Don’t Miss Our Annual Awards and Team Building Event
• Maggiano’s Little Italy, Tysons Corneer– Open
Bar and Three Course Meal
• Featuring an inspiring and dynamic keynote
from peak performance expert, Doug Nielsen
• Discounted $39.00 Registration thanks to our
• Register by December 2nd with the promo
code: earlybird to receive $10.00 off
• Registering 5 team members? Enter promo
code: sixthfree to receive one free
• REGISTER EARLY!!
HDI Capital Area
• Upcoming Meetings
– January 16th – Dr. Mat-thys Fourie – The key to
Problem Solving, Decision Making and Root Cause
HDI Capital Area Sponsors
• Diamond – The MIL
• Platinum Plus LanDesk
– Robert Half Technology (Global
– Issue Trak
– Service Now
– Time Warner Cable
Free Consulting for HDI Capital Area
Members and Guests
• Our sponsors (The MIL
Corporation, BOMGAR, EasyVista, BEYOND20, Ro
bert Half Technology and Issue Tracker) to secure
valuable no cost consulting services for up to one
• Complete the survey & HDI Capital Area Board
officers will select the most appropriate sponsor
to contact you to help you with your
issue, project or question
• This is a free service, there is no cost to you, and
you are under no obligation to purchase anything
Take your networking power
to the next level with HDI Forums!
• HDI Forums offer peer based learning and face-to-face connections with
others in your industry or specific role.
• You will learn to:
– Implement ITSM practices consistently within your organization and
– Get ideas on how to help your organization solve challenges;
– Benchmark your metrics, and compare against others in your industry;
– Implement service management policies and processes that will make
– And so much more.
Q4 meetings are happening soon! Contact HDI at 800.248.5667 or
Forums@ThinkHDI.com to learn how you can join!
• HDI announces a new certification:
HDI Problem Management Professional
• The first offering will be at HDI 2014 in
• Learn more by calling 800.248.5667
Knowledge-Centered Support Fundamentals
• Time is running out! Register for the KnowledgeCentered Support Fundamentals certification exam and
receive a free online course with each purchase!
• Add the KCS Fundamentals exam to your cart and enter
promo code KCSF13 at checkout.
* Hurry! Offer Ends Dec. 31st! *
Learn More: ThinkHDI.com/KCSF13
HDI 2014 Conference & Expo
Register by December 6, 2013, and you can save
up $895 on your registration.
Added Benefit: Resources Members
New benefit for Resources Members:
Get a $75 discount to attend
HDI Annual Conference!
How to get it? It is automatically done in the
shopping cart when you register for conference.
Questions? Contact our Customer Care Team:
Alliance Partner Program
• Through our HDI Alliance Partner Program, HDI is partnering
with some other great companies in the industry to provide
you with even more access to resources and help you be more
in your career.
• Receive discounts on:
New discounts from DriveSavers Data Recovery
and Global Knowedge!
to see all discounts for HDI Members!
• It’s fast, it’s simple, and you can do it in your
• You can renew your membership online up to
ninety days before its expiration date through
your MyHDI account.
Want to renew early? Call the HDI Customer
Care Center at 800-248-5667!
Not a Member? Join Today!
Become a Local Chapter member for just
This individual local chapter membership is an opportunity to
connect, network, and learn in your own backyard.
Enjoy benefits like:
Attend local chapter and vChapter meetings
Digital subscription to SupportWorld magazine
Apply for HDI awards
Access to the HDI Job Board
Regular e-newsletters and digests
And much more!
**See an HDI Capital Area Officer to receive a $65 discount on LCO Membership or