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10 essential qualities defining great healthcare it companies today


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I’ve been a CIO in various forms throughout my decades-long healthcare IT career and have always help healthcare IT vendors to high expectations. Now that I’m on the vendor side of healthcare IT, I hold our company and myself to those same high levels of expectations. Here are the ten great behaviors I expect of my vendors:

Help me compete, hire, measure, save, listen, expand, plan and innovate, migrate, prove, and evolve

Published in: Health & Medicine
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10 essential qualities defining great healthcare it companies today

  1. 1. 10 Great Behaviors of the Best Healthcare IT Vendors By Dale Sanders Proprietary and Confidential Proprietary and Confidential © 2014 Health Catalyst © 2014 Health Catalyst
  2. 2. Behavior # Help You Compete. 1 FOR BEST IT VENDORS Treats your IT organization as if it were a separate, standalone business that could be outsourced Helps you build your “Annual Report for Information Technology” Proprietary and Confidential 2 © 2014 Health Catalyst
  3. 3. Behavior # Help You Hire. 2 FOR BEST IT VENDORS Understands that the right personnel will help ensure the success of analytics in an organization Helps you recruit for key, analytics-related roles Proprietary and Confidential 3 © 2014 Health Catalyst
  4. 4. Behavior # Help You Measure. 3 FOR BEST IT VENDORS Helps you address short-term analytics needs Ensures short-term activity is still within scope of longer-term strategy Proprietary and Confidential 4 © 2014 Health Catalyst
  5. 5. Behavior # Help You Save. 4 FOR BEST IT VENDORS Simplify licensing, billing and contract administration and summarize key issues and terms Creatively reduce licensing fees Understands the long-term relationship supersedes a short-term gain or commission Proprietary and Confidential 5 © 2014 Health Catalyst
  6. 6. Behavior # Help You Listen. 5 FOR BEST IT VENDORS Builds awareness of the ROI and value you’re receiving from your analytics solutions Identifies under-utilization of analytics and encourages timely repairs so investment is optimized Proprietary and Confidential 6 © 2014 Health Catalyst
  7. 7. Behavior # 6 FOR BEST IT VENDORS Help You Expand. Fosters relationships with small groups of peers or mentors with similar structures and product needs to enhance learning Facilitate peer meetings and drive the reuse of successful strategies, policies and technology Proprietary and Confidential 7 © 2014 Health Catalyst
  8. 8. Behavior # Help You Plan & Innovate. 7 FOR BEST IT VENDORS Helps with your strategic roadmap by reviewing your organization’s needs and culture relative to your products and industry Repeatedly encourages building your roadmap Pushes to develop strategies for mobile technology and defense against cyber attacks Proprietary and Confidential 8 © 2014 Health Catalyst
  9. 9. Behavior # Help You Migrate. 8 FOR BEST IT VENDORS Helps you discover the right approach to ACO and ICD-10 adoption Takes into account time, cost, safety and critical partners in the endeavor Proprietary and Confidential 9 © 2014 Health Catalyst
  10. 10. Behavior # Help You Prove. 9 FOR BEST IT VENDORS Helps build the most costefficient, safest, and fastest path to Meaningful Use qualification Doesn’t charge extra for Meaningful Use because it’s a standard IT pros should’ve been doing all along Proprietary and Confidential 10 © 2014 Health Catalyst
  11. 11. Behavior # Help You Evolve. 10 FOR BEST IT VENDORS Understands that ACOs are an inevitable step for healthcare organizations Has a product strategy that engages greater patient accountability for their own care Has a product strategy that allows changes in cost accounting and revenue cycle for managing the risk of bundled payments Proprietary and Confidential 11 © 2014 Health Catalyst
  12. 12. Other Healthcare IT Resources Click to read additional information at Keys to a Successful Health Catalyst Data Warehouse Platform and Analytics Implementation During the process of learning about the Health Catalyst Late-Binding™ data warehouse platform and analytics solutions, we have found that many customers ask similar questions about how the process really works. So, we thought it would be useful to produce a document that we hope will answer the majority of these and other common questions. The keys for a successful Health Catalyst data warehouse platform and analytics implementation are outlined step-by-step format. The Best Background for a Career in Healthcare IT The perfect background for a career in healthcare IT may not be what you expect. Mike Doyle shares his story, starting in music and ending up at Health Catalyst. He explains that the most effective people can come from just about any background. © 2013 Health Catalyst