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Yammer at MIT


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How to use Yammer effectively

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Yammer at MIT

  1. 1. Yammer at MIT Enterprise social networking & internal communications ! Stephanie Hatch Leishman Twitter @hatchsteph June 13, 2014
  2. 2. Yammer at MIT • The MIT Yammer network has over 2,100 members • Thousands of messages have been sent • Groups have tens to hundreds of members
  3. 3. Benefits of using Yammer More effective teamwork Project management Onboarding Individual professional growth, networking Informal learning Finding help Reduce email Information is easier to find Keep employees informed; new employees can view older announcements Talent management, pipeline Informal recognition
  4. 4. Yammer features • discussions organized in threads (unlike email) • live document editing (like Google docs) • file sharing (like Google Drive) • embed video (like Facebook) • mark up documents (like MS Word), including slides • alerts for new file versions: upload new files on top of old • polls, voting (much better than reply-all email voting) • hashtag conversations (like other social platforms) • praise others, post events, etc.
  5. 5. Yammer vs. Email Note: Yammer does not replace email. However, Yammer is a better tool for group communications, interest-based groups, and project management. Yammer Email Discussions One discussion thread One conversation = multiple emails File editing Work on one file together Send several versions back and forth for edits Notifications Manage notification settings and frequency Moira forces all to receive every message immediately Finding groups Find and join interest groups easily Must hear about groups and lists by word of mouth Joining groups One click to join or leave groups Several steps to join/leave groups Group membership Transparency: membership is displayed on the front page Unclear who is on the list; multiple steps to find out Other features Quick links, section for files of various types, editable notes … just email
  6. 6. Group emails: overload and confusion Email 1: The Question Email 2: Sam’s reply Email 3: Terry’s reply (includes Sam’s text) Email 4: Pat’s reply Email 5: Lin’s reply (includes Terry’s and Sam’s text) Email 6: Terry’s reply to Pat’s reply (includes Pat’s text) • Now you have several email streams, the conversation splitting into several paths. • There is no one email to save that contains the entire conversation.
  7. 7. Yammer: there’s a better way • Replies appear in 
 chronological order ! • All replies appear in 
 one conversation thread ! • You can reply to the original post or to another person in the thread
  8. 8. Groups Groups can be: • Public (to MIT, that is) • Private (invitation-only, only group members can see messages) • Secret (private and not listed)
  9. 9. Onboarding LGO Program Engineering Sloan CMS Program Resource Development Dept. of Linguistics DCAD Dept. of Architecture Dept. of Physics New web manager for Dept. of Biology Web group Share expertise across departments Immediate support group, especially if he or she is the only web manager in the school or department.
  10. 10. Seeking help This is a message to the “iPads at MIT” group. They share thoughts on best apps for teaching, best stylus to buy, etc.
  11. 11. Share expertise
  12. 12. Share announcements
  13. 13. Collaboration and discussions
  14. 14. Collaboration and discussions
  15. 15. Demo • Home feed • Notifications • Groups: conversations, file sharing, notes, and more • Hashtags, mentions, other features
  16. 16. Words of advice Be proactive. You determine how successful your group is on Yammer. Don’t expect to set up an empty group, put everyone in, and see them collaborate. ! • Start discussions and share relevant links for the first few weeks. • Be consistent. • Participate in related conversations. • Follow • Like, comment, mention, connect, praise. • Use tags and hashtags.