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Quality Data is Essential for Doctors Concerned with Patient Engagement

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It might be a bit of a leap to associate quality data with improving the patient experience. But the pathway is apparent when you consider that physicians need data to track patient diagnoses, treatments, progress, and outcomes. The data must be high quality (easily accessible, standardized, comprehensive) so it simplifies, rather than complicates, the physician’s job. This becomes even more important in the pursuit of population health, as care teams need to easily identify at-risk patients in need of preventive or follow-up care. Patients engaged in their own care via portals and personal peripherals contribute to the volume and quality of data and feel empowered in the process. This physician and patient engagement leads to improved care and outcomes, and, ultimately, an improved patient experience.

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Quality Data is Essential for Doctors Concerned with Patient Engagement

  1. 1. Quality Data is Essential for Doctors Concerned with Patient Engagement — DR. ED CORBETT
  2. 2. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Patient engagement is most effective when driven by the care team. While physicians and care teams can’t force patients to engage in their own care, giving physicians the tools and information they need to engage patients is a foundational step in the process. Data empowers physicians and care teams to engage their patients increasing the quality of care and improving outcomes.
  3. 3. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Physicians Use Data to Engage Patients Physician access to exhaustive, reliable data is one vital ingredient for efficiently engaging patients. The challenge is the lack of a unified healthcare data source or true interconnectedness among multiple healthcare data sources. From individual EHRs, data ware- houses, and the universe of data generated by personalized digital health devices, we are data rich, but collection and analysis poor.
  4. 4. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Physicians Use Data to Engage Patients Most physicians experience the ups and downs of practicing medicine with varying amounts of data. They generally have thorough information about encounters with their own patients, but quickly getting to it wasn’t always simple. However, patients coming from other providers usually meant there was little to no access to data without making a significant effort to track it down.
  5. 5. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Physicians Use Data to Engage Patients Today, when managing large populations of patients is so essential to the viability of our healthcare system, spotty data is no longer acceptable. In fact, data aggregated from across the continuum of care is the key to enabling doctors and their care teams to manage patient populations.
  6. 6. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Physicians Use Data to Engage Patients Data drives efficiencies by letting care teams know which patients are high-risk or in need of preventive or follow-up care. With this data in hand, care teams are prepared to engage the patients who need it most— while gaining efficiency in the practice. The data ensures the practice is seeing the right patients and the physician intervenes where his expertise is required the most.
  7. 7. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Physicians Use Data to Engage Patients According to a 2013 RAND study, 80 percent of doctors said they were dissatisfied with EHRs because the documentation demands meant less patient engagement time. Clinical environments must operate as efficiently as possible. Data-driven efficiencies allows the physician better clinical management which improves care and drives patient and physician satisfaction.
  8. 8. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. The Perils of Bad Data Few things turn physicians off data-driven approaches to managing patient populations more than bad data. For example, I once received a list of patients to contact for a colonoscopy, and I knew that many of them had already been screened. I didn’t trust the list, so I didn’t want to work from it.
  9. 9. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. The Perils of Bad Data Unfortunately, bad data exists because it comes from multiple sources and is presented in multiple formats. Capture inconsistencies results in both structured and unstructured data with subjective definitions depending on who is using it. And data is complex with multiple variables and changing regulatory requirements that call for changing data sets.
  10. 10. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. The Perils of Bad Data Quality data is absolutely essential in clinical operations. If care teams and physicians don’t have good data, they end up chasing their tails. They waste effort and resources on patients who don’t need their attention. It’s no secret that high-risk patients requires much more attention at the same time practices operate with limited resources while seeking to improve quality.
  11. 11. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Good Data Drives a Culture of Quality A culture of quality improvement can motivate physicians to increase patient engagement. A physician in a quality culture does more than see 25 to 30 patients a day and then go home. Data focuses care and drives evidence-based decision making, improving processes and work- flow. It allows physicians to focus on the things that matter most— improving quality and outcomes.
  12. 12. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Matters to Patients Achieving the “triple aim” of healthcare (i.e., improving the experience of care, improving the health of populations, and reducing per capita costs of health care) depends on patients — with the guidance of their physicians — becoming more engaged in managing their health.
  13. 13. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Matters to Patients According to a Harris Poll conducted in 2012, 85 percent of patients said it’s either important or very important to have the ability to communicate with their doctor outside of an appointment, either by phone or email, to ensure a positive overall experience.
  14. 14. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Matters to Patients A separate Harris Poll conducted in 2014, showed that nearly half of Americans are extremely or very interested in being able to check their blood pressure (48%) or their heart and heartbeat for irregularities (47%) on their smartphone or tablet. Forty-three percent of Americans say they’re extremely or very interested in mobile apps and peripherals that can be used to track physical activity.
  15. 15. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Matters to Patients On a personal note, my father was treated for cancer several years ago. Not generally being tach savy my parents didn’t use patient portals to communicate with the care team. One of the joys of their lives was when the doctor would actually call them to share the results of a visit, ask how my dad was doing, and see if my parents had any questions. They would tell me, “The doctor just called. Wasn’t that nice?”
  16. 16. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Patient Engagement Matters to Patients I think about that and my own experiences reaching out to contact patients. That kind of interaction is what makes the practice of medicine truly satisfying. But the limiting factor is time. By using data to make doctors more efficient, we open up time for truly meaningful interactions.
  17. 17. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. More about this topic How Cleveland Clinic Dramatically Improved Patient Satisfaction Scores with Data and Analytics - Dr. James Merlino, President and CMO, Press Ganey Improve Patient Satisfaction: 5 Things Healthcare Organizations Can Learn From Disney Justin Gressel, Senior Data Scientist How Great Patient Satisfaction Metrics Can Be Achieved in a Regional Medical Center Greg Stock, CEO Thibodaux Regional Medical Center 6 Proven Strategies for Engaging Physicians—and 4 Ways to Fail Dr. Bryan Oshiro, Medical Director 7 Tips for Increasing Physician Engagement Dr. Kevin Croston, Medical Director - North Trauma Institute North Memorial Medical Center Link to original article for a more in-depth discussion. Quality Data is Essential for Doctors Concerned with Patient Engagement
  18. 18. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. For more information:
  19. 19. © 2014 Health Catalyst www.healthcatalyst.com Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Other Clinical Quality Improvement Resources Click to read additional information at www.healthcatalyst.com Edward Corbett, M.D. joined Health Catalyst in June 2014 as a medical officer. He earned his medical degree at the University of Texas Health Science Center in San Antonio where he also completed his residency in Internal Medicine. He is board certified in Internal Medicine. He started his career as a physician at the Cooper Clinic in Dallas, Texas specializing in preventive medicine. Prior to joining Health Catalyst he was a physician partner at Central Utah Clinic, a large multispecialty clinic which was the first Medicare ACO in the state of Utah. He has a special interest in improving patient care through the better use of technology and has been actively involved in clinical IT throughout his career.

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