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App for Enhanced
Customer Experience
HCL’s Mobile App Solution for Mortgage Service Provider
The Customer Need
To Reach a
Larger User Base
With an Intuitive
Smart Phone
Application
Enhance
Customer
Experience
Stream...
The HCL Solution
• Calculate Maximum Eligible Mortgage & EMI
• Check The Interest Rates
• Calculate Maximum Value Of Home ...
• Recorded 10,000+ Downloads Within the First Week of
the Launch
• 17.2% of the Recurrent Visits
• 19,444 (Monthly) Unique...
Questions
• Why Mobile Apps have Gained the Prominence in
Customer Service Space?
• How Customers Perceive Companies with ...
Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
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HCL's Mortgage Mobile Application Help a Leading German Financial Services Firm Enhance its Customer Experience

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Enhancing Customer Experience through Mortgage App which was a one-stop-shop solutions with intuitive features like calculating maximum eligible mortgage & EMI, checking the interest rates and neighborhood details based on postal code.

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HCL's Mortgage Mobile Application Help a Leading German Financial Services Firm Enhance its Customer Experience

  1. 1. App for Enhanced Customer Experience HCL’s Mobile App Solution for Mortgage Service Provider
  2. 2. The Customer Need To Reach a Larger User Base With an Intuitive Smart Phone Application Enhance Customer Experience Streamline Service Requests from Mobile Savvy Customers
  3. 3. The HCL Solution • Calculate Maximum Eligible Mortgage & EMI • Check The Interest Rates • Calculate Maximum Value Of Home Loan • Various Service Requests From Customer
  4. 4. • Recorded 10,000+ Downloads Within the First Week of the Launch • 17.2% of the Recurrent Visits • 19,444 (Monthly) Unique Visits 26,327 Times in Four Months • 233 Emails Sent from the App with Calculation Results • ‘Women‘ App Awarded 7th in the Jury Prize and 3rd Place in Public Voting Out of 156 • Innovative Concepts Submitted from The Financial Sector at The Innovation Awards The Benefits 15 50% $
  5. 5. Questions • Why Mobile Apps have Gained the Prominence in Customer Service Space? • How Customers Perceive Companies with App Based Services? • Why Apps are Necessary for Keeping Customers Engaged and Empowered? • What Functionalities Can an App offer? Click here to download the Document
  6. 6. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
  7. 7. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6

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