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PKM 2010 - Workshop Slides

These are the slides used at the 2nd Personal Knowledge Management Workshop – PKM 2010 that was hosted at the german HCI Conference “Mensch & Computer” in Duisburg.

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PKM 2010 - Workshop Slides

  1. 1. PKM  2010   2nd  Workshop  on  Personal  Knowledge  Management    hosted  by  Mensch  &  Computer  2010     12.  9.  2010  in  Duisburg   hBp://   Chaired  by:  David  Elsweiler,  Heiko  Haller,  mc  Kindsmüller,  Richard  Pircher  
  2. 2. PKM 2010 Questionnaire Results original questionnaire is online at by David, Heiko, mc, Richard and answers from 23 participants
  3. 3. 23 Participants:
  4. 4. What is your background? Cogni4ve  Psychology  &   I  have  degrees  in  sociology,   Ar4ficial  Intelligence    Interac4on  Design   educa4on,  &  informa4on   science   academic,  lecturer  and  researcher   Business  Administra4on   PhD  in  informa4on  seeking  &  HCI   PhD  cogni4ve  modeling   PIM,    knowledge  engineering  &CHI   MA  psychology   PKM  consultant   Researcher  ac4ve  in  the  PIM  community   student   PhD  in  Adap4ve  Hypertext  Systems   CEO   Researcher   lecturer  informa4on  seeking   maker  of  PKM  so<ware   CRM  tool  programmer   MA  computer  science   Mathema4cian   PKM  visionary   Vice  President  KM  Society   PhD  in  PKM   organiza4on  developer  
  5. 5. What is your background? a   My  PhD  wa ntelligence   Cogni4ve  Psychology  &   I  have  degrees  in  sociology,  it e?   s  like   Ar4ficial  Is  in  Ad   be hind  m ficates,   significa nt  contr ap4ve  H  Interac4on  Design   educa4on,  &ei  nforma4on   he  on ome  cer4 docume ibu4on   ypertext  System n  t science   nt  to  b was s  -­‐   you  mea shelves.  s etc.   academic,  tl  ecturer  e  nd  terpre  permiUng  eac contex a "in researcher        in   ll  with f  my  family done  a  phd has   a  bag-­‐ of  each  of  its  p ted"  differently h   wa Business  Administra4on   at   s  o ve   of-­‐w are re i rese nts  (an  inter & H  t  in p icture n  that  i  ha and  HCI,  th issuesi.nterpre ords  in  pnforma4on  seeking  pr  e CI   he     r  tha  seeking   t   PIM   .  idiff ta4PhD   on  of  a   nta4on .  Essen4 ta4on  is   ot he on m e  a ts   eren docume ally,  eac PhD  rhaa4  a  b  4me  to  4 e  key  poin  aredPIM,    t  bag-­‐of-­‐wor ngineering  &lCHI   in I   ogni4ve   focm ve m amodeling  h  ea knowledge  e nt  cou d h   Ar4fi  fro   cwgro  of  t Co seekin k g n s rch  is  s4 ds  desc  have  a   l ooked cial  lInae areund  in  on  mput  isfocused in y t llige rmait   ll  influe MA  psychology  ribi nced  by ng  it.  My  curre di  ssertPKM    cn  info ce.  M ent  who r  Science  aon  imiprohe  PIM  community   certaa4oe i onsultant   d  u Researcher   ac4ve   n  t ving n e    my nt   im Man  lect ur n  has  phd  stu y nder experienc d   gr du t n e  the  use  PhD,  but  is  no nowagemhave  a   been  about  Int alusaeein  through  bookm r  web  brows ent  on  t .   c t r   w   rstudent     n  PIM e  Use esCI,rand i H ea   cheed  ho h er in  Adap4ve  Hypertext  Systems    ma PhD  rup4o g  docum directed n   ents  in   ark nageme g   in Researcher   d  t ro r's CEO   erest ughly   h  Des t p Infilecturer  informa4on  tseeking  ktoe .  I  hav  linking  (en ortma4o n browsin g  histor nt,   e  areas   xt  on  a  w e   abling  u Psychol n  Managemen ofmaker  of  PKM  ag  Person eb  p so<ware   sers  to  se y,  user   og t  as  wel contextual   a e  and  b lect  arb taskt  th y  whilst  users   CRM  sool  programmer   l  p s  rela aa ta lly  relat ed  des4 eing  tak en  tcomputer  ary   itr ey  are  w are  inte ge  ched   na4on,   MA   o  a   science   orkingMathema4cian   d  d nge  no4fi  on.   rrupte interesturing   proac4v  to  the  u ca4on  that  con e   PKM  visionary   ser,  etc   tains  ch web   Vice  President  KM  Society    of anges   PhD  in  PKM   organiza4on  developer  
  6. 6. What is your definition of PKM?    
  7. 7. What  is  your  research  interest  within  the   field  of  PKM?     definiNons,  models,   develop  a  PKM,  which  is   Methods,  strategies,   behaviours   useful  for  work  life     creaNng  tools     Case  Studies   a  PKM-­‐Method  based  on   PKM  models  for  specific   environments     expert  debriefing   sensemaking   opNmizing  PIM   CreaNng  a  beBer   environment  for   COMPREHENSIVE   understanding     OBJECTIVES   building  representaNons  of   informaNon     the  role  of  memory     To  idenNfy  knowledge     externalizing  human   support  the  human  mind   memory   to  efficiently  deal  with   organize  and  retrieve     large  amounts  of   personal  knowledge   personal  knowledge   knowledge     efficiently     generaNon  process    
  8. 8. What  is  your  research  interest  within  the   field  of  PKM?     how  reliance  on  digital   InterrupNons  which   forms  of  informaNon   influence  the  knowledge   workers  performance     PKM  EducaNon   affect  personal   knowledge     how  to  train  individuals   creaNon  of  useful   to  manage  their  personal   informaNon  for  others   FOCUSED   knowledge  successfully     (SocialWare)     OBJECTIVES     exploratory  searching   How  to  improve  teaching   semanNc  desktop   and  learning  by  applying   user  interfaces  that   personal  knowledge   support  (visualized)   management  techniques     Task-­‐based  user   connecNons     modeling  
  9. 9. What  is  the  biggest  challenge  regarding   PKM  or  PKM  research?     the  definiNon  of  the   ge]ng  the  appropriate   development  of  the   PKM  process  itself     people  together  to   universal,  interdisciplinary   construct  a  coherent  and   definiNon  and  models,   Inconsistent  and   useful  framework  for   usefulness  of  the  PKM   mulNple  definiNons  -­‐  we   research     theory  to  many  disciplines     do  not  always  mean  the   same  thing     THE  DISCIPLIN  AS  A   WHOLE,  RESEARCH   Realizing  that  PKM  is   Lack  of  awareness     VERY  different  from  KM     AND  ITS   sensiblity  of  company  for   PERCEPTION  IN   KM     PRACTICE     Extreme  diversity  of   change  of  consciusness   tools  used  for  PKM     on  the  side  of  managers     PKM  Research:  derive  general   To  cater  to  personal  styles   findings  from  very  individual   consider  invesNng  Nme   and  subjecNv  personaliNes,   to  design  empirical  studies   in  learning  new  PKM   approaches  and  experiences     that  are  not  biased  by  the   processes  with  tools     researcher's  own  style  
  10. 10. What  is  the  biggest  challenge  regarding   PKM  or  PKM  research?     PKM:  foster  self   reflecNon     keeping  relevant  things   The  compromises   current,     between  the  capabiliNes   decision  making  in   and  returning  old  things  to   of  a  tool  and  its  usability     situaNons  where   being  currently  relevant  if   uncertainty  exists     circumstances  change   enable  an  efficient   human-­‐computer-­‐data   SPECIFIC   sharing  the  knowledge   relaNonship     OBJECTIVES  OF   so  that  systems  can  re-­‐ PKM     use  expert  approaches   CHI  of  PKM     to  support  novice  users     usability   to  have  agents  acNng  on   your  knowledge     human  computer   InteracNve  visualizaNon   interacNon     of  large  data  for  PKM     visualizaNon  
  11. 11. What  do  you  dislike  about  PKM   research?  
  12. 12.   Too  theoreNcal   “TheoreNcal  discussions  about  definiNons  -­‐  if  they  are  not   targeted  at  solving  a  concrete  pracNcal  problem.”   “too  narrow  ways  of  thinking  not  focusing  on  pracNcal   applicaNon”   “     Too  much  focus  on  specific  pracNcal  problems   “Much  research  seems  to  be  focused  on  far-­‐future   applicaNons  (at  least  in  the  social  semanNc  desktop   community)  or  on  school-­‐level  (in  the  e-­‐learning   community).”     Too  ocen  compared  to  other  topics     “RelaNng  PKM  to  PIM  or  PDM  is  like  comparing  the  running   of  a  business  to  the  funcNon  of  a  database”  
  13. 13.   Scientifically Shallow •  “PKM's hot air approach to recommending stuff just because its in corporate KM or because 'I think so'. I love PIM's stringent foundations based in proper ethnography studies which are mathematically and socially correct and results are durable”. •  “[PKM is] limited to technology, systems and tools” •  “Too many buzzwords, too many sales promotional efforts running for fast ROI, too many answers answering the wrong questions.” •  “Too little imagination about user behavior when coping with novel interfaces.” •  “no consistency within the research area” •  “The lack of standard evaluation platforms”
  14. 14.   Limited Economic Opportunities •  “The economic exploitation possibilities are mediocre. There are so many vendors and so many different tools. Whenever you build a new tool, users want it to be integrated with a plethora of existing tools. And, one day, a desktop operation system vendor might just integrate your core ideas. Ultimately, PKM belongs in the desktop.”   Fragmented Nature of Research Communities •  “There seem to be researchers working on similar problems who have different perspectives, use different terminology, have different goals, and there are no communication channels open between them.”   “Lame Questionnaires....ooooo!”
  15. 15. What I always wanted to say about PKM
  16. 16.   Importance of PKM •  “In an increasingly complex world with more unique jobs and increasing information overload, PKM is getting more important” •  "The individual is the root of every emerging organizational phenomenon.” •  “If people would understand the importance of PKM, it could revolutionize our society -- to the better” •  “PKM has a bigger perspective for the future development/ research than KM”   What is important to PKM •  “Our individual thinking and world view is strongly influenced by our environment” •  “Knowledge is not stored on your harddisk! Therefore don't ask the computer scientists if you want to create PKM- Tools. Start by asking the psychologists instead.”
  17. 17.   Desires •  “Why is it [PKM] not taught in schools?” •  “I wish more scientifically successful people would explain their PKM experience, although I'm afraid of the stories they would tell.” •  “lets look for standards!” •  “Even though cognitive and learning styles are not yet sufficiently proven (and of course are not as simple as visual - auditory - kinesthetic), this does not mean that they don't exist and could be ignored for PKM.”   Confession •  "PKM is still very new to me (in subject rather than concept). I wish to improve my understanding of PKM and the full dynamics (i.e. ideas and research) within it.
  18. 18. define…
  19. 19. Which of these terms is most important for you? knowledge 15 information 4 connections 2 understanding 1 data 1
  20. 20. all in all it’s all about…   These  were  the  42  most  frequently  used  words  to  define  the  terms  data,  informaNon  and   knowledge  and  why  they  are  important  –  omiBed  are  the  three  key  terms  themselves.  
  21. 21. Author’s  PosiNon  Statements  
  22. 22. Knowledge  Cafe   1+1=3  
  23. 23. Roadmap   1.  Go  the  table  which  acNvates  you  most   2.  One  guest  at  each  table  agrees  to  be  host  and  to   stay  at  the  table  for  all  three  rounds   3.  ParNcipate  at  the  table  for  the  first  round     (20  Min)   4.  Write  down,  doodle,  draw,  etc.  on  the  tablecloths   5.  Guests  may  change  the  table  or  stay  at  the  table   during  second  and  third  round     (20  Min.  each)   6.  Acer  the  3rd  round  the  hosts  briefly  summarize   what  happened  on  their  table     (Source:  hBp://  
  24. 24. Cafe  ENqueBe   •  Focus  on  what  maBers   •  Contribute  your  thinking   •  Speak  your  mind  and  heart   •  Listen  to  understand   •  Link  and  connect  ideas   •  Listen  together  for  insights  and  deeper  quesNons   •  Play,  Doodle,  Draw  –  wriNng  on  the  tablecloths  is   encouraged!   •  Have  fun!   (Source:  hBp://  
  25. 25. Knowledge  Cafe   (How)  do  other  fields   What  is  the  role  of     relate  to  PKM  research?   soc  skills  /  methods  / pracNces  in  PKM?   How  to  apply  PKM   methods,  tools  and   behaviour  in  pracNce?    
  26. 26. To  summarize   5-­‐7  min.  self-­‐reflecNon:  Write  on  post-­‐its:   •  What  was  most  important  for  you?   •  What  are  the  open  quesNons?  
  27. 27. most  important  
  28. 28. open  quesNons  
  29. 29. The  very  last  points  …    Have  a  look  at  our  website  –  you  will  find  all   the  documentaNon  of  today  there:     hap://    Thank  you  for  your  ac4ve  par4cipa4on!     Lets  manage  our  social  knowledge     (=keep  in  touch)!