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BE-ing@Work
Wearables and Presence of Mind
in the Workplace
Heidi Forbes Öste, PhD
info(at)forbesoste.com
@forbesoste
The Contemporary Workplace
Contemporary
Workplace
Technology:
Ubiquitous and
Social
Balance: work-
life-wellbeing
Consciou...
In Context Workplace Wellbeing
Workplace
Wellbeing
Disruptive
technologies
in the
Workplace
Workplace
Performance
Employee...
Purpose
Human Resources People Department
Hiring, Firing, Recruiting, Retaining
Benefits, Legal Engagement, Wellbeing
Brin...
Design & Behavior
DESIGNDesign
Thinking
Wearable
Technologies
Devices in
Lifestyle
Devices at
Work
The Research
©2016 Heid...
Design & Behavior
DESIGNDesign
Thinking
Wearable
Technologies
Devices in
Lifestyle
Devices at
Work
The Research
©2016 Heid...
Presenteeism: extended definition
Health-related
Disengagement
Conscious
©2016 Heidi Forbes Öste, PhD
@forbesoste
7
The Study
©2016 Heidi Forbes Öste, PhD
@forbesoste
8
The Participants
©2016 Heidi Forbes Öste, PhD
@forbesoste
9
Body & Mind
Targeting Presence-inhibiting
Neurotransmitters
©2016 Heidi Forbes Öste, PhD
@forbesoste
Cortisol
Dopamine
End...
Devices
©2016 Heidi Forbes Öste, PhD
@forbesoste
11
Results – Presence (Self)
©2016 Heidi Forbes Öste, PhD
@forbesoste
12
When wearables are used in
the context of mindfulnes...
Results – Presence (Other)
©2016 Heidi Forbes Öste, PhD
@forbesoste
13
It made me more focused on
what other people were
s...
Results- Design
©2016 Heidi Forbes Öste, PhD
@forbesoste
14
Several issues got in the way:
my travel, and annoyance
trying...
Results - Life
©2016 Heidi Forbes Öste, PhD
@forbesoste
15
Unfortunately the device being so
small got easily misplaced an...
Findings
©2016 Heidi Forbes Öste, PhD
@forbesoste
UX Design
impact
• Expectations
• Back to
baseline in 7
weeks
Presence i...
©2016 Heidi Forbes Öste, PhD
@forbesoste
17
Changing Perspectives & Priorities
What is Next?
©2016 Heidi Forbes Öste, PhD
@forbesoste
18
©ErikJohansson
BE-ing@Work Research
©2016 Heidi Forbes Öste, PhD
@forbesoste info(at)forbesoste.com
Best Practice case studies
Managing p...
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Forbes Öste: Wearables and Presence of Mind in the Contemporary Workplace Research Findings

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Sharing the findings of dissertation research on wellness wearables as intervention for presenteeism in the workplace. BE-ing@Workshop explores innovations that improve the ability to bring ones best self to work. Findings related to Design, UX, Chronic illness and wellbeing in the workplace. expanding presenteeism definition, performance.

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Forbes Öste: Wearables and Presence of Mind in the Contemporary Workplace Research Findings

  1. 1. BE-ing@Work Wearables and Presence of Mind in the Workplace Heidi Forbes Öste, PhD info(at)forbesoste.com @forbesoste
  2. 2. The Contemporary Workplace Contemporary Workplace Technology: Ubiquitous and Social Balance: work- life-wellbeing Consciousness: in business Relationship economy Presenteeism ©2016 Heidi Forbes Öste, PhD @forbesoste 2
  3. 3. In Context Workplace Wellbeing Workplace Wellbeing Disruptive technologies in the Workplace Workplace Performance Employee Engagement Digital Health Wearables in the Workplace Design for Behavior Change Leadership and Organization Change ©2016 Heidi Forbes Öste, PhD @forbesoste 3
  4. 4. Purpose Human Resources People Department Hiring, Firing, Recruiting, Retaining Benefits, Legal Engagement, Wellbeing Bring your BEST self to work KNOW your best self ©2016 Heidi Forbes Öste, PhD @forbesoste Change in expectations, conditions, requirements and roles 4
  5. 5. Design & Behavior DESIGNDesign Thinking Wearable Technologies Devices in Lifestyle Devices at Work The Research ©2016 Heidi Forbes Öste, PhD @forbesoste 5
  6. 6. Design & Behavior DESIGNDesign Thinking Wearable Technologies Devices in Lifestyle Devices at Work The Research ©2016 Heidi Forbes Öste, PhD @forbesoste 6
  7. 7. Presenteeism: extended definition Health-related Disengagement Conscious ©2016 Heidi Forbes Öste, PhD @forbesoste 7
  8. 8. The Study ©2016 Heidi Forbes Öste, PhD @forbesoste 8
  9. 9. The Participants ©2016 Heidi Forbes Öste, PhD @forbesoste 9
  10. 10. Body & Mind Targeting Presence-inhibiting Neurotransmitters ©2016 Heidi Forbes Öste, PhD @forbesoste Cortisol Dopamine Endorphin Oxytocin Serotonin 10
  11. 11. Devices ©2016 Heidi Forbes Öste, PhD @forbesoste 11
  12. 12. Results – Presence (Self) ©2016 Heidi Forbes Öste, PhD @forbesoste 12 When wearables are used in the context of mindfulness, the framing changed my experience completely. The largest benefits for me came from relating the device to Mindfulness, not from the functionality of the device itself. Being alert of slouching and then correcting it, helped me maintain my posture most of the working day. I did feel that this allowed me to be more focused in doing the task at hand. I have been getting more sleep and more exercise. I think I may have become more focused during the experimental period, although it's hard to know if that was related to wearing the device GenX Onsite & Remote Fitness/sleep GenX Onsite Posture Millennial Onsite & Remote Fitness/sleep I found myself attempting to be more conscious of living "in the moment" and focusing on whatever task I was performing at any given time. I wasn't always successful, but it was definitely a concerted effort (which, to me, is a start).. I became aware of my inability to accurately judge my daily energy expenditure or caloric intake without technological intervention. I gained greater self awareness and control over my diet and exercise. Baby Boomer Onsite & Remote Fitness/sleep I found the device to be more of a novelty than something that created awareness. Initially I experimented with different goals (essentially correlating to the amount of activity I wanted to have each day). I became a bit competitive with myself and more conscious of what I was doing. I wanted to get more steps so I moved more. I wanted to sleep better so I tried to focus on clearing the decks and finishing things. GenX Remote Fitness/sleep GenX Remote Mood Baby Boomer Remote Fitness/sleep
  13. 13. Results – Presence (Other) ©2016 Heidi Forbes Öste, PhD @forbesoste 13 It made me more focused on what other people were saying. I still had moments where my attention drifted but it helped me refocus. Although it's hard to know if it is related to wearing the device, I seem to have gotten better at detecting stress in my partner and defusing it before it leads to conflict. Early Baby Boomer Remote Fitness/sleep Millennial Onsite Fitness/sleep GenX Onsite & remote multi My spouse began wearing her Fitbit to count her steps. As a family (spouse and 3-year-old daughter) we went on more frequent walks. Also, my daughter is enamored of the device and began talking about how many steps she had taken (she does not have a step counter). Also, she wanted to check her heart beat on most nights so all three of us would do so using the heart rate monitor on the device. It was used with my husband, however, and the simple act of trying it together had a positive impact on our togetherness. They were shared moments, though probably not what was intended by the manufacturer.GenX Remote Mood I noticed that I paid more attention to others when they were talking. I didn't text during meetings and stopped what I was doing if I was working to talk to other people. GenX Onsite & Remote Pain I have no clue if I was received differently but do feel I was was more focused in my work and one on one meetings. GenX Remote Fitness/sleep
  14. 14. Results- Design ©2016 Heidi Forbes Öste, PhD @forbesoste 14 Several issues got in the way: my travel, and annoyance trying to get it to work. It did not work well when paired with 2 phones (mine and my wife’s) and I had to continually re-pair it to work, then re-login again, etc, etc. GenX Onsite & Remote Fitness/sleep GenX Remote Focus GenX Onsite Posture I felt special to be wearing my red up 24 and was aware of my feelings of superiority relative to non-initiates. I perceived myself to have augmented personal aura in most one-on-one interactions, and projected thoughts of respect and even envy onto casual passers-by - while at the same time being aware of the absurdity of these projections. Baby Boomer Onsite & Remote Fitness/sleep I tried to wear as most as I can. Continuing to do so is difficult. I generally do not wear wristwatch, and it was thick to wear on wrist so I tried hooking it up in shorts. It worked most of the time. But it did not looked much cool to wear …If the phone is doing the same thing why do I need to carry another device for redundancy. Also wearing the watch I could not sleep and could not go to pool so it did not add value to my daily routine Unfortunately the device being so small got easily misplaced and I haven't been able to locate it. I honestly quite surprised at the accuracy the device had in detecting a slouching posture. I am seriously considering purchasing the device. Just afraid of losing it though. I seemed to focus more on trying to "get a good score", which then led to some stress when I wasn't "doing that well at it". Of course, in mindfulness, there shouldn't be a judgmental component. I had a pretty good stretch going of syncing and looking at how I did vs. my goal each day until I spent a day climbing and skiing in the backcountry…when I synchronized the device, it showed I had not even reached my daily goal. This called other previous data into question for me, and I lost some of my interest in the device. Significantly more aware of my posture. Constantly keeping reminding myself and correcting my posture, even now, two months after actually losing the device. Millennial Onsite Fitness Baby Boomer Remote Posture I work with low-income populations. The band was a visible signifier of class status and as such held unintended agency.
  15. 15. Results - Life ©2016 Heidi Forbes Öste, PhD @forbesoste 15 Unfortunately the device being so small got easily misplaced and I haven't been able to locate it. I honestly quite surprised at the accuracy the device had in detecting a slouching posture. I am seriously considering purchasing the device. Just afraid of losing it though. Baby Boomer Onsite& Remote Fitness GenX Onsite & Remote Fitness/sleep GenX Onsite Posture GenX Remote Focus GenX Remote Mood Baby Boomer Onsite & Remote Fitness/sleep Right during this study, a great Nepal Earthquake happened. And I was very busy with the volunteer work for rescue, relief and long- term construction. I may have been distracted more than my normal life and might have affected the result I like the idea of the quantified-self and having stats about my body... but it requires too much work. I believe just knowing I was doing the study made me present, (or try to be), but it was unrelated to the specific device I was trying. This was actually very positive as I was going through a work transition during this time, as well as taking a college level psychology course that was paper heavy. That I was able to concentrate on all things and not lose my mind was very telling. I imagined with unknown agents of big data culling the minutae of my days for gain in power and commerce; Sex, toilet, mindless hours on Facebook, conversations with my children, walking the dog ... all shared but with whom or what or why I have only conjecture and fear. I seemed to focus more on trying to "get a good score", which then led to some stress when I wasn't "doing that well at it". Of course, in mindfulness, there shouldn't be a judgmental component.
  16. 16. Findings ©2016 Heidi Forbes Öste, PhD @forbesoste UX Design impact • Expectations • Back to baseline in 7 weeks Presence is subjective When?, not what if? REAL WORKPLACE, real people 16
  17. 17. ©2016 Heidi Forbes Öste, PhD @forbesoste 17 Changing Perspectives & Priorities
  18. 18. What is Next? ©2016 Heidi Forbes Öste, PhD @forbesoste 18 ©ErikJohansson
  19. 19. BE-ing@Work Research ©2016 Heidi Forbes Öste, PhD @forbesoste info(at)forbesoste.com Best Practice case studies Managing presence w/Chronic Illness Remote Worker Wellbeing Study design & data collection Needs Assessment & Tool Development Tech enhanced Presence Collaboration Wellbeing & Engagement Advisory & Consulting 19

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