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Utiliser le support firefox - SUMO

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Présentation effectuée pour Root66 sur le thème "Utiliser le support Firefox (SUMO)" par Christophe Villeneuve .
La conférence explique l'importance de SUMO, de l'aide avec des tutoriaux et du support sur les réseaux sociaux

Published in: Internet
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Utiliser le support firefox - SUMO

  1. 1. @hellosct1 @hellosct1@mamot.fr Christophe Villeneuve ROOT66 – 20 Octobre 2018 Utiliser Support Firefox
  2. 2. Tag : mozilla reps - firefox - B2GOS - ausy - afup – lemug.fr – mysql – mariadb – drupal – demoscene – addons - WebExtensions – drupagora – phptour – forumphp – linux magazine - Libre@toi – eyrolles – editions eni – programmez – linux pratique – webriver – phptv – elephpant - owasp - security Qui ??? Christophe Villeneuve Contributeur / Réalisation Contributor / Realization
  3. 3. Aujourd'hui •SUMO •Astuces & solutions •Bonus
  4. 4. Les Messages... Aidez moi H E L P Fonctionne pas Crash !!! XYUYXGSD ??? !!! ??? P R O B L E M E
  5. 5. La mission ? •Restez au courant ! •Le contenu désuet VS manque de contenu •Perte de temps pour les utilisateurs •Augmentation du trafic sur d'autres canaux de support •Perte de confiance
  6. 6. Oui… Mais... •Règles •Documentation support •Qualité
  7. 7. SUMO ? •SUMO = SUpport Mozilla •Site officiel : https:∕/support.mozilla.org •Support communautaire pour les produits Mozilla. •Plateforme dédié •Support Multilangue •Documentation pertinente •Documentation Localisée
  8. 8. https://support.mozilla.org
  9. 9. Articles populaires •Dépannage de base •Mode sans échec •Sauvegarder vos informations •Récupérer des données importantes à partir d'un ancien profil •Profils •Gestion des profils •Firefox est déjà en cours d'exécution mais ne répond pas •Firefox est accroché •Crash firefox
  10. 10. Est ce suffisant ? •Impact des problèmes externes •Antivirus, •Parefeu, •Système d'exploitation (OS) •Bug reporté dans Bugzilla •Reproduction des problèmes
  11. 11. Au final SUMO aide les utilisateurs Les utilisateurs aident SUMO Nous nous aidons les uns les autres
  12. 12. Trucs et astuces avec des démos
  13. 13. Lenteur •Q : Firefox est lent ? •R : Réinitialiser Firefox • Http://mzl.la/1SGjNOX
  14. 14. Mémoire •Q : Firefox comme trop de mémoire (RAM) ? •R : Réduire la consommation • http://mzl.la/14BdXZg
  15. 15. Processeur •Q : Firefox fait trop de bruit ? •R : Réduire la consommation • http://mzl.la/1BAQIeY
  16. 16. Synchronisation •Q : Partager mes préférences ? •R : Synchronisation des onglets http://mzl.la/1hFlWgB
  17. 17. Capture écran •Q : Impossible de capturer la page entière ? •R : Il est possible de capturer une page web • https://support.mozilla.org/fr/kb/firefox-screenshots-capture-ecran
  18. 18. Imprimer •Q : Comment imprimer une partie d'une page ? •R : La personnalisation d'impression  http://mzl.la/1RKOR0T • Editer une page avant l'impression https://addons.mozilla.org/fr/firefox/addon/print-edit/
  19. 19. Les onglets •Q : Partager mes préférences ? •R : Synchronisation des onglets http://mzl.la/1hFlWgB
  20. 20. Vidéo (1/ •Q : Mes vidéos ne s'affichent plus ? •R : plusieurs solutions existent • http://mzl.la/14CDtx2 •Q : Problème de vidéos sous Windows ? •R : D'autres solutions existent • http://mzl.la/1zLUDHu
  21. 21. Vidéo (2/ •Q : YouTube HD ne fonctionne pas sur Firefox ? •R : Une extension • https://addons.mozilla.org/en-US/firefox/addon/h264ify/ •Q : Le 4K ne marchent pas sous Firefox ? •R : Une solution • https://support.mozilla.org/en-US/kb/firefox-4k-ultra-high-definition-youtube -videos
  22. 22. Moteur de recherche •Q : Je veux utiliser un autre moteur de recherche ? •R : changer le moteur par défaut http://mzl.la/1i5s1Dj •Q : Ajouter un autre moteur de recherche ? •R : L'ajout se fait http://mzl.la/1KVUNDK
  23. 23. Marque page •Q : Mes marque-pages ont disparus ? •R : La récupération • http://mzl.la/1BAQGUu •Q : La description à disparu dans les bookmarks ? •R : Utilisation d'une extension • https://addons.mozilla.org/fr/firefox/addon/bookmark-notes/
  24. 24. Messages (1/ •Q : Message ? • Votre connexion n'est pas sécurisée // Your connection is not secure •R : Solution proposée http://mzl.la/1M2JxD0 •Q : Message ? • Échec de la connexion sécurisée // Secure Connection Failed •R : Solution proposée http://mzl.la/1BAQm8b
  25. 25. Messages (2/ •Q : Message ? • Cette connexion n'est pas certifiée » // This Connection is Untrusted •R : Solution proposée http://mzl.la/17gSUcw •Q : Message ? • Échec de la connexion sécurisée // Secure Connection Failed •R : Solution proposée http://mzl.la/1BAQm8b
  26. 26. Gros Problème •Q : Firefox ne se lance plus ? •R : Solution en mode sans échec http://mzl.la/1xKrE7R
  27. 27. Flux RSS •Q : Je ne peux plus suivre mes actualités ? •R : Solution avec 1 extension • https://addons.mozilla.org/fr/firefox/addon/awesome-rss/
  28. 28. Les couleurs •Q : Les couleurs sont tristes ? •R : Firefox Color https://testpilot.firefox.com/experiments/color
  29. 29. Bloquer les onglets •Q : Je veux bloquer les onglets ? •R : Solutions Onglets contextuels • https://support.mozilla.org/fr/kb/onglets-contextuels-avec-les-containers •
  30. 30. Vie Privée •Q : Firefox me surveille ? •R : Nombreuses solutions • https://support.mozilla.org/fr/products/firefox/protect-your-privacy
  31. 31. Autres FAQ •Q : Liste de questions courantes ? •R : FAQ Assistance de Firefox https://github.com/mozfr/besogne/wiki/FAQ-Assistance-de-Firefox
  32. 32. Indispensable / necessary
  33. 33. Nos besoins •Possibilité de contribuer •Code, aider à écrire, améliorer le contenu •Mise à jour des documents •Suivre les changements de versions •Gestion des différentes versions •Fournir la meilleure documentation → aux utilisateurs
  34. 34. Liens / URL •SUMO (FR) •https://support.mozilla.org/fr/ •Facebook •https://www.facebook.com/frmozilla/ •Twitter •https://twitter.com/mozilla_fr •https://twitter.com/firefox_fr •Mastodon •@mozilla@mamot.fr •Forums •https://forums.mozfr.org/
  35. 35. SUMO Day Firefox 63 •24 octobre au 7 novembre 2018 • https://events.mozilla.org/sumodayfirefox63 •Rejoignez la communauté SUMO • Firefox Desktop • Firefox pour les utilisateurs Android.
  36. 36. Merci

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