Smart Analytics For The Utility Sector


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Smart Analytics For The Utility Sector

  1. 1. Smart Analytics for Utlities the way we see it Smart Analytics for the Utility Sector Cover-Intro; Helvetica 75 bold; 13/19pt; Content can continue for 3 lines; arsimonia agricolae negle incredibiliter neglegenter miscere arsimonia. in collaboration with Insert partner logo
  2. 2. The need for a paradigm shift At work cannot answer some pretty basic While preparing for a weekly staff questions?” meeting, the CEO of a large electric utility highlighted three key issues to It’s an all too frequent scenario. be covered: Utilities today are struggling to react n A Private Equity firm that was to this “explosion of data” which is a interested in taking the utility consequence of the “Smart Revolution”. private had for weeks been asking A mature infrastructure burdened for performance information; with an ever increasing demand and n The Public Utility Commission technology advances has resulted in (PUC) was threatening a seven digit exponential increases in data volumes. fine for non-compliance in the This is compounded as utilities service order performance reporting; continue to make the grid smarter, n Calls from customers in the Smart installing an average of four devices Meter rollout pilot were pouring in, for every meter monitored and this claiming 2X to 5X increases in their critical data must be collected, monthly bills. processed and stored. As the CEO glanced around the room In the 1980’s and 1990’s, at the staff, of an average tenure with telecommunications companies were the company over 25 years, he was faced with similar challenges. As new amazed that this collection of industry technology was introduced, experts couldn’t solve some basic companies were inundated with new blocking and tackling problems. “We sources of data and had little just spent three years and US$50 experience of how to deal with it. million installing a new ERP. We have They struggled to store and to launched a Smart Meter Pilot and plan process it (processing was a must to spend an additional US$500 million for billing!) but largely rolling it out to the entire customer ignored proactively base. We have implemented a new managing it 50TB, state-of-the-art Storage Area Network (SAN) to store all of this data. And you are telling me we The need for a paradigm shift
  3. 3. and seldom thought to analyze it for Is your organization prepared The future of utilities business benefit. And yet today, the for the future? Initiatives such as Automated Meter telecommunications industry is one of Here are some questions to consider Infrastructure (AMI) and Smart Grid the most “analytically savvy” in the as you think about the state of your are sometimes likened to bringing the business world. Call detail (their organization’s readiness to cope with utility industry into the Internet age. equivalent of utility Smart Meter or emerging needs: Enabling direct communication with Smart Grid data) is a rich data set that n Have you been able to utilize your metering devices opens up a realm of is mined extensively by their marketing data repository to provide strategic possibilities for understanding usage departments with astounding results. insights to different functional units, patterns that were not even registered, while containing costs? Or are you let alone analyzed and leveraged with Utilities today must take prompt action simply storing the data? conventional manual meter reading. to secure capabilities to interpret n Do you have a strategy in place for consumer usage patterns and develop managing and organizing the data The ability to measure and analyze competencies to forecast demand and to facilitate analysis and enable data about electricity distribution and plan generation. At the same time they business decisions? consumption on a more granular basis are faced with one of the biggest n Do you have access to cross- – in time and in detail - can unlock technology and data management functional data from operations, significant value: challenges the world has ever seen. If outage, customer and metering in n Unbilled consumption identified by the industry treats the daunting task of one place as the basis for e-analysis? following the ‘meter-to-cash’ trail storing all this data as just another cost n Is your operational and customer can generate incremental revenue. of doing business, the storage vendors data organized on legacy models or n Detection of theft and fraud in the will be very happy and the utility is it spread over disparate systems grid can reveal lost revenue. customer will suffer. However, if or technologies? n Proactive maintenance of expensive utilities view the explosion of data as n Are you able to interpret and transformers and other such heavy an opportunity to leverage information forecast the needs, preferences, and equipment in the grid can save for competitive advantage and dynamics of your diverse customer millions of dollars by postponing generate additional revenue, they base to create a segmented, replacement to the future. will better control the vital targeting approach for rate plans data elements of their and energy efficiency programs? In order to realize such value from the business. data, it needs to be structured in a logical manner which represents the business model. This strategic view is essential to ensuring that the data is available to answer questions posed by managers, executives and regulators, not merely stored for posterity. Demand Response programs have been cited as a key business tool for utilities to leverage this data from ‘smart’ devices. Currently, such programs are already in use at Commercial and Industrial (C&I) organizations where they represent a large opportunity for load reduction during times of peak demand.
  4. 4. Smart Analytics for Utlities the way we see it Using interval meters, utilities have had with the media attention given to visibility into C&I customers’ current ‘smart’ infrastructure upgrades. consumption patterns. It is imperative for utilities to take the With the installation of smart meters long view and build a robust and at domestic residences, utility competitive capability to manage their companies will need to implement information and support their future similar demand response programs, business operations in an efficient and but on a much larger scale, entailing sustainable manner. much more automation. The advantages to be gained include: Business drivers for Smart n Analyzing individual customer Analytics usage behavior and aggregated Demand Response – To realize one of trends during a Demand Response the key benefits of implementing ‘smart’ event; and technologies, utility companies need to n Analyzing individual customer design and implement Demand usage behaviour and aggregated Response programs that enable trends during a Demand Response customers to contribute to energy load event; and reduction during times of peak demand. n Educating residents about incentives available to limit usage during Revenue Management – As requests periods of peak demand. for rate increases become more challenging, companies need to By working with customers enrolled in demonstrate that business operations Example usage scenarios for Smart the Demand Response program to are functioning optimally. Ensuring all Analytics: lower the demand on the grid during meters are accounted for and billed peak periods, utility companies can accurately is essential to maximizing n Calculation and verification of demand service all customers effectively. They revenue recovery. Utilities are finding response at a customer level n Identification of fraud/theft of power can also avoid the costly alternatives of proactive process monitoring to be the via bottom-up consumption analysis building ‘peaking’ power generation key to quickly identifying unbilled n Meter-to-Cash Analysis capabilities or buying additional power and under-billed meters. n Customer Usage Pattern Analysis from the spot market. n Service reliability and performance Fraud & Loss Prevention – Utilities reporting to regulatory bodies In preparation for these and other need near real time information about n Transformer overload detection and future challenges, it is time for utilities loads to detect system energy losses circuit analysis to adopt a customer centric view of through fraud or theft. Such n Extension of the life of assets via their world and organize their capabilities can realize significant predictive and pro-active maintenance information accordingly, to support the financial benefits. n Load profile characterization and needs of their increasingly vocal and definition for segmented customers – social stakeholders – the citizens. Energy Efficiency – Utilities need to residential and commercial Online social networks and create, pilot, monitor and run programs n Calculation, verification and audit of e-commerce, with industry leaders like to educate consumers in their service assured load relief performance by Google, Facebook, eBay and Yahoo, areas about energy efficiency and load aggregators have set high standards for customer conservation. These activities will need n Capacity Offset Forecasting for load service and user experience. Today’s to be supported with timely analysis reduction programs (like demand consumers expect their utilities to and data-driven insights. response and interruptible load control evolve to the same levels, especially programs). The need for a paradigm shift 3
  5. 5. Compliance – Regulatory Potential impact* requirements drive the need for consistent, complete and accurate Revenue Management: reports on operational KPIs. Non- Improvements of 2% - 4% of annual compliance could result in companies revenues incurring penalties. Collections Management: Improvements of 3% - 5% of annual Asset Maintenance and Accounts Receivable Management – The ability to identify Customer Management: potential problems in grid and power Cost improvements of 4% - 8% per supply equipment can extend the life campaign of expensive assets and avoid Demand response: Reduction in peak load by 5% unplanned service interruptions. Energy conservation: Reduction in technical losses by 15% Customer Care and Management – Energy conservation: Utilities are now expected to provide Reduction of non-technical losses customers with web-based interactive by 50% capabilities to view and manage all Outage Management: aspects of their relationships well First call resolution Improved by 50% beyond the basic enrolment, billing, payment, and historical usage * Based on Capgemini experience information. Utilities need to develop tailored pricing plans and provide incentives for customers to use energy efficiently. Forecasting and Load Management – Accurate forecasting is essential to timely and economical demand and supply management. Utilities need to leverage data on consumption, weather and supply constraints to effectively manage their wholesale operations – and minimize the need for expensive spot market purchases of power. 4
  6. 6. Smart Analytics for Utlities the way we see it How can Smart Analytics help Interactive Dashboards your business? Smart Analytics offers utilities multi- MANAGE SUPPORT dimensional support across functional Account Overview Bill & Payments My Energy Usage My Carbon Footprint My Devices My Profile areas and provides an integrated My Carbon Footprint platform for the deployment of business intelligence. It pushes How does my home use energy? Electricity Costs 04/16/2009 to 05/15/2009 Hot water $13 “actionable intelligence” to all levels of Other $11 the organization. Lighting $10 Food Storage $9 Heating $2 Cooking $1 Key benefits of Smart Analytics Analyze My Appliances capabilities include: How does my home compare? $58 Avg. Home n Improved interfaces and decision Electricity Costs 04/16/2009 to 05/15/2009 Uses Uses Least Most support in the form of interactive Energy Energy $46 dashboards, reports and ad hoc My Home query tools to analyze data from How does my usage compare? $320 $350 different business areas in a single Usage Comparison Electric Use (KW/h) reporting solution thus providing May 2008 May 2009 cross-functional business insights not previously available. n Improved ability to analyze and understand customers’ energy use Meter to Cash Decomposition Analysis patterns, via segmentation n Ability to educate customers on the Current Period Units Scope Filters Total Meters Installed financial and environmental impacts Periods 150,000 150,000 Dollars (USD) of their energy usage via interactive Feb’10 tools and portals. Utility Type Route Cycle Assignment Meters Assigned to Route Cycle 147,450 147,450 Not Assigned to Route Cycle 2,550 Electric n Robust and scalable data model Region solutions for utilities (uLDM) All Roads Collected Roads Not Collected Roads – AMI Not Responsive 2,825 7,083 developed by Teradata that ensure North Meter Roads 137,542 South data accessibility, enable reuse East Meters Invoiced Invoices pending validation Meters not invoiced comprehensive documentation West Invoices 130,354 14,211 2,885 resulting in time and cost savings. Premise Type n Monitoring and analysis solutions Residential Actual reads Estimated reads Zero Consumption Roads 121,468 3,002 5,884 C&I like Demand Response Management, Time of Use (ToU) Previous period Roads - Invoiced In Current Period Meters Invoiced billing, Predictive Asset Invoices 15,287 Maintenance. n Exploratory analyses of rate case Actual roads Estimated roads Zero Consumption Roads 13,121 1,208 958 studies, and energy efficiency programs. Total Invoiced Amount for the Period $15,360,915 $1,801,420 $17,162,335 Current Peroid Past Peroid The need for a paradigm shift 5
  7. 7. The Partnership Model Strategic partnership enhances the speed of delivery for analytical PARTY solutions and helps create operational efficiencies while reducing risks. EVENT FINANCE Partnering provides the toolsets to deliver solutions tailored to our clients’ varying requirements and disparate systems. INFRASTRUCTURE MASTER OFFERING Our partner Teradata is a global leader in enterprise data warehousing and analytic technologies, providing affordable, powerful, and easy-to- FINANCIAL MANAGEMENT PROMOTION deploy solutions for organizations of all sizes. Key partnership solutions include: Here are some questions to consider as you think about the state of your About Teradata Providing data warehousing for organization’s readiness to cope with Teradata is the world’s largest companies of all sizes, needs, and emerging needs: company solely focused on raising budgets, Teradata gives companies a n An analytical platform from intelligence through data smarter, more competitive enterprise. Teradata enabling utility companies warehousing, data warehouse Visit to evaluate usage information from appliances, consulting services and Smart Meter technology alongside enterprise analytics, with affordable, their Customer, Operational and powerful, and easy-to-deploy Financial information in order to solutions. Teradata addresses a range gain new business insights. of needs from data mart appliances to n Linear scalability that allows even the active enterprise data warehousing largest of data sets to be analyzed. strategies, consulting services, and n Historical information analysis using applications tailored to specific issues Teradata’s ability to store data in a variety of industries. Teradata automatically and economically by Active Enterprise Intelligence how often it is accessed (i.e. hot/ solutions give actionable insight for warm/cold data). smarter, faster decisions, adding value n Utility Logical Data Models (uLDM and real opportunity across countless from Teradata) that provide a dimensions. robust and flexible map demonstrating how data attributes are related across the enterprise. and facilitating enterprise business intelligence platforms. n Centralization of data for analysis and reporting. 6
  8. 8. Smart Analytics for Utlities the way we see it Capgemini and Business Information Management About Capgemini intelligence available at the point of Capgemini, one of the world’s foremost need, providing you with the agility and providers of consulting, technology responsiveness demanded in today’s and outsourcing services, enables its marketplace. clients to transform and perform Our in-depth knowledge of the through technologies. Capgemini industry, and thought leadership from provides its clients with insights and subject matter specialists have further capabilities that boost their freedom to acted as an accelerator to help us devise achieve superior results through a innovative, robust, and scalable service unique way of working, the solutions. Some of the readily adaptable Collaborative Business ExperienceTM. deliverables include: n Conceptual, logical and physical Business Information data models for organizing Mangement (BIM) information at an enterprise level. Capgemini has a focus on Business n Ready-to-use and customizable Information Management (BIM) with dashboard templates, packaged over 5,000 BIM practitioners worldwide. metrics, and mock-ups for client BIM presents a comprehensive approach referencing. to delivering actionable insight from n Data and metadata management your corporate data assets. Providing solutions. technology expertise and service n Database scripts scalable to clients’ excellence at every stage across the data and application framework. information lifecycle, BIM is an end-to- These are key enablers to accelerate end engagement model that ensures the realization of value from the data information availability is mapped captured from the Smart Grid. intimately to operational demand. From devising a practical information strategy solutions/challenges/business- to implementing a range of best-of-breed information-management/ technologies selected to meet your overview unique requirements, the information infrastructure is optimized. As a result, tactical and strategic decision making is directly supported by accurate, timely
  9. 9. The Partnership Model Contacts: Norway: Ronny Seehuus Australia: ( Radhe Bolisetty ( Portugal: Miguel Mancellos China: ( Xu Jun ( Spain: Jesus Manuel Garran Pedraza Czech Republic: ( Jan Kardlec ( Sweden: Charlotte Spira Denmark: ( Jens Serj ( United Kingdom: Rob Toguri Finland: ( Christian Backman ( United States: Jeff Deyerle France: ( Christian Becht ( Financial Services: Marc Zimmerman Germany: ( ) Kai-Oliver Schaefer (kai-oliver.schaefer@capgemini-sdm. com) India: Venkatakrishnan Iyer ( India Local Market: Ranjan Tayal ( Italy: Livio Palomba ( Netherlands: Kees Birkhoff ( 8
  10. 10. About Capgemini ® Capgemini, one of the Rightshore®, which aims to get the right world’s foremost providers balance of the best talent from multiple of consulting, technology and locations, working as one team to create outsourcing services, enables its clients and deliver the optimum solution for to transform and perform through clients. Present in more than 30 technologies. Capgemini provides its countries, Capgemini reported 2009 clients with insights and capabilities global revenues of EUR 8.4 billion and that boost their freedom to achieve employs 90,000 people worldwide. superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its More information is available at global delivery model called Rightshore® is a registered trademark belonging to Capgemini. The information contained in this document is proprietary. Copyright © 2010 Capgemini. All rights reserved.
  11. 11. North America Contacts Business Information Management Utilities Sector Lead Scott F. Barnes phone: (770) 331-6597 email: Smart Energy Services Head of Sales Andrew J. Roehr phone: (512) 656-4341 email: