Business Process Transformation through Digitalization

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A digital business process transformation which led to a global supply chain and logistics provider with a reduced customer on boarding time, improved single global system with unified processes, data and measurement metrics. The focus was on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction. The solution addressed decommissioning of 100% legacy systems, and has led to effective transformation by extending the maintenance and support. The solution created a reborn Digital enterprise with a new real-time Freight forwarding processes enabling interaction using a single app instance, achieved through API enabled architecture transformation.

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Business Process Transformation through Digitalization

  1. 1. BUSINESS PROCESS TRANSFORMATION THROUGH DIGITALIZATION Copyright © 2014 HCL Technologies Limited | www.hcltech.com Increasing the digital footprint through automation for a logistics & Global supply chain management solutions company.
  2. 2. BUSINESS CHALLENGES AND OBJECTIVES Migrating from 8 different apps to a modern global single app instance. A $100M transformation program for Global consolidation of Freight forwarding processes The focus is on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  3. 3. CREATED A DIGITAL PROCESSES FOR THE FREIGHT FORWARDING THROUGH API ENABLED ARCHITECTURE TRANSFORMATION Single App Instance • Solution comprising of combining multitude of business processes & combination of multitude of business event triggers - towards a simplified business process accessible as single app instance Capex To Opex Model • App landscape migration to flexible Private Cloud to provide a highly scalable infrastructure that accommodates current needs and possible future growth based on OpEX model – creating extreme cost efficiencies in operating app landscape Virtualized Infra • Single instance global deployment on fully virtualized infra, with near real time data replication. Transformed data landscape to a single instance of global deployment with seamless and near real-time data mirroring & replication Customer Experience • Transformed user experience for both internal and external consumption of applications / functionality with responsive, consistent, platform agnostic web and mobile user interactions & experience Platform based development approach 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  4. 4. FASTER DEPLOYMENT OF PROGRAM WITH REDUCED CUSTOMER ONBOARDING TIME AND A SINGLE SYSTEM WITH UNIFIED PROCESS, DATA AND MEANSUREMENT METRICS WAS CREATED 60% reduction in customer on-boarding time 30% faster deployment of transformation program 25% more effective transformation by extending maintenance and support engagement Single global system with unified processes, data and measurement metrics 100% legacy systems decommissioning CLICK HERE TO KNOW MORE 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com

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