Educating, Mentoring and Motivating a UX Team

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Talk from IxDA 12 on strategies for motivating creative professionals.

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  • As my responsibilities in working with others and managing company directions have evolved, I am scared by the sentiment expressed here. I have a lot on my plate to balance lots of different objectives. Am I doing the right thing?
  • Three components that drive creativity
  • Not going to spend a lot of time on this as I am speaking to the choir with this audienceDon’t position professional activity as a reward, insist upon itDon’t forget project management, communication, presentation skills, etc
  • Especially helpful for creative professionalsit’s not about seniority, even the word mentor may be badMentoring can be one of the most satisfying parts of the job – and you can leverage the skills to help outside your professional lifeThe “10-60-90” principal instructs people so they will learn and grow to their greatest potential in the least amount of time. When you tell an adult how to do something, 10 per cent of what you say will be remembered. If you show an adult how to do something, 60 per cent of what you show will be remembered. If you do something with that same person, 90 per cent or more will be remembered.
  • Creative Thinking In User ExperienceHere are some of the challenges
  • Is There a Better WayWhat are your options, are they good?What outcome are you expecting?Example: getting feedback
  • Perhaps more than in other professions, UXers want to do creative work to improve the world around them and solve the complex problems. How to give them this control given the constraints…
  • Turns out this doesn’t work eitherIn fact, there were a number of studies that showed that it didn’t work. Reference MIT study.Need to understand how to cultivate people’s own motivation, complement it, know how to get in the way, etc.
  • So how do I motivate people given The challenge, working on tactical projects, being brought in late, understaffed, out of timePerhaps more than in other professions, UXers want to do creative work to improve the world around them and solve the complex problems. How to give them this control given the constraints…If I looked back, I had an inkling that traditional forms of motivation wouldn’t work.
  • This is the whole persona of designers, feed on it, get out of the way of itSee Atlassian Autonomy exampleOn days when workers have the sense they’re making headway in their jobs, or when they receive support that helps them overcome obstacles, their emotions are most positive and their drive to succeed is at its peak.Scrupulously avoid impeding progress by changing goals autocratically, being indecisive, or holding up resources. Negative events generally have a greater effect on people’s emotions, perceptions, and motivation than positive ones, and nothing is more demotivating than a setback—the most prominent type of event on knowledge workers’ worst days
  • This is the whole persona of designers, feed on it, get out of the way of itSee Atlassian Autonomy exampleOn days when workers have the sense they’re making headway in their jobs, or when they receive support that helps them overcome obstacles, their emotions are most positive and their drive to succeed is at its peak.Scrupulously avoid impeding progress by changing goals autocratically, being indecisive, or holding up resources. Negative events generally have a greater effect on people’s emotions, perceptions, and motivation than positive ones, and nothing is more demotivating than a setback—the most prominent type of event on knowledge workers’ worst days
  • Challenging part is to put all of these together in the heat of the battle, but if you can…
  • Educating, Mentoring and Motivating a UX Team

    1. 1. February 3, 2012Michael Hawley, Chief Design Officer@hawleymichael
    2. 2. Creative Thinking ChallengesDesign Innovative SolutionsDeal With Tough ClientSee Alternative ApproachesAnalyze ResearchGet OrganizedOvercome a Creative BlockPresent Effectively
    3. 3. Creative Thinking Challenges Mentor GuidelinesDesign Innovative Solutions Develop Personal ConnectionDeal With Tough Client Be HumbleSee Alternative Approaches Balance Support and ChallengeAnalyze Research Listen, Don’t LectureGet Organized Don’t Give the AnswerOvercome a Creative Block Ask QuestionsPresent Effectively
    4. 4. Everyone on our team, 2006 - 2012
    5. 5. • •• •• •• •••

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