Proven for the local market?
What programming standards are supported
Customizing or programming
What interfaces are provided?
Which languages are standard?
Vision supplier on the industry
Percentage own employees and hired
Development, green field, template
Agile, Prince2, Partner specific, Template/roll out
Transparency, Inspection, Adaption
Scope management / Change management
Accountability and Responsibility
Partnership or customer-supplier
Automated versus hands-on (conversions, testing)
Fixed Price, ceiling based, time boxing, spent-time
Project and license
Cost for changes
Rates for additional functionality
Rates for additional post-project licenses
Prices for upgrades and support
Contract duration and ending process
Support and incident management
Migration to new releases
Training new employees