Automotive

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My consulting proposal in IT about Automotive Distribution

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Automotive

  1. 1. IT Consultant in Automotive Distribution Confidence Cost effective Privacy Flexibility Availability 01/04/2010 Version 1.1 Copyright: Deluxe Project
  2. 2. IntroductionThe technology needs have increased considerably into automotivedistribution industry.Each carmaker imposes it specifications (technical, ISO …) to allow cardealers to obtain the agreement for sale of carsIn addition, it is not easy to have only one information system tomanage a multi brands workshop (different specifications into sameplace).Challenges also have evolved into automotive distribution industry(sales, service, internet, cost effectiveness, customers care …). Toreach this goal, the automotive distribution industry constantly seeks toadapt their infrastructure and process. An IT strategy can provide solutions for that.
  3. 3. An IT Consultant, why ?
  4. 4. An IT Consultant, why ?Reasons Avoid risks of an IT infrastructure which not controlled • To revise and manage contracts of outsourcing and suppliers (hardware/software), costs control • To be listened and understood by a person who already worked for car dealers • To give the best orientations for IT strategy (stay on top) • To enhance the organization through IT processes • To find the best solutions to solve IT problems • To have support by a IT specialist who knows the functional field of automotive distribution
  5. 5. An IT Consultant, why ? Make your IT infrastructure a success … • Cost effective with an overall vision and a market knowledge to save money on your IT • Define with you the orientation which you want to give to your ITKey Benefits strategy • Give a strategic vision of IT field to increase activity and productivity • Communication optimized with IT staff of carmakers (I worked for them before) • Obtaining the best level for IT carmakers specifications • Set up best bases of IT infrastructure for long time • To solve quickly the IT problems of Car Dealers (save time, save money)
  6. 6. About Me
  7. 7. About MeExperiences I am based in Asia since 3 years. Project Manager and IT Consultant for 6 years in Automotive Distribution field for an IT software company (Gedas Group, ISO 9002 certified, a Volkswagen AG subsidiary) which supplied software and IT services for automotive distribution industry all over the world. Project manager and Business Analyst about DMS and CRM software. Responsible of support about software and remote tools diagnostic for the Car Dealers. Master IT Business Management HND IT Business Management Bachelor Accounting and Management
  8. 8. About MeScope of Work- DMS Software Supervision- Assure and maintain IT compliance (IT specifications from automakers)- Project and IT Department Management- Auditing of IT organization and users requests analyze- IT Costs Optimization, staff Management, infrastructure Management- Relationships with IT subcontractors (software and hardware)- Digital Marketing implementation- Automakers Interface Implementation (Parts and Sales, remote diagnostic tools …)Mobility- APAC area
  9. 9. About Me My better performance indicator is customer satisfaction level … • Deployment and technical support management of RemoteTracks Record Diagnostic system for all French Car Dealers from Volkswagen group (VW, Audi, Seat, Skoda) • Audit and IT process optimization for Car Dealers (proposals, set up the best solutions …) • Analyze and Project management of interfaces development, between Carmakers and Car Dealers, to integrate data (parts catalog, car models …) for DMS of Porsche Car Dealers • Creation of a extension for DMS to send information about vehicles to different sales car Websites
  10. 10. IT Skills for Automotive
  11. 11. IT Skills for AutomotiveInformation System Skills Car Dealers Carmakers Importers Manager Administrative Remote diagnostic Cars & parts catalog & security Cars & parts orders codes Parts Service Recall information Reporting Sales New vehicles Sales used vehicles Promotional and corporate Websites
  12. 12. IT Skills for Automotive A Dealership Management System (DMS) is a bundled management information system created specifically for automotive industry car dealerships. DMS software includes support such as: • Tracking vehicle inventory • Tracking sales • Finance and insurance calculations • Menu Selling Systems • Tracking customers (and customer follow up) • Accounting • Purchase order tracking • Parts inventory • Work order management • Appointment scheduling • Customers Relationships Management (CRM)
  13. 13. IT Skills for AutomotiveC.R.M. Skills Customer relationship management (CRM) is a type of software for managing company’s interactions with clients (or sales prospects). - Share Customers information between sales, service and parts departments - Supply information to sales team to have a better understanding of customers needs - Generate reporting about customers and sales prospect data (profiles, needs …) - Use Customers information for marketing campaign activation (email, promotion …)
  14. 14. IT Skills for Automotive Network Structure skills Carmaker or Importer Router server Switch manager Administrative Web dedicated server terminal from carmaker Workshop and parts Sales
  15. 15. IT Skills for AutomotiveExistingManagement Know and optimize the existing IT equipments before to realize new invest … Software management: • licenses • inventory • Updating • Relationships with editors (support, contracts, benchmarks …) Hardware management: • inventory • Guarantees • Prices negotiation with suppliers
  16. 16. Digital Marketing
  17. 17. Digital Marketing Your website is more than a virtual showroom …- Information (location, hours)- Promotional offers- Book a car test- Events- Corporate communication- Careers- Propose to buy used cars- Success story- Highlight…
  18. 18. Digital MarketingDigitalCampaign Generate traffic on your website to convert visitors into customers - Web banners on professional websites - Ads on Google search results - Search Engine Optimization - Newsletter and mass mailing
  19. 19. LocationDeluxe project (860540-U)Angkupuri Condominium, unit 20-2-5Mont Kiarajln 1/70c Off Jalan Bukit Kiara50480 Kuala Lumpur, MalaysiaTel.: (+60) 0132898992Copyright © 2009 Deluxe Project SND BHD. All rights reserved. All logos are the trademarks and/or registered trademarks of their respective owners. Disclaimer: Theinformation contained in this website is for general information purposes only. It is provided by Deluxe Project and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability withrespect to the website or the information, products, services, or related graphics contained on this document for any purpose.

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