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Private Label Credit Cards ...                                             Exclusive services for your loyal customersIn t...
Case Study                                         Client Background: US based Fortune 100 Retail Conglomerate Drivers for...
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HCLT Brochure: Unload your Private Label Credit Card Support Services

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http://www.hcltech.com/business-services/overview~ More on Business Service

Retailers are counting store credit cards as one of their strategic assets. Research confirms that private-label card customers are more likely to read circulars, visit store, make purchases twice as often as bankcard or cash customer, make impulse purchases and buy expensive SKUs. Understanding the market dynamics, a growing number of retailers are turning to private-label programs to kindle sales by giving consumers additional buying power. The PLCC market has seen a near total shift in the control of card portfolios in a short time with very few exceptions. It is high time you give up on in-house control and unload your private-label programs to third-party issuers and support service providers.

Download our Unload your Private Label Credit Card Support Services Brochure to understand how HCL’s solutions are aimed at retailers who want to focus on core businesses and experiment with more ambitious reward programs.

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HCLT Brochure: Unload your Private Label Credit Card Support Services

  1. 1. Private Label Credit Cards ... Exclusive services for your loyal customersIn these days of recession, we retailers are banking on their store credit cards as a strategic profit channel. Research confirms that Private Label CreditCard customers are more likely to read circulars, visit store, make purchases twice as often as bankcard or cash customer, make impulse purchases and buyexpensive SKUs. Understanding the market dynamics, a growing number of retailers are turning to private-label programs to boost sales by giving theircustomers additional buying power.The extremely competitive market for Private Label Credit Cards is undergoing a sweeping transformation with a shift in the control of card portfolios.Companies are giving up in-house control, and unloading their private-label programs on third-party issuers and support service providers. Reality today Solutions Exorbitant administration and support costs leading to profit erosion Ÿ To face the reality today and emerge as a winner you need to cash in on Managing and implementing CRM programs at competitive rates Ÿ the advantages of : Shrinking margin levels Ÿ Accounts Receivable – a humongous task Ÿ Profiling the customers Ÿ Irregular Cash Flow Ÿ Leveraging Customer Loyalty Ÿ Ÿ Credit Line Management Tight Ÿ approval policies Strict Constant Contact with Customers Ÿ ŸEconomic turndown : Consumer confidence crumbling Collections Services ŸSo, renounce your overhead costs and let HCL takeover with its wing-to-wing service offerings - from Customer Acquisition to Business Analytics, fromCampaign Design to Revenue Enhancements.HCL will enable you to focus on your core businesses and let you explore ways to increase customer base,experiment with ambitious reward and loyalty programs that will lead to increased customers share of the wallet.Better Quality. Better Service.HCL believes in customized services and does not believe in “one size fits all” approach. HCLs tailor-made solutions will ensure that you keep pace withmulti-channel and multi customer requirements. With HCLs end-to-end service offerings, you can rapidly reduce your costs and improve your operationalefficiency - at a service level that you and your customers will appreciate. Concerns HCL Solutions Cardholder Management Ÿ Business and Consumers Ÿ Ÿ uce transaction Red Ÿ Services Billing Dispute Investigation Ÿ processing time Ÿ Processing Check Ÿ Duplicate Statements Issue Better Resolution of Ÿ Changes in Billing Cycle Ÿ Payment (e-Payment) Processing Ÿ Customer queries ŸReversals Fee Ÿ Management Cash Ÿess to trained Acc Ÿ omer Cust Acquisitions personnel and cutting-edge Ÿ Execution Account Ÿ omer Cust Retention Ÿ it Man Cred agement s e Reminder Se rvice technology Promotional Programs Ÿ ŸCutomer Service ices Ÿ Stag Early g Ÿ to superior services Access Ÿ Detection and Management Ÿ Fraud Mul ti-Channel Serv ŸNSF Check Processin ics Ÿ er cost Low data Busin Analyt Ÿ ess Ÿ Trac Skip ing Handling of Customer Queries Ÿ ction Services processing services ŸLate Stage Colle
  2. 2. Case Study Client Background: US based Fortune 100 Retail Conglomerate Drivers for Outsourcing HCL Solution With a dynamic and competitive PLCC market, the Client was faced with HCL’s hands-on experience in the Private Label Card business the challenge of providing exciting PLCC programs to its customers helped the Client reduce their administrative costs. HCL’s in- while maintaining costs and operational efficiency. HCL BPO proved the depth understanding of the Client’s business and value adds at Client the costs and operational benefits it would stand to gain by all levels of engagement in the process helped to set the industry outsourcing its PLCC: benchmarks. HCL provided solutions for key aspects like: §Improve Customer satisfaction scores by 500 basis points Private Label Credit Card (PLCC) Customer service Ÿ § operational expenses and deliver measurable quality Trim Ÿ collections PLCC improvements Ÿ adjustments Billing § scale-up during the holiday season Rapid Dispute resolution Ÿ §Manage customer loyalty in an increasingly competitive industry Ÿ credit customer service email §Reduce customer management costs e-Commerce support Ÿ and many more... Benefits Ÿ cost savings in excess of USD 5 million across all processes Annual Ÿ Six million credit Customer service calls and over ten million collections calls handled at HCL in 2008 Ÿ Consistently delivering quality metrics of above 98% against Clients present target of 96% to drive up Customer satisfaction scores Ÿ Achieved ramp-up performance metric targets during the holiday season with 40% extra resources Ÿ Consistently outperforming service level agreements to reduce cost per call by over 50 percent. Pricing Model HCL s pricing model can be aligned and devised to suit your customer-sensitive pricing strategy. Value pricin based g Price Aligned Strategy Fixed Transaction g PLCC Partnership Approach based pricin Reward Provider Management HCL Output /Outco Economies of Scale based pricing me Win-Win situation Hybrid lty Pricin Penaagement g M anAbout HCL Technologies Limited. - Business Services HCL Technologies is a billion dollar leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on transformational outsourcing, underlined by Give your company the advantages of innovation and value creation, and offers integrated portfolio of services including software-led IT HCLs PLCC solutions. solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices across the globe to provide holistic, multi-service delivery in key industry verticals including Financial Services, Contact us at: alok.sharma@hcl.com Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of Employee First which empowers our transformers to create a real value for the www.hclbpo.com customers. www.hcl.com

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