The Economic Impact of Digital Inclusion 5 November 2012

1. Europe’s Growth Strategy: Economic Impact of Digital Inclusion 5 November 2012 Helen Milner CEO - Online Centres Foundation
2. 4,737,788,855 Number of people in the world who have NEVER used the internet (February 2012)
3. Who is offline? (has NEVER used the internet – UK population)
4. 1m online for £30m: How have we* done? * UK online centres: April 2010 – July 2012 £156,864,800 1.634m saved in a year based on £8 saved per contacts contact shifted online shifted/mth 430,000 (3.8 per person JUST in contacts shift (43%) per month) moved online 1m people get online 1 April 2010 – 27 April 2012
5. Clive: Employment • Clive was made redundant at 56. He has now found work • One unemployed person costs the government £8,000 (€9,900) a year • 8% of 1m = 80,000 • 80,000 people @ £8,000 each = £640m (€800m) £640m (€800m)
6. Roger: Homelessness • Roger was homeless and is now working and helping others • Homelessness costs Government £26,000 (€32,400) a year • The support Roger has received and is giving = saving £750,000 (€936,000) (10 years of being homeless for Roger + 2 of his learners) • 2% of UK online centres’ users are homeless £750,000 (€936,000)
7. Norah: Health • Since getting online 78 year old Norah has lost weight and her diabetes has much improved • By getting online and reducing her symptoms, Norah alone will be saving the NHS £5,000 (€6,300) a year for the rest of her life • If just 1% of diabetes sufferers were similar to Norah, saving = £145m a year (€181m) • Norah has also improved to her £145m (€181m) arthritis and high blood pressure a year
8. Cheryl: Volunteering • Cheryl had been out of work for 15 years and she began learning at her local UK online centre • Since then, she has supported hundreds of people to do more online • Volunteering provides a value of £18 billion (€22.5bn) to the economy each year, each volunteer provides a value of c£1100 (€1370) £22m (€27,5m) • 20,000 volunteers in the UK online a year centres network who contribute £22m (€27,5m) a year
9. LOCAL + TECHNOLOGY + SCALE
10. Thank You helen.milner@ukonlinecentres.com @helenmilner on twitter Slideshare.net/helenmilner www.ukonlinecentres.com

Editor's Notes

1m people helped to use the internet between April 2010 and July 201243% of these people said they had swapped at least one contact with Government (local or Central) from face-to-face/telephone to online channels in the last month = 430,000 peopleThese 430,000 people said the average number of contacts swapped from expensive channels to online were 3.8 in a month per person. 430,000 x 3.8 = 1.634m per monthThe total money saved using £8 on the average amount saved is 1.634m x 12 months x £8 = £156,864,800
Clive was made redundant at 56 and says that without the support of his UK online centre, he would have been long term unemployed. He has now found work. “If it wasn’t for the UK online centre taking the time and trouble to sit with me and help me gain the skills I needed, I’m sure I’d still be unemployed today” One unemployed person costs the government £8,000 (€9,900) a year (Bristol University, 2009) Between April 2010 and March 2012, UK online centres supported 80,000 new people into work. 8% of the 1m said they had got a job as a result of going online 80,000 x £8,000 = these people would save the government £640 million (€800 million) per year http://www.ukonlinecentres.com/media-centre/case-studies/item/1646-a-get-online-week-story-cornwall-man-changes-his-life-after-redundancy-and-is-now-helping-others-do-the-same.html
Roger Hamilton was homeless when he returned to the UK from Jamaica. He didn’t have the skills he needed to get back into work - and into housing - until he found a local centre that could support him. Luckily, Roger is now working - and supporting others to improve their lives at homelessness charity St Mungo’s. But without the support he received, he would have cost the government £26,000 (€32,400) for each year he was homeless. Roger also helps others to improve their skills, meaning they can get into work and into housing. The support Roger has received - and is now giving - will mean a total saving of £750,000 (€936,000) (based on ten years of being homeless for Roger and just two of his learners - a very conservative estimate.)(Business in the Community) Homelessness is a complicated issue, but Roger is just one person, but there are tens of thousands of people who are estimated to be homeless at any one time. 2% of the learners the UK online centres network supports are homeless
Since getting online at her local UK online centre, 78 year old Norah has lost so much weight using the online forum for the Dukan diet that her diabetes as much improved. In fact, her symptoms have improved so much she is waiting to be assessed to see if she will still need medication. The average person with diabetes costs the NHS £5,000 (€6240) a year. (Diabetes UK) By getting online and reducing her symptoms, Norah alone will be saving the NHS £5,000 (€6,300) a year for the rest of her life. There are 2.9 million diabetes sufferers in the UK.If just 1% of diabetes sufferers saw improvements similar to Norah’s, the NHS would save £145,000,000 a year. (€181,000,000) . Norah also has seen dramatic improvements to her arthritis and high blood pressure. http://www.ukonlinecentres.com/media-centre/case-studies/item/1476-south-yorkshire-widow-finds-the-support-to-change-her-life-online.htmlSee Norah talking about her journey on YouTube: http://bit.ly/TxFKPz
Cheryl had been out of work for 15 years caring for her husband when she began learning at her local UK online centre. Once she began to feel confident, she decided she wanted to give something back - and so started volunteering, supporting other learners to improve their skills. Since then, she has supported hundreds of people just like her to do more online. Volunteering provides a value of £18 billion (€22.5 billion) to the economy each year, and with 17.1 million people volunteering formally, the means each volunteer provides a value of c£1100. (€1370) (Volunteering England and NCVO) There are 20,000 volunteers in the UK online centres network who contribute £22,000,000 (€27,500,000) to the UK economy just by giving their time to support others improve their skills and do more online. http://www.ukonlinecentres.com/media-centre/case-studies/item/1221-volunteering-helps-cheryl-find-her-confidence-and-a-new-lease-of-life.html

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