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HCL facilitated a quantum improvement in Customer Experience for a Tier 1 Communication Service Provider in UK, enabling them to retain the position as a supplier of choice in their markets. Client is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. HCL Technologies turned out to be the only partner to sign-up to all the requirements AND associate its service changes against the achievement of the targets. HCL was also selected for its expertise in telecom business process (eTOM) and proven methodologies for managing a wide range of applications across multiple technology platforms.