Vermont Library Conference
May 20, 2014
Heidi Steiner Burkhardt
Head of Digital Services
Kreitzberg Library, Norwich University
“…because you are not there in person to
lead them to the right place, give them the
answer, or walk them through the steps,
you have to build your site to do that in
your place. You have to build your side of
the conversation into the site.”
- Redish (pg. 5)
Aaron Schmidt – http://www.walkingpaper.org/
and The User Experience Library Journal column
Nielsen Norman Group - http://www.nngroup.com/
Don’t Make Me Think by Steve Krug
Letting Go of Words by Ginny Redish
1. Welcome to the train by Kdt. CC BY 2.0
2. Mitchell Library Reading Room, 1911-1912, by unknown photographer. Courtesy of the State Library of New South
4-5. Open door by seagers CC BY-NC-SA 2.0
7. Brainstorm by marcos c CC BY-NC 2.0
10. LT – Presentations – Audience Participation CC BY-NC 2.0
11. The Crew of NCC-1701-D by Dunechaser CC BY-NC-SA 2.0
12. The underside of a wagon by yewenyi CC BY-NC 2.0
14. Little Giant…the Sea! by .:Adry:. CC BY-NC-SA 2.0
15. Reminders… by tiff_ku1 CC BY-NC-SA 2.0
18. X by hidden side CC BY-NC-SA 2.0
19. Yucatan by André Hofmeister CC BY-NC 2.0
20. Craquelure Capital Letter F On Glass by takomabibelot CC BY 2.0
21decisions by Impact Hub CC BY-SA 2.0
23-28. Life follows a pattern! by VinothChandar CC BY 2.0
29-34. Baby I Want You by Thomas Hawk CC BY-NC 2.0
35-38. What do you think they are talking about? CC BY-NC-SA 2.0
39-43. Cranbrook Gardens by beckstei CC BY 2.0
44 -48. speedy typing by abcdz2000 CC BY-NC-SA 2.0
49 -53. Detail of chain by ernest figueras CC BY-NC-SA 2.0
56. Open Book by Dave Dugdale CC BY-SA 2.0
59. Unsure Of The Next Step by eviloars CC BY-NC 2.0
60. thanks in purple by artnoose CC BY-NC-SA 2.0
Nielsen, J. (1997). How users read on the web. Nielsen Norman Group. Accessed at
http://www.nngroup.com/articles/how-users-read-on-the-web/ on 8 May 2014.
-- (2006). F-Shaped pattern for reading web content. Nielsen Norman Group. Accessed at
http://www.nngroup.com/articles/f-shaped-pattern-reading-web-content/ on 8 May 2014.
-- (2008). How little do users read? Nielsen Norman Group. Accessed at http://www.nngroup.com/articles/how-little-
do-users-read/ on 24 April 2014.
Redish, G. (2007). Letting go of words: writing web content that works. Elsevier: San Fransciso.
Sierra, K. (2013). “Your app makes me fat.” Serious Pony. Accessed at http://seriouspony.com/blog/2013/7/24/your-
app-makes-me-fat on 8 May 2014.
Class notes from Library Juice Academy’s Writing for the Web course with Rebecca Blakiston and Nicole
Editorial Standards for Content on the UAL Website. University of Arizona Libraries. Provided via Writing for
the Web Course.
Liegl, C. (2013). Kennedy Library web communications: A simple guide to good web content. Accessed at
http://lib.calpoly.edu/about/publications/2013/web_communications_handbook.pdf on 24 April 2014.