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http://hclte.ch/If33g9 - IT Management Tools
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Traditionally, Application Support and IT Infrastructure Support have worked in silos. This can and has presented several disadvantages to enterprises today. HCL has unified the two, resulting in Integrated Operations Management Services. This new set of services helps enterprises achieve business effectiveness by creating application knowledge clusters and cross training to ensure that operations knowledge is institutionalized and is independent of the people supporting it.