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Communication and Volunteers

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Presented at the York University Seminar:
“The HAITI Earthquake of Jan 2010: LESSONS LEARNED”
Event sponsored by: York University, Disaster and Emergency Management Program, Emergency Management Ontario and Panos Canada/Caribbean

Presenters: Heather Leson, Brian Chick
January 10, 2011
More details:
http://haiti.blog.yorku.ca/home-2/

Published in: Technology
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Communication and Volunteers

  1. 1. Communication and Volunteers: A CrisisCommons Case Study<br />Heather Leson and Brian Chick<br />January 10, 2011 York University<br />
  2. 2. Evolution<br />1995 Kobe earthquake – limited communications<br />2001 9/11 – Listservs activity<br />2004 – Indian Ocean Tsunami – Blogs, Sahana<br />2004 - OpenStreetMap<br />2005 – Hurricane Katrina –People Finder, Wiki, Twitter<br />2008 – Hurricane Gustav – Mapping, 500 ppl in 48 hrs<br />2008 – Ushahidi<br />2009 – CrisisCommons created<br />2010 – Haiti, Chile earthquakes, Gulf Oil Spill, Pakistan Floods, Crisis Commons Global Congress<br />
  3. 3. Volunteer Technical Communities (VTCs)<br />SahanaFoundation<br /><ul><li>Ushahidi, Swift River and Crowdmap
  4. 4. OpenStreetMap
  5. 5. Frontline SMS
  6. 6. Crisismappers
  7. 7. Random Hacks of Kindness
  8. 8. CrisisCommons
  9. 9. Geeks without Bounds
  10. 10. And many more</li></li></ul><li>CrisisCamp Toronto for Haiti earthquake<br />
  11. 11. Crisis Commons is a global network of volunteers who use creative problem solving and open technologies to help people and communities in times and places of crisis. <br />Crisis Commons members organize response events called CrisisCamps. <br />
  12. 12. CrisisCommons/CrisisCamps<br />90 days<br />8 countries<br />50 events<br />+2000 volunteers<br />
  13. 13. CrisisCamp Paris<br />
  14. 14. CrisisCamp Bogota<br />
  15. 15. Who volunteers?<br />Technical - Software developers, web developers, web designers, user experience/user interface experts, geocoders, geo mappers, GIS experts, technologists, beta testers <br />New Media- Bloggers, videographers, podcasters, photographers, social media trainers, social media users, collaborators, crowdsourcers<br />Organizational- Organizers, open source community planners, project managers, emergency response planners, crisis communicators <br />Other - Researchers, lawyers, trainers, teachers, librarians, technical writers, event planners, translators, innovators, entrepreneurs, anyone with a laptop <br />
  16. 16. Types of Tasks<br /><ul><li>Code and test tools.
  17. 17. Translate.
  18. 18. Map.
  19. 19. Communicate, collaborate, brainstorm.
  20. 20. Research, analyze, report.
  21. 21. Create content, and document process.</li></li></ul><li>Crowdsourcing<br />CrisisCamp Argentina<br />
  22. 22. Crowd Sourcing<br /><ul><li>SETI@Home
  23. 23. Use the “Spare Cycles”</li></li></ul><li>Spare Cycles<br /><ul><li>What does the average person do with his/her spare cycles?</li></li></ul><li>Objectives<br /><ul><li>Recruit technical volunteers
  24. 24. Coordinate global technical efforts
  25. 25. Take advantage of spare cycles</li></li></ul><li>Recruiting Volunteers <br /><ul><li>Twitter
  26. 26. Facebook
  27. 27. Blogs
  28. 28. Google Groups
  29. 29. YouTube
  30. 30. Flickr
  31. 31. Traditional Media (CBC, Global, Toronto Star)</li></li></ul><li>Global Technical Efforts<br /><ul><li>Wiki
  32. 32. Skype
  33. 33. Google Docs/Apps
  34. 34. GitHub
  35. 35. OpenStreetMap
  36. 36. Sahana
  37. 37. Ushahidi
  38. 38. Conference Calls</li></li></ul><li>Projects<br />
  39. 39. CrisisCamp Volunteers collaborated on these projects <br />and others.<br />These were lead by other volunteer communities and private sector groups.<br />
  40. 40. Obstacles<br /><ul><li>Spontaneous
  41. 41. Organization
  42. 42. Duplication of Efforts
  43. 43. Inefficient
  44. 44. Policy & Protocol
  45. 45. Partnerships
  46. 46. Mission
  47. 47. Infrastructure
  48. 48. Proactive</li></li></ul><li>Crisis Congress<br />
  49. 49.
  50. 50. Make Volunteers Useful<br /><ul><li>See results quickly
  51. 51. Feel like you're making a useful contribution
  52. 52. Work on local projects in the “downtime”
  53. 53. Keep volunteers engaged, educated</li></li></ul><li>
  54. 54. #1 Lesson<br />There is a vast army of useful, intelligent, and motivated people who can now be mobilized through internet technology...<br />
  55. 55. What's next?<br /><ul><li>Organize on global level
  56. 56. Maintain motivation on local level
  57. 57. Keep communication constant & accessible
  58. 58. Blog
  59. 59. Twitter
  60. 60. Wiki
  61. 61. Messages: Consistent and Targeted</li></li></ul><li>Contact and Credits<br />Brian.chick@left-button.com<br />Heather@textontechs.com<br />@crisiscamp @crisiscommons @crisiscampto<br />crisiscommonsto@googlegroups.com<br />Photos by:<br />Rediguana, pedrofuentes, Luis Aguilar, heatherleson, Brian Chick, Luc Legay<br />

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