Akl NFP CIO VOIP Presentation


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A presentation given the the Auckland Not-for-Profit CIO Forum on Thu 22nd Feb 2011 by Henare Howard

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  • Examples – Skype, Google Talk, MSN Messenger
  • Examples – Skype, Google Talk, MSN Messenger
  • Lack of availability Unable to purchase legacy systems anymoreIncreased maintenance Difficult to do MAC’s, Costly (need onsite visit), harder to source partsLack of support Harder to find qualified engineers, online resourcesLack of functionality Copper lines have done their dashDevelopment of technology Copper lines have reached capacity Replacement of analogue lines with FTTH, RBI
  • Understand the business what are your business communications issues where can improved communications provide value how will this fit for our organisations / cultureUnderstand your environment what is our current infrastructure and what state is it in what are our support agreements what is the cost of our current servicesUnderstand the benefits cost savings vs. business productivity what savings can be made – monetary/efficiencyUnderstand how can it enhance my business Improved internal communicationsImproved external communicationsCall centre functionality
  • Different flavoursOpen source vs. ProprietaryHardware vs. SoftwarePSTN vs SIP (Primary rate vs SIP)Cloud
  • Audit telephony servicesAudit all lines, PAB and handsetsCost of services and supportIncluding rental, national and mobile ratesAudit networkCabling, Cat5e or Cat6Current switch capacity – will save portsManaged switches, POE, VLAN, RoutersCosts of VoIPInfrastructureHardware & software costsSupport costsLocal supportWAN, LAN and VoIP supportGetting independent adviceA lot of information from vendors, open sourceTechnology changing rapidlyAssistance with auditsFind someone you can trust
  • Unified communicationsWhat is it – email integration, presence, IM, audio conference, collaborationWhat email server do you have – MS Exchange 2007 or 2010 is goodVideoconferencingAd-hoc videoconferencing, desk to desk (like Skype), multipoint, desktop sharingAnalogue devicesFaxes, cordless phones, headsetsMobile feetHow will VoIP integrate with mobile fleetTwinning, Single mailbox, Presence of mobile, Mobile VoIPSoft phonesUse instead of phones on desksCan be used outside the organisation from anywhere with an internet connectionLooking at this for relocated Christchurch teamRedundancyHosting offsite (data centre, cloud)Multi-site redundancyUPS for critical devicesReceptionIntegrated reception (multi site)Multiple monitors, headsetsUPS
  • ProposalsCogent – traditional PABXConnectNZ – Avaya / Zeacom / Solarix (SIP)Gen-i – VoIP PBX
  • ProposalsGen-i – in houseVadacom – VadaXchangeASPX - cloudSietec – in houseTechnology movedCosts decreased, opportunity to widen scopeBundled servicesVendors offer IT, WAN and Telco services in bundled package
  • Akl NFP CIO VOIP Presentation

    1. 1. VOIP Presentation to the Not-for-profit CIO forum<br />Thursday 22nd Feb 2011<br />Henare Howard<br />
    2. 2. Quote of the day<br />One machine can do the work of fifty ordinary<br /> men.  No machine can do the work of one<br />extraordinary man.<br />~Elbert Hubbard<br />The Roycroft Dictionary and Book of Epigrams, 1923<br />
    3. 3. A definition<br />Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. <br />– Wikipedia 2011<br />In other words, its a way for communicating via<br />voice over a network orthe internet<br />
    4. 4. What is VoIP<br />More than a phone system<br />Platform for communication and collaboration<br />Utilizes computer instead of phone networks<br />Integrates with computer systems (Outlook)<br />Can include videoconferencing<br />Well known examples<br />Skype, Google Talk, MSN Messenger<br />
    5. 5. Why consider VoIP<br />Availability of legacy systems<br />Increasing maintenance costs<br />Lack of support<br />Lack of functionality<br />Telecommunications <br />
    6. 6. Building a business case<br />Understanding the business<br />Understand the environment<br />Understanding the benefits<br />Understand how can it enhance your business<br />
    7. 7. Understanding VoIP<br />Hardware vs. software<br />Proprietary vs. Open source<br />PSTN vs. SIP<br />Cloud / Hosted<br />
    8. 8. Things to consider<br />Current telephony services<br />LAN and WAN infrastructure<br />Different flavours of VoIP<br />Costs & Support of VoIP<br />Getting independent advice<br />
    9. 9. Things to consider<br />Unified Communications<br />Videoconferencing<br />Analogue devices<br />Mobile fleet<br />Soft phones<br />Redundancy<br />Reception<br />
    10. 10. Case study – Te Roopu Taurima<br />Largest kaupapa maori provider of services to the intellectually disabled<br />Employs close to 500 staff<br />Provides residential care for over 200 clients<br />Has 7 offices and 53 homes<br />5 legacy PABX systems - unconnected<br />Head Office PABX end of life 2009<br />
    11. 11. Case study – Te Roopu Taurima<br />Proposals sought 2009 for Auckland only<br />External funding secured<br />Variation in proposals<br />External assistance to evaluate proposals<br />Desire not to use VoIP initially<br />Project put on hold due to organisational commitments<br />
    12. 12. Case study – Te Roopu Taurima<br />Update to proposals sought in 2010<br />Different vendors allowed to tender<br />Technology and costs moved considerably<br />Widened scope of project to cover all sites<br />Difficult to get accurate telco costs<br />IT Vendors offering bundled services<br />Upgrade LAN & WAN in regional sites<br />
    13. 13. Case study – Te Roopu Taurima<br />Videoconferencing project 2009 / 2010<br />Upgraded WAN / LAN as part of project<br />Assisted with rollout of VoIP project<br />Scope change put pressure on deadlines<br />SIP savings not recognised<br />Selected proposal conservative choice<br />Some bedding in issues<br />
    14. 14. Case study – Future projects<br />Rollout to regional offices July 2011<br />Rollout to homes will be considered<br />Mobile VoIP and soft phones<br />
    15. 15. Case study – Lessons learned<br />Understand key business drivers<br />Budget for infrastructure upgrade<br />Technology is changing very quickly<br />Difficult to get costs from telco<br />Difficult to compare PSTN vs. SIP<br />Avoid the dreaded scope creep<br />
    16. 16. VoIP Software<br />Open source<br />3CX<br />Asterisk<br />Trixbox<br />Proprietary<br />Cisco<br />IPFX <br />Siemens<br />Zeacom <br />Microsoft Lync<br />
    17. 17. Hardware<br />Open source<br />Epygy<br />Trixbox<br />Grandstream<br />Linksys<br />Polycom<br />Yealink<br />Proprietary<br />Avaya<br />Cisco<br />Nec <br />Nortel<br />Samsung<br />Siemens<br />
    18. 18. Telco / Network<br />Call Plus (2Talk, iTalk)<br />Compass<br />Orcon<br />Telecom / Gen-i<br />Telstra Clear<br />Solarix<br />Vodafone<br />World Xchange<br />Kiwilink<br />Hitech Solutions<br />
    19. 19. Vendors/Integrators<br />Gen-i<br />Connect NZ<br />Siemens<br />Microsoft<br />
    20. 20. Resources<br />NZ VoIP Users Forum<br />voipusers.org.nz<br />VoIP for Dummies in NZ - Steve Biddle<br />http://www.geekzone.co.nz/sbiddle/6421<br />
    21. 21. Final quote<br />It is only when they go wrong that machines<br />remind you how powerful they are.<br />-Clive James<br />
    22. 22. Questions<br />