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Catherine Bostian - The Pleasure of Problem-Solving

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Catherine Bostian, CRM Manager at Delivery Hero, presents "The Pleasure of Problem-Solving".
The way in which a majority of us approach problem-solving creates feelings of frustration and a lack of fulfillment. Catherine Bostian shares her strategy for re-wiring the way we think about and approach our workplace problems.

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Catherine Bostian - The Pleasure of Problem-Solving

  1. 1. The Pleasure of Problem-solving CAT BOSTIAN @CatherineBostia
  2. 2. Pleasurable problems, are you crazy? CAT BOSTIAN @CatherineBostia Silicon Valley raised graduate Decade in tech
  3. 3. Pleasurable problems, are you crazy? CAT BOSTIAN @CatherineBostia Silicon Valley raised graduate Decade in tech So, maybe...
  4. 4. When a problem comes up at work... CAT BOSTIAN @CatherineBostia Source: https://imgur.com/gallery/c4jt321
  5. 5. “Give me solutions, not problems.” CAT BOSTIAN @CatherineBostia
  6. 6. CAT BOSTIAN @CatherineBostia
  7. 7. Source: https://www.nintendo.com/games/detail/new-super-mario-bros-u-deluxe-switch CAT BOSTIAN @CatherineBostia
  8. 8. CAT BOSTIAN @CatherineBostia Source: https://commons.wikimedia.org/wiki/File:Amygdala.jpg The brain has control over whether you perceive something as a problem or an opportunity. You have the biological power to cultivate a POPS mindset.
  9. 9. Challenge: format difficult data beautifully. CAT BOSTIAN @CatherineBostia
  10. 10. CAT BOSTIAN @CatherineBostia
  11. 11. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem.
  12. 12. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem. 2. Embrace the opportunity.
  13. 13. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem. 2. Embrace the opportunity. 3. Recognise mini-wins.
  14. 14. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem. 2. Embrace the opportunity. 3. Recognise mini-wins. 4. Think outside the box.
  15. 15. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem. 2. Embrace the opportunity. 3. Recognise mini-wins. 4. Think outside the box. 5. Make it work.
  16. 16. CAT BOSTIAN @CatherineBostia 6 stages of POPS 1. There’s a problem. 2. Embrace the opportunity. 3. Recognise mini-wins. 4. Think outside the box. 5. Make it work. 6. Celebrate the solution.
  17. 17. As people, we are hardwired to solve problems. CAT BOSTIAN @CatherineBostia
  18. 18. Source: https://gamingintraining.wordpress.com/2015/02/04/dispelling-the-dopamine-myth-and-powering-up-your-e-learning/ CAT BOSTIAN @CatherineBostia
  19. 19. CAT BOSTIAN @CatherineBostia Dopamine activity Source: http://sitn.hms.harvard.edu/flash/2018/dopamine-smartphones-battle-time/
  20. 20. “...metacognition is not only important for achievement but also for [habits] and attitudes.” CAT BOSTIAN @CatherineBostia Gokhan OZSOY, Aysel MEMIS, Turan TEMUR (2009). Metacognition, study habits and attitudes. International Electronic Journal of Elementary Education, 163.
  21. 21. Create a healthy habit around problem solving. CAT BOSTIAN @CatherineBostia
  22. 22. Challenge: improve new rider retention. CAT BOSTIAN @CatherineBostia
  23. 23. Challenge: create global solutions with local flexibility. CAT BOSTIAN @CatherineBostia
  24. 24. Problem CAT BOSTIAN @CatherineBostia
  25. 25. Problem Opportunity to... CAT BOSTIAN @CatherineBostia
  26. 26. Learn, grow, be creative 1. Problem Opportunity to... CAT BOSTIAN @CatherineBostia
  27. 27. Learn, grow, be creative Create amazing work 1. 2. Problem Opportunity to... CAT BOSTIAN @CatherineBostia
  28. 28. Problem Opportunity to... Learn, grow, be creative Create amazing work Work cross-functionally 1. 2. 3. CAT BOSTIAN @CatherineBostia
  29. 29. Key Takeaways Awaken your inner Mario Embrace problems as challenges Reframe problems as opportunities Go forth and find pleasure in Problem Solving! CAT BOSTIAN @CatherineBostia
  30. 30. Thank you! CAT BOSTIAN @CatherineBostia

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