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Telecom                                                                       Collections          M                    eg...
HCL   offerings HCL offers end-to-end collection services that help organizations from an early stage deduction to actual ...
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HCLT Brochure: Telecom Services - Making your money work for you

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http://www.hcltech.com/business-services/overview~ More on Business Services

Tackling delinquency management through proactive and superior measures is a part of every revenue / marketing strategy today. The key to this issue is to be able to forecast bad debts through the various stages of a financial transaction and overcome them with the right combination of people and process.

Download our Telecom Services Brochure to understand on how HCL's Telecom Solutions can help you keep up with debt trends and reduce delinquency to increase the bottom line for telecom companie

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HCLT Brochure: Telecom Services - Making your money work for you

  1. 1. Telecom Collections M ega trends and multidimensional changes industry, companies need to have more proactive like analog to digital technology, wired to strategies to handle every step of financial wireless, narrowband to broadband, interactions. The telecommunications industry communication to information are transforming the loses in excess of USD 10 Billion annually because of Telecom industry. This radical phenomenon is re- bad debt. Customers that are delinquent on their shaping the telecommunications industrys future and bills create a drain on revenue and also pose a risk to the implications of these changes are impacting the the company overall. telecom companies globally. To keep up with the To meet this competitive reality and the rising changing trends, Telecom companies are evolving into challenges, Telecom operators world over have begun full-service communication providers delivering high- adopting Business Process Outsourcing to maximize speed connectivity and hordes of value-added services. their profits and winning best returns on the In the face of the continuing challenge of delivering investments made, besides better branding in the a solid bottom line in todays telecommunications industry. HCL expertise People Experience Trained & experienced associates deployed in various collections – Late Stage Collection Services Early/ – Third Party Collection Services First/ Residential/ Commercial Customer – Collection Services Process 5+ Telecom Collections process - Early/ Late Stage, Billing Business benefits Reduced Daily Sales Outstandings – First Company in India and Third Company in Increased Cash Flow –TELECOM the World to secure COPC – Payment Dispute Resolution Faster Certification for Reduce Working Capital Borrowings – Collections Process Increased Operating Margin – Reduced End-Customer Complaints –
  2. 2. HCL offerings HCL offers end-to-end collection services that help organizations from an early stage deduction to actual collections to dispute resolutions. Service 4 Dispute 4 4 Investigation General Notices Direct Debit Setup Resolutions Management 4 4 Billng Services Account Management & Reconciliation 4 Services Cash Application Services 44 Skip Tracing NSF Check Processing 4 Overdue/ Return Check Processing Processing Collections Collection 4 Late Stage4 Early Stage 4Rule Based Reminders Buckets Commercial Collection First/ Third Party Collections HCL advantage – Telecom vertical is perfectly positioned with assets that cut across all the various telecom structures - from wireless, wireline to equipments or HCLs ISVs. Our end- to- end, integrated offerings include turnkey implementations, System integration and concept to field implementation - to services like Remote Infrastructure Management and Business Process Outsourcing across all elements of Communications Eco System i.e. Telcos, ISVs & OEMs – strong partnerships with processor companies, EMS vendors and some players in OS space help us in our unique time-to-market proposition. HCL’s Today HCL takes pride in its 50+success stories in networking solution, service provider and equipment manufacturing space – working with some of the most successful companies in the communications sector – telecom covers the depth and breadth of this domain with its integrated offerings from a triad of software services, business processes and HCLs infrastructure management – has been significantly involved in Call control and signaling, wherein SIP PBX, Audio Video Conferencing Applications and Products have been HCL comprehensively developed and tested. In the Convergence Space, HCL has an exhaustive experience in Enterprise and Carrier grade VoIP solutions. HCL has strong presence in the mobile applications arena that include Mobile Multimedia, Mobile Gaming, Audio Video Codecs etc., – service areas are : The Network & Systems Service/Product Development Customer Care Management Processes Maintenance Processes Processes Network Planning & Development – Service Planning Development – Sales – Network Provisioning – Service Configuration – – Handling Order Network Inventory Management – Service Problem Resolution – Problem Handling – Network Recovery – Service Quality Management – – and SLA Management QoS Network Data Management – – Discounting Rating Invoicing Receivable –HCL Technologies is a billion dollar leading global IT services company, working withclients in the areas that impact and redefine the core of their businesses. Since its Want to learn more on HCLsinception into the global landscape after its IPO in 1999, HCL focuses on transformational Collection Servicesoutsourcing, underlined by innovation and value creation, and offers integrated portfolioof services including software-led IT solutions, remote infrastructure management, Contactengineering and R&D services and BPO. HCL leverages its extensive global offshore telecom.bpo@hcl.cominfrastructure and network of offices across the globe to provide holistic, multi-servicedelivery in key industry verticals including Financial Services, Manufacturing, Consumer www.hclbpo.comServices, Public Services and Healthcare. HCL takes pride in its philosophy of EmployeeFirst which empowers our transformers to create a real value for the customers. www.hcl.com

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