Hitachi IT Operations Analyzer and Mproof Clientele ITSM Datasheet


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The Joint Challenge
Your help desk is an essential part of data center operations. Event-to-problem resolution needs to be quick and proactive, and your help desk needs to be empowered
with the real-time information necessary to make better, faster decisions. For that to happen, service management cannot be separated from data center monitoring. Instead, you need a complete service management solution that includes a connected view of IT operations, upholds service levels, and ensures that no incident goes unrecorded.

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Hitachi IT Operations Analyzer and Mproof Clientele ITSM Datasheet

  1. 1. Hitachi IT Operations Analyzer seamlessly integrates with Clientele ITSMfrom Mproof to give you a more complete and connected view of IToperations, from IT service management to IT operations management.The combined solution integrates the service desk with data centermonitoring to support incident, change, configuration, problem andservice-level management — all from a single interface.Transform Virtualization Economics Reliable Trusted Innovate Informa-tion Global Change Intelligent Technology Services Value Insight Op-portunity Social Infrastructure Integrate Analyze Discover CompetitiveDATASHEETGet More Insight toResolve Issues Quicklyand ProactivelyThe Joint ChallengeYour help desk is an essential part of datacenter operations. Event-to-problem reso-lution needs to be quick and proactive, andyour help desk needs to be empoweredwith the real-time information necessaryto make better, faster decisions. For thatto happen, service management cannotbe separated from data center monitor-ing. Instead, you need a complete servicemanagement solution that includes aconnected view of IT operations, upholdsservice levels, and ensures that no incidentgoes unrecorded (see Figure 1).SolutionIT Operations Analyzer seamlessly inte-grates with Clientele ITSM from Mproofto provide a complete, connected view ofdata center operations.By integrating IT Operations Analyzer withClientele ITSM, you can:Hitachi IT Operations Analyzer and Mproof Clientele ITSM■■ Gain comprehensive visibility andknowledge of data center infrastructure.■■ Conduct incident, change and config-uration monitoring as well as problemand service-level management.■■ Improve the level of IT service and makebetter decisions.Combined PerformanceThe many benefits of combining ITOperations Analyzer with Clientele ITSMinclude:■■ Comprehensive visibility of ITinfrastructure.■■ Proactive management of incidents andproblems.Figure 1. A ticket is automatically created in Clientele ITSM with information from Hitachi ITOperations Analyzer.
  2. 2. DATASHEETCorporate Headquarters2845 Lafayette StreetSanta Clara, CA 96050-2639 USAwww.HDS.comRegional Contact InformationAmericas: +1 408 970 1000 or info@hds.comEurope, Middle East and Africa: +44 (0) 1753 618000 or info.emea@hds.comAsia Pacific: +852 3189 7900 or© Hitachi Data Systems Corporation 2013. All rights reserved. HITACHI is a trademark or registered trademark of Hitachi, Ltd. All other trademarks, service marks, and company namesare properties of their respective owners.Notice: This document is for informational purposes only, and does not set forth any warranty, expressed or implied, concerning any equipment or service offered or to be offered byHitachi Data Systems Corporation.DS-224-C DG February 2013■■ In-depth IT service management,monitoring, analysis and reporting.■■ Easy setup and installation, withseamless integration.■■ Root cause analysis (RCA) that reducesmean time to diagnose (MTTD) by upto 90%.■■ Proactive alerting, leading to improveduptime and greater customer satisfaction.■■ Virtual machine (VM) awareness and vir-tual server connectivity.Features: IT OperationsAnalyzerIT Operations Analyzer is an award-winningIT systems availability and performancemonitoring software solution. It enables datacenter staff to monitor and view the entire ITinfrastructure from a single console.Root Cause AnalysisIT Operations Analyzer’s proprietary RCAengine runs automatically, constantly lookingfor any event that may trigger an availabilityor performance problem (see Figure 2). WithRCA, you can:■■ Reduce MTTD issues up to 90%.■■ Quickly determine the root cause of theproblem using built-in intelligence.■■ Automatically perform bottleneck analysis.■■ Analyze a large number of event alerts injust a few minutes.■■ Provide probability levels as to whichdevices are creating the issues.Monitor, Track Configuration ChangesHitachi IT Operations Analyzer can monitorchange to help avoid service degradation ordowntime.Administrators can:■■ Track configuration changes; reduce MTTD.■■ Clearly display changes for a specifiedtime range in the topology view.■■ Gain end-to-end visibility of devices,applications and configuration changesimpacted across the entire IT infrastructure.Proactive AlertingProactive alerting provides visibility intopotential availability and performance issueson data center devices, including servers,IP and Fibre Channel switches, storage andmore. By identifying these issues before theyupset end users or create outages, proactivealerting helps administrators take action toprevent performance bottlenecks.Insight Into Virtual MachinesIT Operations Analyzer provides deep insightinto VMs running in data centers.■■ Quickly assess VM locations to efficientlyconsolidate or deploy VMs.■■ View application, operating system,server chassis metrics and more.■■ View connectivity to upstream and down-stream components.Features: Clientele ITSM■■ Clientele ITSM is an out-of-the-box,preconfigured service managementsolution that supports ITIL best prac-tices. Clientele ITSM provides expert ITservices with a complete, 100% Web-based solution. The solution makes itpossible to manage incidents, problems,changes and client requests effectively, atthe required service level, and allows forcustomizations without concern for futureupgrades.■■ Clientele ITSM collects event informationfrom IT Operations Analyzer, raises theincident into the ITSM application anddirectly links the issue to the affecteddevice. The event can also be assignedautomatically to a specified group ofpeople, depending on the type of event.Learn MoreTo learn more about the integration of HitachiIT Operations Analyzer with Clientele ITSMsolutions from Mproof, please visit 2. Hitachi IT Operations Analyzer monitors the availability and performance of MproofClientele ITSM.