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Student digital experience tracker experts

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Slides from Jisc Student Experience Experts' meeting June 2016 introducing data from the Jisc Digital Student Experience Tracker pilot and findings about the Tracker process

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Student digital experience tracker experts

  1. 1. Digital student experience Tracker: an update from Jisc Helen Beetham on behalf of Jisc
  2. 2. 22/0 Student digital experience tracker pilot results 2016 Background 22/06 Student digital experience tracker pilot results 2016 23
  3. 3. 22/0 Student digital experience tracker pilot results 2016 Development of the Tracker »Consultations 2014-2015: demand for a better understanding of learners' digital experiences and expectations »No standard reliable instrument »Tracker questions based on research by the Jisc Digital student project, inc. studies of learners in HE, FE and skills »Consultation workshop with staff and students refined the proposed question set to 12 key questions »Cognitive interviewing with FE and HE students, and early beta testing further refined the questions for piloting 22/06 Student digital experience tracker pilot results 2016 8
  4. 4. 22/0 Student digital experience tracker pilot results 2016 The Tracker questions 1.Access to digital devices, personal and institutional 2.Access to digital services 3.Digital activities in courses of study 4.Guidance and support 5.Overall digital experience 6.STOP 7.START 8.KEEP 9. (11) Value of VLE/LMS 22/06 Student digital experience tracker pilot results 2016 8
  5. 5. 22/0 Student digital experience tracker pilot results 2016 Aims of the Tracker »gather evidence from learners about their digital experience, and track changes over time »make better informed decisions about the digital environment »target resources for improving digital provision »plan other research, data gathering and student engagement around digital issues »demonstrate quality enhancement and student engagement to external bodies and to students themselves 22/06 Student digital experience tracker pilot results 2016 8 Reasons for engaging with the Tracker
  6. 6. 22/0 Student digital experience tracker pilot results 2016 Aims of the Tracker Early findings: »Big appetite for sector benchmarking »Infrastructure, curriculum and strategy development - plus ‘understand’ student experience »Desire for a student-facing ‘digital capabilities’ tool to use alongside the Tracker 22/06 Student digital experience tracker pilot results 2016 8 Reasons for engaging with the Tracker
  7. 7. 22/0 Student digital experience tracker pilot results 2016 Piloting the Tracker »Survey implemented in BOS, a system developed for UK HE/FE and already used by many »50+ education providers applied: 24 chosen based on a spread of institutional sizes, types and locations »Pilot sites required to involve stakeholders, consider how they would engage learners, and explore hoped-for benefits »Teams at each pilot site responsible for: customising the survey, releasing it to learners, maximising completion rates and analysing their own data 22/06 Student digital experience tracker pilot results 2016 9
  8. 8. 22/0 Student digital experience tracker pilot results 2016 Support for the pilot »Six separate guides produced to support the pilot process and to ensure parity of data collected »Sites had only the guides and collective email/blog postings to reproduce service delivery »Project negotiated for sector benchmarking data to be made available within BOS »Pilot sites took different approaches to engaging stakeholders and eliciting learner responses 22/06 Student digital experience tracker pilot results 2016 10
  9. 9. 22/0 Student digital experience tracker pilot results 2016 Where we are today »10,753 unique data sets »Initial data report released, press released »Each site achieved a good response rate: analysing, understanding and responding to their data »Feedback about the pilot process (18 out of 24 sites) »The experience of six contrasting sites is being explored in more detail, including feedback from learners and other stakeholders 22/06 Student digital experience tracker pilot results 2016 11
  10. 10. 22/0 Student digital experience tracker pilot results 2016 More information 22/06 Student digital experience tracker pilot results 2016 »Full report is available from: http://bit.ly/student-tracker-report »Further information about the pilot and the process: http://bit.ly/jiscdigidataservice 12
  11. 11. 22/0 Student digital experience tracker pilot results 2016 At your tables 22/06 Student digital experience tracker pilot results 2016 »How might the Tracker be useful at your institution? »What would you most want to find out from your learners? 12
  12. 12. 22/0 Student digital experience tracker pilot results 2016 Headline findings 22/06 Student digital experience tracker pilot results 2016 23
  13. 13. 22/0 Student digital experience tracker pilot results 2016 Sample and response rates 22/06 Student digital experience tracker pilot results 2016 24
  14. 14. 22/0 Student digital experience tracker pilot results 2016 Headline 1: sector differences There are significant differences between HE and FE, particularly in the areas of: »personal access to devices (generally higher in HE) »use of institutional computing and printing (generally higher in FE) »access to institutional digital services (generally better in HE) »access to guidance on digital issues (generally better in FE) »digital activities as part of a course of study (generally more widely undertaken in HE) 22/06 Student digital experience tracker pilot results 2016 25
  15. 15. 22/0 Student digital experience tracker pilot results 2016 Headline 2: BYO is not a panacea Despite high levels of personal device ownership (especially in HE), learners continue to make extensive use of institutional computing and printing facilities. 22/06 Student digital experience tracker pilot results 2016 27
  16. 16. 22/0 Student digital experience tracker pilot results 2016 Headline 3: digital guidance and support Across the board, access to digital guidance is lower than we might expect. For example: »Less than half of all students say they have received guidance on: modifying devices to suit their individual needs, or creating a positive online presence. »Less than two thirds of all students say they have received guidance on: bringing your own device, or developing digital skills relevant to their course. 22/06 Student digital experience tracker pilot results 2016 28
  17. 17. 22/0 Student digital experience tracker pilot results 2016 Headline 4: digital activities on course »HE students are significantly more likely than FE/skills students to have produced work in a digital format, and to have worked online with others. Overall, during the last six weeks: »9 in every 10 students found information online »7 in every 10 students produced work in a digital format »5 in every 10 students worked online with others »3 in every 10 students created a personal record of their learning 22/06 Student digital experience tracker pilot results 2016 51
  18. 18. 22/0 Student digital experience tracker pilot results 2016 Headline 5: overall digital experience Should we be doing better? »Around 7 in every 10 students say that when technology is used by teaching staff it enhances their learning experience »Just over half believe that digital assessments are delivered well »31.5% of HE students and 44.5% of FE & Skills students agree that they are told how their personal data is stored and used »37.5% of HE students and 43.2% of FE & Skills students agree that learners are involved in decisions about digital services 22/06 Student digital experience tracker pilot results 2016 30
  19. 19. 22/0 Student digital experience tracker pilot results 2016 At your tables »What findings are most surprising/interesting to you? »What (new) questions do you have that we could explore in future iterations of the Tracker? 22/06 Student digital experience tracker pilot results 2016 32
  20. 20. 22/0 Student digital experience tracker pilot results 2016 About the pilot process 22/06 Student digital experience tracker pilot results 2016 23
  21. 21. 22/0 Student digital experience tracker pilot results 2016 Being a pilot institution »A chance to ask questions of Rob Howe, University of Northampton, and Mark Breedon, Basingstoke College 22/06 Student digital experience tracker pilot results 2016 14
  22. 22. 22/0 Student digital experience tracker pilot results 2016 Findings about the process »Pilot sites found the Tracker easy to customise and implement »With some adjustments, especially for learners using assistive technology, learners found the Tracker easy to complete »Pilot sites valued and used the guidance materials »Many sites are still analysing their data and formulating their responses »Most sites say that using the Tracker has been 'quite’ or ‘very useful' – but with some caveats (we are exploring these) 22/06 Student digital experience tracker pilot results 2016 14
  23. 23. 22/0 Student digital experience tracker pilot results 2016 Quotes »‘Thanks to the Tracker we can better understand the needs and demands of our students...They have sent us a clear message about the importance they attach to digital skills.’ »‘...particularly useful in being able to gather data locally and to then benchmark more widely. We would also be interested in comparative data over a number of years (to see if some of our interventions are making a difference).’ »‘It has confirmed ... that learners want to use more types of digital learning and resources.’ »‘I feel it is important for colleges to be aware of their students' digital experience and there may not be any other mechanism to monitor this. Also the questions are well written and appropriate.’ 22/06 Student digital experience tracker pilot results 2016 15
  24. 24. 22/0 Student digital experience tracker pilot results 2016 Quotes »‘I just wanted to say how valuable we found the survey data. Although we didn’t get the number of responses we would have liked (this is partly to do with some restrictions we have to avoid student “survey fatigue”) the data we did gather has been evaluated and reported on at key Learning & teaching committees. It has also helped us to prioritise some key plans around the IT infrastructure programme and helped us to identify some other areas where we might need to provide further support.’ » ‘I look forward to seeing the survey evolve and become a regular activity (at least in our institution).’ »‘Yes please to the Tracker, with some core questions and the ability to add more of our own” »‘The Tracker has provided a real insight into the digital experience of our students.’ »‘The results and comparisons have been really insightful. 22/06 Student digital experience tracker pilot results 2016 15
  25. 25. 22/0 Student digital experience tracker pilot results 2016 Changes suggested »Additional questions (optional?) e.g. on » inclusivity and accessibility, » digital pedagogies (more about tech in the curriculum) » digital learning and study habits (more about informal uses of tech) » digital identity, digital literacies, digital capability and confidence » wellbeing and safeguarding »Explore more emergent issues, ‘things we don’t already know’ »Delivery to suit students using assistive technologies »(Alongside the Tracker) instrument that assesses learners’ digital capabilities and gives feedback to the learner... 22/06 Student digital experience tracker pilot results 2016 15
  26. 26. 22/0 Student digital experience tracker pilot results 2016 Over to you Would your institution be interested in using the Tracker? (Show of hands) What would make you want to use the Tracker (more)? (drivers and potential benefits on green post-its please) What would be your concerns/barriers? (barriers and potential costs on pink post-its please) 22/06 Student digital experience tracker pilot results 2016 16
  27. 27. 22/0 Student digital experience tracker pilot results 2016 Thank you for your contributions! »Any further questions or contributions before we close? 22/06 Student digital experience tracker pilot results 2016 33
  28. 28. 22/0 Student digital experience tracker pilot results 2016 More information 22/06 Student digital experience tracker pilot results 2016 »Full report is available from: http://bit.ly/student-tracker-report »Further information about the pilot and the process: http://bit.ly/jiscdigidataservice 12
  29. 29. jisc.ac.uk 22/0 Student digital experience tracker pilot results 2016 »For more information contact Sarah Knight: sarah.knight@jisc.ac.uk 22/06 Student digital experience tracker pilot results 2016 34 Helen Beetham: helen.beetham@gmail.com

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