Huub Esten

Utrecht Area, Netherlands Netherlands

Empowering organizations, teams and people. Development and realization of new service and organisational concepts.

Apparel / Fashion

Owner Toperformance. Consultant and Interim Manager. Delivering impact. Empowering organisations to delight. Developing and implementing new customer, service and organisational concepts, in a pragmatic, people and results driven way. E.g. the concept of self steering/ self organization. Working with organisations that believe in the (combined) power of customer and employee engagement. Transforming Customer Service from cost to value & experience center. Core competencies: - Customer Engagement; Customer insights, Customer journey management, Customer value proposition development, Customer Service transformation - Employee Engagement; Employee insights, Employee journey management, Em...