Crowdsourcing the Commons

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TechSoup Canada and NetSquared invited me to speak about Crowdsourcing. The presentation is two parts: how CrisisCamps crowdsourced and then tips for Crowdsourcing programs for NFP and NGO communities.

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Crowdsourcing the Commons

  1. 1. Crowdsourcing the Commons Heather Leson October 19, 2010
  2. 2. Crisis Commons is a global network of volunteers who use creative problem solving and open technologies to help people and communities in times and places of crisis. Crisis Commons members create organized response events called CrisisCamps.
  3. 4. <ul><li>Convener of communities: leverages partnerships and networks </li></ul><ul><li>Leverages collaborative systems, open environments </li></ul><ul><li>Translates needs from Crisis Response Organizations (CROs) to the (Virtual Technology Communities) VTCs and the public </li></ul><ul><li>Provides technical assistance and opportunity for creative problem solving </li></ul>
  4. 5. What is CrisisCamp? <ul><li>A group of volunteers who convene to crowdsource information, hack software and brainshare to aid crisis response. </li></ul><ul><li>Organized by city or by project. </li></ul><ul><li>A merge of hackathon, unconference and think tank. </li></ul>
  5. 6. 2010 activities
  6. 7. 2009: Unconference, 250 people Web Developers Social Media users Organizers Software developers Emergency Response Planners GeoCoders/GIS Communicators Technologists Trainers Project Managers Translators UX/UI Technical Writers Entrepreneurs storytellers Videographers Academics lawyers Researchers Event Planners teachers Geeks Web designers Photographers innovators SysAdmins 2010: (8 months) CrisisCamps in 10 countries, +1500 volunteers
  7. 9. CrisisCamp Toronto: January 23, 30 February 13, 27 March 13 September 3
  8. 10. CrisisCamp Haiti • Call to action; global footprint • Low barrier to entry; replicable • Recognized by CROs and VTCs • Focus on mapping, missing persons, language and search
  9. 11. What was created? Who were some collaboration partners?
  10. 13. Ushahidi is a volunteer technical community. They lead the response with Pakreport.org for the Pakistan Floods. CrisisCamps held a Global Marathon on September 3-5, 2010. We collaborated with the Pakreport team and learned how to submit reports.
  11. 14. Pakreport.org
  12. 15. Crisis Response Teams and Volunteer Technical Communities are talking about how we can collaborate and crowsource.
  13. 16. Crisis Congress
  14. 18. ASCII art 3D gaming Brainsharing Aid crisis & disaster response Evolution takes time. But, what if?
  15. 19. Lessons Learned <ul><li>Crowdsourcing across multiple timezones </li></ul><ul><li>Software development vs. info management </li></ul><ul><li>Collaboration and brainstorming </li></ul><ul><li>Toolsets </li></ul>
  16. 20. Global Collaboration <ul><li>Team needs Central Dispatch by Timezone, Topic </li></ul><ul><li>Know your community strengths and weaknesses </li></ul><ul><li>Prepare for volunteer engagement, management, training and diversity </li></ul><ul><li>Do a test run, do it again, fire drill </li></ul><ul><li>Document, follow-up, analyze </li></ul>
  17. 21. Choose your tools <ul><li>Collaboration scratch pad </li></ul><ul><li>Documentation space </li></ul><ul><li>Storytelling </li></ul><ul><li>Chat space </li></ul><ul><li>Maps and open source tools </li></ul>Then, Delegate and Share
  18. 22. Crowdsourcing Tips <ul><li>Use Less: </li></ul><ul><li>Mailing lists, forums and ticket tracking </li></ul><ul><li>Conference calls </li></ul><ul><li>Use More: </li></ul><ul><li>Skype group chat </li></ul><ul><li>Google Docs </li></ul><ul><li>Internet Relay Chat (IRC) </li></ul><ul><li>Blogs </li></ul><ul><li>Twitter </li></ul><ul><li>Wiki, Youtube, Slideshare and on and on </li></ul>
  19. 23. Crowdsourcing using Free Open Source Software
  20. 24. Skills and VTCs <ul><li>Ushahidi or Crowdmap </li></ul><ul><li>OpenStreetMap </li></ul><ul><li>Sahana Foundation </li></ul><ul><li>CrisisWiki </li></ul><ul><li>Tweak the Tweet </li></ul><ul><li>Frontline SMS </li></ul><ul><li>Swift River </li></ul><ul><li>YOU </li></ul><ul><li>Search, Mapping, Social Media </li></ul><ul><li>Mapping, Research </li></ul><ul><li>Wiki, Research </li></ul><ul><li>Twitter </li></ul><ul><li>Social Media Outreach: Tweet, Blog, Video, screencast and more </li></ul><ul><li>Organization, Blogging, Search </li></ul><ul><li>Software Development </li></ul><ul><li>Volunteer Technical Communities /Tools </li></ul>
  21. 25. Crowdsource Tools for Communities <ul><li>Ushahidi – server install </li></ul><ul><li>Crowdmap - virtual </li></ul><ul><li>OpenStreetMap -virtual </li></ul><ul><li>Swift River –server install </li></ul><ul><li>Tweak the Tweet –server install </li></ul>
  22. 26. <ul><li>How can you use crowdsourcing in your community? </li></ul><ul><li>Crowdmap (an Ushahidi product) </li></ul>
  23. 27. <ul><li>Crowdmap allows you to... </li></ul><ul><li>Collect information from cell phones, news </li></ul><ul><li>and the web. </li></ul><ul><li>Aggregate that information into a single platform. </li></ul><ul><li>Visualize it on a map and timeline. </li></ul>
  24. 28. CrisisCamp London (UK) for Pakistan Floods Tell your own story
  25. 30. Crowdmap Tips <ul><li>Use Web Form or </li></ul><ul><li>your own Survey Form </li></ul><ul><li>+ </li></ul><ul><li>Dispatch, Report review team </li></ul><ul><li>+ </li></ul><ul><li>Active Crowdmap </li></ul>
  26. 31. Pictures by Tdavidson, Spike, Brian Chick, Pedro Fuentes, and Darlene Parker
  27. 32. Thank you @heatherleson [email_address] Crisiscommons.org

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