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Multi channel retail enablement through point of sale (pos) solutions

A strategic point-of-sale solution to enable multi-channel retailing for Fortune 500 restaurant chain to address fragmentation, slow time-to-market and higher total cost of ownership issues.

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Multi channel retail enablement through point of sale (pos) solutions

  1. 1. Copyright © 2014 HCL Technologies Limited | Point of Sale (POS) Solutions to enable multi-channel retailing How HCL helped a Fortune 500 restaurant chain implement a strategic POS solution
  2. 2. 2 Copyright © 2014 HCL Technologies Limited | The need for a strategic POS solution Enter HCL Fragmented View of Retail Process The customer was using multiple versions/applications to manage the POS program which was leading to lack of visibility Slow time-to-market The time required to make functional updates/ changes was higher than average Higher Total Cost of ownership (TCO) The cost of managing multiple instances of the code was becoming expensive and administratively challenging Client was looking to rebuild multi-channel retailing capability so users across multiple stores & geographies could use a common portal to manage data related to prices, products and promotion information for POS CHALLENGES
  3. 3. 3 Copyright © 2014 HCL Technologies Limited | The HCL Advantage Customer Objectives Import standard menu item definitions from external sources and centrally manage menu item information Achieve improved performance and scalability over existing software Centrally manage POS information and customized restaurant user interface to enable improved usability Realize improved POS data integrity and accuracy over existing software Benefits Delivered Improved crew productivity Reduced time-to-market Provision of tools for effective management Simplification of the procedure to make changes Reduced possibility of incorrect order creation Reduced training time Faster delivery to the store Streamlined store operations HCL Advantage Domain Expertise Flexible Team Size
  4. 4. 4 Copyright © 2014 HCL Technologies Limited | In this case study you will find.. HCL developed a cutting-edge solution for the client in terms of:  People: Intuitive user interface, which reduced the learning curve for managers to maintain POS information  Product: Provided the ability to quickly deploy new products with price updates to restaurants at various levels: country, region, owner/ operator franchise, etc.  Price: Ability to keep the overall cost of ownership low by simplifying the architecture, and leading to a lesser time to manage POS and KPA information  Place: Flexible architecture that could quickly adapt to emerging technologies - provided a modern and contemporary dining experience  Promotion: Provided the ability to quickly support national menu items and continue to support local ones Click here to know more