Real Time Operational Analytics and Reporting

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This slideshare talks of HCL’s Real-time operational analytics and reporting implementation for a leading US Telecom provider. The following are the business needs of the clients which HCL solved:
1. Real-time visibility of service platform health
2. Reporting based on identified business Key Performance Areas (KPAs)
3. Real-time visibility of individual service performance

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Real Time Operational Analytics and Reporting

  1. 1. Real-Time Operational Analytics and Reporting Real-time operational analytics and reporting implementation for a leading US Telecom provider Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  2. 2. Business needs of the client.. Real-time visibility of service platform health Reporting based on identified business Key Performance Areas (KPAs) Real-time visibility of individual service performance 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  3. 3. What are the solution challenges? Solution challenges Managing the large amount of log/audit data generated by the service platforms Deriving real-time business KPA information out of a large data set Obtaining real-time IT KPA values from a large data set Scaling up the platform architecture 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  4. 4. HCL’s Approach  Architecture for handling a large data set:  Adopt a Hadoop based big-data solution  Process and persist with real-time event data in NoSQL database  Map-Reduce processing for business and IT KPA:  Use scalable Map-Reduce for processing event data  Derive business and IT KPAs from event data and persist in NoSQL structures  Data Service Platform:  Create a data service platform on top of NoSQL  Enable Representational State Transfer (REST) based data service platform to return as needed through a visualization layer  Visualization Dashboard:  Create a visualization dashboard for business KPAs  Develop an IT operational dashboard for service platform health  Use Data-Driven Documents (D3.js) and other JavaScript (JS) based open-source libraries 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  5. 5. Business Benefits Enable trending of business transactions Delivered a re-usable framework that reduced design and development cost Enabled pro-active monitoring, which led to the resolution of previously unidentified defects Created better end-user and operations customer experience Provided on-demand visibility into key business transactions and operational health Simplified partner on-boarding, monitoring and support Facilitated consumer trend analysis and the delivery of right products/services across geography or a group 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  6. 6. What else you need to know... For more details to understand the HCL solution please click on the link below CLICK TO DOWNLOAD THE BROCHURE HCL invites you to undertake our free Next Generation Banking Analytics Assessment to help your analysis of the right approach for your company. We would be happy to demonstrate our BW on HANA proof of concept, showing the power of an integrated finance and risk architecture. 6 Copyright © 2014 HCL Technologies Limited | www.hcltech.com

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