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Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
The Balancing Act
of Digital Privacy & 

Digital Services ...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Volunteer Scribe
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Why this topic…
Source: http://goo.gl/mX8zLA
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Librarian Ethics
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#3: “We protect each library
user's right to privacy and
c...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#6: “We do not advance
private interests at the
expense of...
Sources: http://goo.gl/T38tul & http://goo.gl/XHvuHX & http://goo.gl/3Bgik7 & http://goo.gl/tZuASM
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#1.What digital services
does your library utilize —
where...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#2. Do you use the same
password for every
online service?...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#3. How are your staff
computers secured?
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#4.Who has access to
your ILS & its database?
Where is tha...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Last Fall…
Sources: https://goo.gl/hgnOJr & http://t.co/iD...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#5. Do you ask
questions of your
vendors?
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Example Questions to Ask
1. How is our data secured on the...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
More Questions to Ask
1. Is there a formal process in plac...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
More Questions to Ask
5. Does the vendor use Google Analyt...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
#6. How secure is your library
network, online sites &
dat...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Action Plan
1. Review Contracts & Terms of Services
2. Ask...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Source: https://goo.gl/wGowjh
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Resources
• Slides — https://goo.gl/wPi3xt
• 1-pg Handout ...
Heather Braum &
Robin Hastings,
NEKLS Innovation Day
April 2016
Contact Us
• Robin — rhastings@nekls.org, @webgoddess
• He...
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The Balancing Act of Digital Privacy & 
Digital Services 
in Libraries

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A presentation delivered by Robin Hastings and Heather Braum at the 2016 NEKLS Innovation Day.

Published in: Education
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The Balancing Act of Digital Privacy & 
Digital Services 
in Libraries

  1. 1. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 The Balancing Act of Digital Privacy & 
 Digital Services 
 in Libraries Heather Braum, NExpress Coordinator, NEKLS Robin Hastings, Director of Technology, NEKLS
  2. 2. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Volunteer Scribe
  3. 3. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Why this topic… Source: http://goo.gl/mX8zLA
  4. 4. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Librarian Ethics
  5. 5. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #3: “We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.” ALA Code of Ethics: http://www.ala.org/advocacy/proethics/codeofethics/codeethics
  6. 6. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #6: “We do not advance private interests at the expense of library users, colleagues, or our employing institutions. ” ALA Code of Ethics: http://www.ala.org/advocacy/proethics/codeofethics/codeethics
  7. 7. Sources: http://goo.gl/T38tul & http://goo.gl/XHvuHX & http://goo.gl/3Bgik7 & http://goo.gl/tZuASM
  8. 8. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #1.What digital services does your library utilize — where patron info is used? Sources: https://goo.gl/JNNiVA
  9. 9. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #2. Do you use the same password for every online service? Sources: http://goo.gl/T932e1
  10. 10. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #3. How are your staff computers secured?
  11. 11. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #4.Who has access to your ILS & its database? Where is that data held?
  12. 12. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Last Fall… Sources: https://goo.gl/hgnOJr & http://t.co/iDFZEZhcnK
  13. 13. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #5. Do you ask questions of your vendors?
  14. 14. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Example Questions to Ask 1. How is our data secured on the server and during communications to other devices? 2. Is our data easily & quickly portable? 3. How often is our service monitored for security threats? 4. How is our data backed up? 5. Who has access to our data? 6. What are the browser & security recommendations for local computers using your service? Sources: Based from Hastings, R. (2014). Making the most of the cloud: How to choose and implement the best services for your library, 76. & http://goo.gl/QwIc52 & https://goo.gl/M1q5q3
  15. 15. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 More Questions to Ask 1. Is there a formal process in place to report data breaches if/when they occur? 2. If patron data is stored by the vendor, is it encrypted? 3. Does the vendor purge patron search history records on a regular basis? 4. Can the average patron read and fully understand the vendor’s terms of use policy? Source: Measuring LibraryVendor Cyber Security: Seven Easy Questions Every Librarian Can Ask, Code4Lib Journal,April 2016, http://journal.code4lib.org/articles/11413
  16. 16. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 More Questions to Ask 5. Does the vendor use Google Analytics or other tracking software to monitor users? 6. Does the vendor’s website enforce secure connections only? (HTTPS or better?) 7. Does the vendor’s website participate in ad networks? Source: Measuring LibraryVendor Cyber Security: Seven Easy Questions Every Librarian Can Ask, Code4Lib Journal,April 2016, http://journal.code4lib.org/articles/11413
  17. 17. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 #6. How secure is your library network, online sites & data pathways? Sources: http://cheezburger.com/8762972160 & https://goo.gl/9xsYzP
  18. 18. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Action Plan 1. Review Contracts & Terms of Services 2. Ask questions of vendors like the ones discussed today 3. What information are you trading for digital services and is the tradeoff worth it? 4. Privacy Audit and Privacy Policy review
  19. 19. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Source: https://goo.gl/wGowjh
  20. 20. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Resources • Slides — https://goo.gl/wPi3xt • 1-pg Handout — https://goo.gl/sWG6Mf • Handout from PLA conference: https://goo.gl/mKy3z1 • ALA Code of Ethics — http://goo.gl/uI5jrx • ALA’s Resources on Privacy — http://goo.gl/1RUdy • Google Doc of More Resources — https://goo.gl/PnWrKB
  21. 21. Heather Braum & Robin Hastings, NEKLS Innovation Day April 2016 Contact Us • Robin — rhastings@nekls.org, @webgoddess • Heather — hbraum@nekls.org, @hbraum Sources: http://goo.gl/sIyE3 & http://goo.gl/wKRcyU & http://goo.gl/yhXcnn

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