New Jersey Food Council Social Media Presentation

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Social media has experienced an explosion of growth over the last few years and has become much more than just a personal tool to have fun and stay connected; it is a vehicle that brands use to market their businesses, services and products online. But along with the benefits of using these tools lie potential pitfalls. Consider if information was leaked online and, even worse, you didn’t know it was out there. Are you prepared for serious damage control? Regularly monitoring your online reputation is crucial in protecting your brand. By following activity on social networks, blogs, message boards, and keeping an eye on YouTube videos, retailers can be aware of issues that arise, in turn respond quickly, minimizing the potential threat.

Participants will learn:
• 6 Social Media Best Practices
• Online Reputation Risk Management and Tracking
• Ways to Identify Online Threats
• YouTube Videos and Safety Control
• Compliance Issues Using Social Media

Published in: Technology, Business
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  • Firesheep is an extension developed by Eric Butler for the Firefox web browser. The extension uses a packet sniffer to intercept unencrypted cookies from certain websites (such as Facebook and Twitter) as the cookies are transmitted over networks, exploiting session hijacking vulnerabilities. It shows the discovered identities on a sidebar displayed in the browser, and allows the user to instantly take on the log-in credentials of the user by double-clicking on the victim's name.[2]The extension was created as a demonstration of the security risk to users of web sites that only encrypt the login process and not the cookie(s) created during the login process.[3] It has been warned that the use of the extension to capture login details without permission would violate wiretapping laws and/or computer security laws in some countries. Despite the security threat surrounding Firesheep, representatives for Mozilla Add-ons have stated that it would not use the browser's internal add-on blacklist to disable use of Firesheep, as the blacklist has only been used to disable spyware or add-ons which inadvertently create security vulnerabilities, as opposed to attack tools (which may legitimately be used to test the security of one's own systems).[4]Later a similar tool called Faceniff was released for Android mobile phones.[5]Interesting Firesheep story: http://money.cnn.com/2010/12/14/technology/firesheep_starbucks/index.htm
  • New Jersey Food Council Social Media Presentation

    1. 1. Social Media – The Good, Bad and Ugly Presenter: Helen Levinson @helenlevinson
    2. 2. Social Media FearsMost Common Reasons:• Lack of Knowledge• Brand Management• PR Concerns• Who Owns It?• It’s a Passing Fad
    3. 3. Source Socialnomics.net – Eric Qualman
    4. 4. Managing Your Brand
    5. 5. Positive Exposure
    6. 6. Goals• Strengthen Brand• Increase Visibility• Grow Community• Pay It ForwardResults• 167,000 Facebook Fans• 291,000 Votes• Donated $3 Million
    7. 7. Negative Exposure
    8. 8. Source - YouTube http://www.youtube.com/watch?v=5YGc4zOqozo
    9. 9. Brand Protection• 74% of employed Americans surveyed believe it is easy to damage a brand’s reputation via sites such as Facebook, Twitter and YouTube.• 33% employed respondents say they never consider what their boss would think before posting materials online.• 61% of employees say that even if employers are monitoring their social networking profiles or activities, they won’t change what they are doing online.• 54% of employees say a company policy won’t change how they behave online.
    10. 10. Risk Management & Compliance• 27% of executives regularly discuss how to best leverage social networks while mitigating risks.• 54% of CIOs said their firms do not allow employees to visit social networking sites for any reason while at work.
    11. 11. Social Media Best Practices What Should I Know? • Corporate Guidelines • Personal vs. Corporate? • Employee & Customer Interaction • Damage Control • Etiquette • Guard Your Information
    12. 12. Protecting Your ImageBest Practice No. 1:Establish CorporateGuidelines
    13. 13. IBM and IntelIBM and Intel each established guidelines for theiremployees who participate in social media.These market leaders were essentially saying, “have at itout there on blogs, social networks, Twitter, etc. Butmake sure you know the company’s expectations.”These guidelines represent a milestone in large enterprises’comfort with social media.
    14. 14. Intel Social Media Guidelines
    15. 15. ConsequencesWhat happens with noguidelines in place?• PR Nightmares• Lawsuits• Loss of Time and Money
    16. 16. Posting InformationBest Practice No. 2:Personal vs. Corporate
    17. 17. Keep it personal …or keep it strictly business
    18. 18. Keep It Off the Internet
    19. 19. People InteractionBest Practice No. 3:Employee andCustomer Interaction
    20. 20. Managing Negative Feedback
    21. 21. Cover Your RiskBest Practice No. 4:Think “Damage Control”
    22. 22. Domino’s ChallengeChallenge:Domino’s Pizza was faced with the challenge of re-establishing theirclients’ and investors’ trust• Discredit the content of the video and its producers• Respond fast and efficiently in order to stop the snowball effect• Minimize the issue to avoid alarming investors, since the company’s share value had been dancing up and down with the lowest rates in the last 5 years.
    23. 23. Domino’s SolutionSolution:• Utilize the same means of communication. Replied with a YouTube video message and created @dpzinfo an official Twitter account.• Re-focused the attention of clients back to the product “pizza” by building alliances with bloggers and giving away free food in order to reconcile with the product.• Showed enough pro-activity to investors to reach the highest share value in the last 6 months. During this time DPZ Reached up to 9.14 vs. 3.28 five months ago.
    24. 24. Rules of EngagementBest Practice No. 5:Everyone Needs Etiquette
    25. 25. Create Your RulesRules of Engagement: 1. Seek approval of customers 2. Answer questions / issues diligently 3. Add value 4. Create some excitement 5. If you screwed up, own up
    26. 26. Stay In ControlBest Practice No. 6:Guard Your Information
    27. 27. Are You Exposed?Exposure over 12 months:• Email number 1 threat • 35% leaked proprietary information• Blog Breaches • 25% data loss via blogs• Video Exposure • 21% disciplined employees• Friends or Foes? • 20% offenses made on Facebook & LinkedIn
    28. 28. Listen, Monitor & TrackPopular Investigative Tools • Alerts • Blog Posts • Discussion Boards • Twitter • Facebook • IP Blocking & Web Cloaking • Auction Sites
    29. 29. Alerts
    30. 30. Google Alerts
    31. 31. Bing Alerts
    32. 32. Blog Posts
    33. 33. Discussion Boards
    34. 34. Twitter
    35. 35. Facebook
    36. 36. IP Blocking & Web Cloaking
    37. 37. Sidejacking
    38. 38. Auction Sites
    39. 39. Monitor Your BrandMonitoring Tools: Social media provides a way to market yourself, your business, your products and services. Tools such as Radian 6, Sprout Social, and Socialmention help you monitor your brand.
    40. 40. Remember…Be mindful of what you post.
    41. 41. Warren Buffett once famously said…“It takes twenty years to build a reputation, and five minutes to ruin it.”
    42. 42. Who, What, Where, Now?What are the Next Steps?Create a Social Media Plan • Define Goals • Update Company HandbookCreate Communication System • Create Response Teams • Offer Hotline / EmailMonitor & Measure • Adjust as Needed
    43. 43. Questions
    44. 44. Connect, Join, FollowConnect with Helen LevinsonLinkedIn: http://www.linkedin.com/in/helenlevinsonTwitter: @helenlevinsonConnect with Desert Rose DesignDRD Website: www.desertrose.netDRD Facebook: http://www.facebook.com/DesertRoseDesignDRD Twitter: http://twitter.com/DRDmarketingDRD LinkedIn:http://www.linkedin.com/groups?home=&gid=1846028

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