Mobile accounts for 15% of global online retail today, but 67% of carts are abandoned by consumers every day. Engage with customers in-app to drive higher LTV and reduce customer churn. Save abandoned carts at the time of purchase and help customer get through the checkout process. See how Helpshift can support your mobile commerce strategy.

1. Abinash
Tripathy
CEO
In-App Customer Service for Mobile Commerce
Delight your shoppers and save abandoned carts

2. Mobile accounts for 15% of global online retail today
Time Spent on Mobile to outpace Desktop.
By 2017 50% of retail will be on mobile.

3. E-commerce: 67.44% of carts abandoned everyday
Top 5 Reasons for Abandoned Carts
•
•
•
•
•
App user experience issues
Checkout process cumbersome
Transaction failure in checkout
Researching / Just Browsing
Product Questions unanswered
Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate

4. Engage with customers to drive higher LTV and
reduce churn
GET GLOWING REVIEWS
IN-APP FAQ
IN-APP CHAT - SAVE CARTS
GET FEEDBACK
SEND PRODUCT UPDATES
$
Launch
Monetize
Scale
Referrals

5. LAUNCH
Improve the shopping experience with
actionable feedback from users

6. $ MONETIZE
Offer in-app chat to recover carts

7. SCALE
Provide a mobile FAQ to answer common
questions

8. REFERRALS
Solicit Reviews to improve app ranking in app
store

9. Our Customers
Gaming
Commerce
Media
Enterprise
HIGHSCHOOL
STORY

10. Customers love Helpshift

11. Let us help you delight your shoppers and recover
12-16% of abandoned carts.
Get started at http://www.helpshift.com