1.
UX @ WC
The User Experience at Toilets – An Example for
"Design by Users" & "Bring-your-own-Device", not
for "User-centric Design"
Barcamp "UX Camp Hamburg 2016"
Autor: Rolf Hemmerling
Slides: http://www.slideshare.net/hemmerling/
License: Creative Commons - Attribution-ShareAlike 4.0 Generic (
http://www.creativecommons.org/licenses/by-sa/4.0/ )
Date: 2016-08-13

2.
UX @ WC 2
Table of Contents
1.As-Is State by Examples
2.Design Analyis at Flipchart
3.Traditional Design
4.Manufacuturer Design
5.Design by Users
6.Flipcharts created during the Barcamp Session
7.Resume

3.
UX @ WC 3
1 As-Is State by Examples
● Bring your own Device:
Soap, Desinfection,
Paper Towel, Toilet
Paper from
Supermarket

4.
UX @ WC 4
2 Design Analyis at Flipchart
● Lavatory with built-in tools
and bring-your-own-device
tools ( soap, paper towel,
desinfection )
● WC with different versions
of toilet paper spenders
● Chart: Price of paper
towels/m vs. price of a
airstream-based hand
dryer

5.
UX @ WC 5
3 Traditional Design
● Technology:
● Soap piece
● Textile towel
● Feature:
● Multiple use of the items
● Soap pieces aren't just used 100%, but just to a minimum size
● User Experience:
● Hesitation about multiple use of items, used before by other users
:-(
● Disgust to use dirty-looking soap and dirty textile towels :-(

6.
UX @ WC 6
4 Industrial Manufacturing Design
● Technology: Mechanical machines of the 1960th, 1970th
● Soap spender
● Paper towel spender
● Features:
● Need for professional maintainance
● Sometimes need for professional commodities ( e.g. special toilet
paper roles )
● User Experience:
● The devices ( e.g. paper towel spenders ) are often not properly
working even if filled with items, or empty :-(
● Fill level of soap spenders is usually invisible :-)
● Clean single-used items :-)

7.
UX @ WC 7
5 Design by Users
● Bring Your own Device, Supermarket Design
● Soap spender, Paper towel, Paper toilet paper
● Features
● Low price
● User Experience
● Self-service instead of professional service :-)
● 100% emptying, fill level of soap spenders is invisible :-)
● Clean single-used items :-)
● Contamination of unused paper towels with water :-(
● Sometimes improper thinning of fluid soap with water :-(

8.
UX @ WC 8
6 Flipcharts created during the
Barcamp Session

9.
UX @ WC 9
7 Resume
"Design by Users" by "Bring-your-own-Device"
win over industrial "User-centric Design", as it is
more comfortable for the users
PS: I won the main price at the Barcamp
tombola, a conference ticket :-)

10.
UX @ WC 9
7 Resume
"Design by Users" by "Bring-your-own-Device"
win over industrial "User-centric Design", as it is
more comfortable for the users
PS: I won the main price at the Barcamp
tombola, a conference ticket :-)