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RADIUS-Omnichannel Interaction System

R
RADIUS

RADIUS - Omnichannel Interaction System that unifies customer interactions across telephony, chat, email, SMS, social media, & more with unparalleled power, intelligence, and security, all while maintaining the context of conversation.

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Omnichannel Interaction System
www.radius-ois.ai
RADIUS, Contact Center as a Service (CCaaS), is designed on the foundational understanding of the importance
of delivering exceptional service across multiple channels while preserving the context of each interaction.
Omnichannel Reimagined
30 +
Integrated Solutions
18 + 100 +
Industries Served Global Implementation
10 Years + 24*7
Technology Presence Multichannel Support
99.99%
Service Uptime
www.radius-ois.ai
01
with context at its core
Omnichannel Interaction System
Email
Chat
Video
Call Recording
Quality Control
Customer Journey
Workflow Automation
Voice
CRM Integration
Workforce Management
Operational Management
Unified View
Reporting & Insights
Social Media
Conversational AI
Intelligent Routing
BYOC
UCaaS
Dialers
Self Service
www.radius-ois.ai
02
Platform Capabilities
Chat/Email Transcript
Instant Messaging
Scalable and
Future Ready
RADIUS-OIS offers data and operational isolation across
tenants while complying with industry standard security
practices.
RADIUS-OIS, built on micro services architecture, scales to
accommodate any number of tenants while efficiently handling
dynamic operational loads within each tenant.
Integration Capabilities The platform integrates with diverse enterprise systems and
enables custom development applications on RADIUS platform.
Cloud Agnostic
Data isolation with
Security compliance
RADIUS-OIS offers flexibility, scalability and resilience by
seamlessly operating across multiple cloud platforms.
Platform Advantages
www.radius-ois.ai
03
v
RADIUS offers Omni-channel support that empowers enterprises to
engage with their customers across channels of their choice
Bring Your Own Channel In-App Integration
Supported Channels
www.radius-ois.ai
04
RADIUS-Omnichannel Interaction System
Supports Multitenancy
www.radius-ois.ai
05
RADIUS-OIS delivers comprehensive tenant isolation across all architectural layers, enabling customers to develop tailored applications
while ensuring runtime segregation of activities & data. It also offers the flexibility to select preferred data storage options.
Deployment Pure Cloud
www.radius-ois.ai
06
Voice Path
Data Path
Hybrid
Deployment
With the Data Scarce mode activated in RADIUS-OIS, customer-sensitive data remains securely stored within enterprise private network, ensuring
on-cloud elements have no direct or indirect access to customer data while leveraging the full capabilities of RADIUS-OIS.
www.radius-ois.ai
07
Voice Path
Data Path
On Premise
Deployment
[ Voice remains on premises ]
www.radius-ois.ai
08
RADIUS-Omnichannel Interaction System
Interaction Console
IntellO
360 Degree Customer Info &
Engagement View on Single Pane
Intuitive Interface with Modern UI Themes
Omni-Channel Support
Highly Responsive, Real-time Event Driven Application
www.radius-ois.ai
09
Widget Library with Support for Customization
Agent Script, Knowledge Base, FAQs and Templates
Supportive Agent Tools
Supervisor Console
Atomos
Real-time Supervisory Wallboard
Admin User Privileges & Access Control
Contact List Management & Campaign Configuration
Support for Custom Widgets
Media Provider Integration and Control
Skill and Queue Management
10
www.radius-ois.ai
Cradle to Grave Report
Customer Journey Report
Omni Channel Report
AXIS
Download Reports
User Report User Report
Reporting Tool
www.radius-ois.ai
11
Seamless Integration with 3rd Party Data base System
Master Audio
Playback Tool
PLAY
Recording 1 Recording 2 Recording 3
Playback Feature
Voice, Chat and Email Transcript
Quality Assurance Tool
Sentiment Analysis
Rate the conversation
www.radius-ois.ai
12
CRM Connector
DiGON
Reduces AHT by minimizing toggling of Apps
Click-to-Dial & Screen Pop
Call disposition & Auto ticket Creation
www.radius-ois.ai
13
Unified Window – CTI & CRM
RADIUS-Omnichannel Interaction System
Features
True Omni Platform Blended Agent Across Channels
Multiple Campaign Management Unified Omni Channel Reporting
Multiple CRM Integration Methodologies Media Provider Agnostic
APIs and SDKs for 3rd Party Software Integration Unified Agent Desktop
Advanced List Management Intelligent Routing
Campaign – DNC & Block List Management Contact Book/Directory
User Management with Granular Access Privileges Actionable Supervisor Dashboard
Platform
www.radius-ois.ai
14
Features
Manual, Preview, Blaster, and Predictive Dialing Real-time Block List Filter
Advance Lead List Management Call Back scheduling
Automatic Call Distribution (ACD) Queue Announcement
Dynamic Caller ID Selection Single and Double Step Transfer
IVR & Workflow Multiparty Conference
Bot Integration Sticky Agent
Queue Management Agent State Management
Preferred Agent Selection Answering Machine Detection
Interaction
www.radius-ois.ai
15
Clientele
www.radius-ois.ai
16
Let’s Keep In Touch.
Email
hello@radious-ois.ai
Website | Demo Social Media
Thank You !
www.linkedin.com/company/radius-ois
www.radius-ois.ai

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RADIUS-Omnichannel Interaction System

  • 2. RADIUS, Contact Center as a Service (CCaaS), is designed on the foundational understanding of the importance of delivering exceptional service across multiple channels while preserving the context of each interaction. Omnichannel Reimagined 30 + Integrated Solutions 18 + 100 + Industries Served Global Implementation 10 Years + 24*7 Technology Presence Multichannel Support 99.99% Service Uptime www.radius-ois.ai 01 with context at its core
  • 3. Omnichannel Interaction System Email Chat Video Call Recording Quality Control Customer Journey Workflow Automation Voice CRM Integration Workforce Management Operational Management Unified View Reporting & Insights Social Media Conversational AI Intelligent Routing BYOC UCaaS Dialers Self Service www.radius-ois.ai 02 Platform Capabilities Chat/Email Transcript Instant Messaging
  • 4. Scalable and Future Ready RADIUS-OIS offers data and operational isolation across tenants while complying with industry standard security practices. RADIUS-OIS, built on micro services architecture, scales to accommodate any number of tenants while efficiently handling dynamic operational loads within each tenant. Integration Capabilities The platform integrates with diverse enterprise systems and enables custom development applications on RADIUS platform. Cloud Agnostic Data isolation with Security compliance RADIUS-OIS offers flexibility, scalability and resilience by seamlessly operating across multiple cloud platforms. Platform Advantages www.radius-ois.ai 03
  • 5. v RADIUS offers Omni-channel support that empowers enterprises to engage with their customers across channels of their choice Bring Your Own Channel In-App Integration Supported Channels www.radius-ois.ai 04
  • 7. Supports Multitenancy www.radius-ois.ai 05 RADIUS-OIS delivers comprehensive tenant isolation across all architectural layers, enabling customers to develop tailored applications while ensuring runtime segregation of activities & data. It also offers the flexibility to select preferred data storage options.
  • 9. Hybrid Deployment With the Data Scarce mode activated in RADIUS-OIS, customer-sensitive data remains securely stored within enterprise private network, ensuring on-cloud elements have no direct or indirect access to customer data while leveraging the full capabilities of RADIUS-OIS. www.radius-ois.ai 07 Voice Path Data Path
  • 10. On Premise Deployment [ Voice remains on premises ] www.radius-ois.ai 08
  • 12. Interaction Console IntellO 360 Degree Customer Info & Engagement View on Single Pane Intuitive Interface with Modern UI Themes Omni-Channel Support Highly Responsive, Real-time Event Driven Application www.radius-ois.ai 09 Widget Library with Support for Customization Agent Script, Knowledge Base, FAQs and Templates Supportive Agent Tools
  • 13. Supervisor Console Atomos Real-time Supervisory Wallboard Admin User Privileges & Access Control Contact List Management & Campaign Configuration Support for Custom Widgets Media Provider Integration and Control Skill and Queue Management 10 www.radius-ois.ai
  • 14. Cradle to Grave Report Customer Journey Report Omni Channel Report AXIS Download Reports User Report User Report Reporting Tool www.radius-ois.ai 11 Seamless Integration with 3rd Party Data base System
  • 15. Master Audio Playback Tool PLAY Recording 1 Recording 2 Recording 3 Playback Feature Voice, Chat and Email Transcript Quality Assurance Tool Sentiment Analysis Rate the conversation www.radius-ois.ai 12
  • 16. CRM Connector DiGON Reduces AHT by minimizing toggling of Apps Click-to-Dial & Screen Pop Call disposition & Auto ticket Creation www.radius-ois.ai 13 Unified Window – CTI & CRM
  • 18. Features True Omni Platform Blended Agent Across Channels Multiple Campaign Management Unified Omni Channel Reporting Multiple CRM Integration Methodologies Media Provider Agnostic APIs and SDKs for 3rd Party Software Integration Unified Agent Desktop Advanced List Management Intelligent Routing Campaign – DNC & Block List Management Contact Book/Directory User Management with Granular Access Privileges Actionable Supervisor Dashboard Platform www.radius-ois.ai 14
  • 19. Features Manual, Preview, Blaster, and Predictive Dialing Real-time Block List Filter Advance Lead List Management Call Back scheduling Automatic Call Distribution (ACD) Queue Announcement Dynamic Caller ID Selection Single and Double Step Transfer IVR & Workflow Multiparty Conference Bot Integration Sticky Agent Queue Management Agent State Management Preferred Agent Selection Answering Machine Detection Interaction www.radius-ois.ai 15
  • 21. Let’s Keep In Touch. Email hello@radious-ois.ai Website | Demo Social Media Thank You ! www.linkedin.com/company/radius-ois www.radius-ois.ai