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Ux at wc

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Barcamp "UX Camp Hamburg 2016"

The User Experience at Toilets – An Example for "Design by Users" & "Bring-your-own-Device", not for "User-centric Design.

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Ux at wc

  1. 1. UX @ WC The User Experience at Toilets – An Example for "Design by Users" & "Bring-your-own-Device", not for "User-centric Design" Barcamp "UX Camp Hamburg 2016" Autor: Rolf Hemmerling Slides: http://www.slideshare.net/hemmerling/ License: Creative Commons - Attribution-ShareAlike 4.0 Generic ( http://www.creativecommons.org/licenses/by-sa/4.0/ ) Date: 2016-08-13
  2. 2. UX @ WC 2 Table of Contents 1.As-Is State by Examples 2.Design Analyis at Flipchart 3.Traditional Design 4.Manufacuturer Design 5.Design by Users 6.Flipcharts created during the Barcamp Session 7.Resume
  3. 3. UX @ WC 3 1 As-Is State by Examples ● Bring your own Device: Soap, Desinfection, Paper Towel, Toilet Paper from Supermarket
  4. 4. UX @ WC 4 2 Design Analyis at Flipchart ● Lavatory with built-in tools and bring-your-own-device tools ( soap, paper towel, desinfection ) ● WC with different versions of toilet paper spenders ● Chart: Price of paper towels/m vs. price of a airstream-based hand dryer
  5. 5. UX @ WC 5 3 Traditional Design ● Technology: ● Soap piece ● Textile towel ● Feature: ● Multiple use of the items ● Soap pieces aren't just used 100%, but just to a minimum size ● User Experience: ● Hesitation about multiple use of items, used before by other users :-( ● Disgust to use dirty-looking soap and dirty textile towels :-(
  6. 6. UX @ WC 6 4 Industrial Manufacturing Design ● Technology: Mechanical machines of the 1960th, 1970th ● Soap spender ● Paper towel spender ● Features: ● Need for professional maintainance ● Sometimes need for professional commodities ( e.g. special toilet paper roles ) ● User Experience: ● The devices ( e.g. paper towel spenders ) are often not properly working even if filled with items, or empty :-( ● Fill level of soap spenders is usually invisible :-) ● Clean single-used items :-)
  7. 7. UX @ WC 7 5 Design by Users ● Bring Your own Device, Supermarket Design ● Soap spender, Paper towel, Paper toilet paper ● Features ● Low price ● User Experience ● Self-service instead of professional service :-) ● 100% emptying, fill level of soap spenders is invisible :-) ● Clean single-used items :-) ● Contamination of unused paper towels with water :-( ● Sometimes improper thinning of fluid soap with water :-(
  8. 8. UX @ WC 8 6 Flipcharts created during the Barcamp Session
  9. 9. UX @ WC 9 7 Resume "Design by Users" by "Bring-your-own-Device" win over industrial "User-centric Design", as it is more comfortable for the users PS: I won the main price at the Barcamp tombola, a conference ticket :-)
  10. 10. UX @ WC 9 7 Resume "Design by Users" by "Bring-your-own-Device" win over industrial "User-centric Design", as it is more comfortable for the users PS: I won the main price at the Barcamp tombola, a conference ticket :-)

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