Chapter 3 attitudes & job satisfaction (2)

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Chapter 3 attitudes & job satisfaction (2)

  1. 1. Attitudes & Job SatisfactionAttitude:- An evaluative statements or judgments concerning objects, people, or events.
  2. 2. Components of Attitude• There are three components of the attitude1. Cognitive component– The opinion or belief segment of an attitude.2. Affective component– The emotional or feeling segment of an attitude.3. Behavioral component– an intention to behave in a certain way toward someone or something.
  3. 3. Relationship of three components • Cognitive = Evaluation • My supervisor gave a promotion to a coworker who deservedAttitude it less than me. My supervisor is unfair. • Affective = Feeling That is • I dislike my supervisor • Behavioral = ActionNegative • I am looking for other work; I have complained about my supervisor to anyone who would listen
  4. 4. Does behavior always follow from attitudes?It assumed that attitudes and behavior are causallyrelated that people do what they like : examples--a). People watch TV program which they like.b). Employees avoid assignments they find distasteful.• Cognitive Dissonance- Any incompatibility between two or more attitudes or between behavior and attitudes. Job of Bank/ tobacco company- whether make corrections or leave it
  5. 5. Moderating Variables• – what importance an individual gives to a specific attitude.• --its correspondence of behavior.• --its accessibility• --social pressure• --direct experience with attitude.
  6. 6. Major Job Attitudes• Job satisfaction• Job involvement• Organizational commitment• Perceived organizational Support• Employee Engagement
  7. 7. Major Job Attitudes• Organizational commitment-the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.DIMENSIONS:1. Affective commitment: An emotional attachment to an organization and a belief in its values.2. Continuance commitment: the perceived economic value of remaining with an organization compared with leaving it.3. Normative commitment: An obligation to remain with an organization for moral or ethical reasons.
  8. 8. Major Job Attitudes• Job Involvement: The degree to which a person identifieswith a job, actively participates in it, andconsiders performance important to self-worth.
  9. 9. Major Job Attitudes• Perceived Organizational Support: the degree to which employees believe anorganization values their contribution and caresabout their well-being.
  10. 10. Major Job Attitudes• Employee Engagement– An individual’s involvementwith, satisfaction with, and enthusiasm for thework he or she does.
  11. 11. Major Job Attitudes• Job Satisfaction: A positive feeling about one’s job resultingfrom an evaluation of its characteristics or anindividual’s emotional response to work orworkplace.Measurement of job Satisfaction: Two measures:• Global Rating– an individual’s response to the question, that is, how satisfied he is with job• Summation score of job facets.
  12. 12. Causes of job satisfaction• Work Itself• Pay• Promotion• Supervision• Coworker• Overall
  13. 13. Responses to Satisfaction and DissatisfactionThere are four responses which are explanatory thatsatisfied worker have not while dissatisfied workersexhibit them. They are:1. Exit- dissatisfaction expressed through behavior directed toward leaving the organization.2. Voice- dissatisfaction expressed through active and constructive attempts to improve conditions.3. Loyalty- dissatisfaction expressed by passively waiting for conditions to improve.4. Neglect- dissatisfaction expressed through allowing conditions to worsen.
  14. 14. Outcomes of job satisfaction1. J. S. and Performance +ve2. J. S. and OCB +ve3. J. S and customer satisfaction +ve4. J. S. and Absenteeism -ve5. J. S. and Turnover -ve6. J. S. and Workplace Deviance -ve

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