Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
MORNING
WORKSHOP
Survey & Usability Data
Methods for Analyzing
Workshop Overview
Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
Provide a Structure
affinity diagraming
the power of post-its.
Large Data Sets

• User Comments

• Usability Talk-Aloud Quotes

• Brainstorming Ideas
One Idea = One Post-It
Stick, Organize,
Prioritize
Bonus Points for 

White Board
empathy mapping
see. say. think. feel.
Diagram what people:

•... say

•... do

•... think

•... feel
Focus on the 

Human Experience
say think
feeldo
Empathy map by Getting Better By Design: http://gettingbetterbydesign.com/2013/11/01/tools-empathy-maps/
6-8-5
6-8 ideas. in 5 minutes. GO!
Try It Out in Groups

• affinity diagramming

• empathy mapping
Matthew Reidsma @mreidsma

Amy Deschenes @amyhannah
Thanks
AFTERNOON
WORKSHOP
Space Assessments
Methods for Conducting
Workshop Overview
Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
Provide a Structure
letter writing
dear self-checkout machine, i hate you.
Instead of asking
what users 

like or dislike
Researchers draw on
content, tone, 

& wording
Dear Back Room of the Gutman Cafe,
I don’t know if you have an actual name, but you are a fantastic place to get
work done...
cognitive maps
draw what you remember.
A mental model 

of the library

• Spatial: User perceptions

• Temporal: Importance
6 minutes, 3 colors
Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
touchpoint tours
show me around.
See things from their
point of view
Try It Out in Groups

• letter writing

• cognitive maps
Matthew Reidsma @mreidsma

Amy Deschenes @amyhannah
Thanks
Harvard Library UX Methods Workshop w/Matt Reidsma
Harvard Library UX Methods Workshop w/Matt Reidsma
Harvard Library UX Methods Workshop w/Matt Reidsma
Upcoming SlideShare
Loading in …5
×

Harvard Library UX Methods Workshop w/Matt Reidsma

7,263 views

Published on

  • Be the first to comment

Harvard Library UX Methods Workshop w/Matt Reidsma

  1. 1. MORNING WORKSHOP
  2. 2. Survey & Usability Data Methods for Analyzing
  3. 3. Workshop Overview
  4. 4. Quick Review Introduce Methods Hands-On Practice Report Out & Discussion
  5. 5. Provide a Structure
  6. 6. affinity diagraming the power of post-its.
  7. 7. Large Data Sets • User Comments • Usability Talk-Aloud Quotes • Brainstorming Ideas
  8. 8. One Idea = One Post-It
  9. 9. Stick, Organize, Prioritize
  10. 10. Bonus Points for White Board
  11. 11. empathy mapping see. say. think. feel.
  12. 12. Diagram what people: •... say •... do •... think •... feel
  13. 13. Focus on the Human Experience
  14. 14. say think feeldo
  15. 15. Empathy map by Getting Better By Design: http://gettingbetterbydesign.com/2013/11/01/tools-empathy-maps/
  16. 16. 6-8-5 6-8 ideas. in 5 minutes. GO!
  17. 17. Try It Out in Groups • affinity diagramming • empathy mapping
  18. 18. Matthew Reidsma @mreidsma Amy Deschenes @amyhannah Thanks
  19. 19. AFTERNOON WORKSHOP
  20. 20. Space Assessments Methods for Conducting
  21. 21. Workshop Overview
  22. 22. Quick Review Introduce Methods Hands-On Practice Report Out & Discussion
  23. 23. Provide a Structure
  24. 24. letter writing dear self-checkout machine, i hate you.
  25. 25. Instead of asking what users like or dislike
  26. 26. Researchers draw on content, tone, & wording
  27. 27. Dear Back Room of the Gutman Cafe, I don’t know if you have an actual name, but you are a fantastic place to get work done. The chairs are much more comfortable than those in the rest of the cafe space (there are actual seat pillows - ooh la la!) and I love that there are two walls of windows. There’s even a patio I can enjoy on warmer days, but the concrete patio wall are a bit ugly. The fireplace makes the room cozy, but does it ever get turned on? And I like the ambience your bookshelves add, but can I actually check out those books? Who knows. This room is one of my favorite spots to hunker down and focus - I just wish you were bigger! Fondly, Amy
  28. 28. cognitive maps draw what you remember.
  29. 29. A mental model of the library • Spatial: User perceptions • Temporal: Importance
  30. 30. 6 minutes, 3 colors
  31. 31. Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
  32. 32. Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
  33. 33. touchpoint tours show me around.
  34. 34. See things from their point of view
  35. 35. Try It Out in Groups • letter writing • cognitive maps
  36. 36. Matthew Reidsma @mreidsma Amy Deschenes @amyhannah Thanks

×