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FACT News of bad customer service reaches more than twice as many ears as praise for a good service experience. The Takeaway Take the time to address unhappy customers and do everything in your power to remedy the situation. It’s not only worth keeping their business, but also avoiding any negative word of mouth exposure. Source: White House Office of Consumer AffairsCHAPTER 1: THE COST OF BAD CUSTOMER SERVICE 9 HelpScout.net

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