host-site location
  9. 9. Recovery Process Initial Reaction phase The discoverer of a disaster will notify the related parties. Each party will notify others as appropriate. Initial organization and preparation for the recovery: Notify and assemble the recovery staff Review recovery plan Organize for damage assessment Establish communications systems for the staff Assign duties and responsibilities to the staff Perform a preliminary damage assessment: Conduct a site survey of the affected area Inventory any salvageable or usable equipment Review the overall damage Communicate status to executive staff
  10. 10. Recovery Process Recovery phase Salvage operations: Recover all salvageable hardware Service or refurbish equipment as necessary Re-establish services in their order of priority Reconstitution Phase Restore IT System processing capabilities to normal operations. Depending upon the amount of damage that has occurred, the recovery process can be done locally or if the situation warrants it, the restoration can be done at other non-affected facility.
  11. 11. Appendix: Primary and Secondary Facility Contact Information System Shutdown & Startup Procedures Command Center Operations

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