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IT as a Revenue Generator: Win-Win-Win Partnerships

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IT as a Revenue Generator: Win-Win-Win Partnerships

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How can IT services generate revenue and save money between a university and a not-for-profit organization? When the University of Florida Student Affairs IT (UFL) offered infrastructure-as-a-service or “educational cloud” services to the Association of College and University Housing Officers – International (ACUHO-I), the benefits turned out to be a win-win-win situation. UFL is able to utilize raised funds to offer enhanced services to students, and ACUHO-I is more effective at serving its members – universities – it is a mutually beneficial circle.

These facilitation slides served as an interactive guide during the Educause Connect Miami conference in April 2016 and triggered Jenga moves where the Jenga tower was used as representation of the IT office. Presented by Dave Connelly, Shaun Holloway, and Matt Pendleton.

http://www.srholloway.com

How can IT services generate revenue and save money between a university and a not-for-profit organization? When the University of Florida Student Affairs IT (UFL) offered infrastructure-as-a-service or “educational cloud” services to the Association of College and University Housing Officers – International (ACUHO-I), the benefits turned out to be a win-win-win situation. UFL is able to utilize raised funds to offer enhanced services to students, and ACUHO-I is more effective at serving its members – universities – it is a mutually beneficial circle.

These facilitation slides served as an interactive guide during the Educause Connect Miami conference in April 2016 and triggered Jenga moves where the Jenga tower was used as representation of the IT office. Presented by Dave Connelly, Shaun Holloway, and Matt Pendleton.

http://www.srholloway.com

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IT as a Revenue Generator: Win-Win-Win Partnerships

  1. 1. IT as a Revenue Generator Win-Win-Win Partnerships Dave Connelly Shaun Holloway Matt Pendleton Educause Connect Miami 2016
  2. 2. Happy Ending Story
  3. 3. Like a Game of Jenga®
  4. 4. Identifying Department Services
  5. 5. Infrastructure
  6. 6. Service Level Agreements (SLAs)
  7. 7. Opportunities
  8. 8. Identifying “Sellable” Services
  9. 9. Resource Availability
  10. 10. Vendor Capabilities
  11. 11. Capacity… Human and Infrastructure
  12. 12. Identifying Partnerships & Benefits
  13. 13. Building Relationships
  14. 14. Researching Fit and MOU Options
  15. 15. Identifying Challenges and Obstacles
  16. 16. Planning… Capacity and Growth
  17. 17. Support and Responsibility Models
  18. 18. Assigning Value and Pricing Models
  19. 19. Are you capable and stable enough to generate revenue?
  20. 20. IT as a Revenue Generator Win-Win-Win Partnerships Dave Connelly Shaun Holloway Matt Pendleton Educause Connect Miami 2016

Editor's Notes

  • What infrastructure components can be leveraged to provide service someone else might need? vSphere, SAN, wireless?
  • Establish tiered Service Level Agreements with customers. Top tier pays for a guaranteed level of service in terms of priority of resources, response to incidents, etc.
  • Provider of infrastructure services generates revenue through providing services. Customer in turn generates revenue through business they can conduct on the hosted infrastructure.
  • Sufficient compute, SAN resources
    Network coverage in meeting spaces, rooms used for camps and conferences
  • Can the infrastructure and support staff take on the additional load?
  • When conducting infrastructure capacity planning solicit input from the customer about their expected growth
  • Define what support is provided in response to requests and incidents. Build into MOU and SLA.
    What is the provider responsible for? What is the customer responsible for?
  • What is reasonable to charge for the service? Research comparable offerings from similar providers.

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