“WELCOME BISCUIT INDUSTRIES”
In Partial Fulfillment of MBA Program Semester – 3
Noble Engineering College, Junagadh
Submitted By: Guided By:
Name & Enroll No: Prof. Asif Memdani
HARSHAD TRADA. (127380592055)
Gujarat Technological University
(Academic Year: 2012-2014)
I undersigned Mr. Harshad Trada, the student of Sem-III (M.B.A.). Here, I declared that the
Business Plan Report is my own work and has been carried out under the guidance of Prof. Asif
Memdani. Noble group of institutions. - Junagadh.
Further I declared that this report is not submitted to any other for appearing any examination.
Signature of the Student
Business Plan Report is an essential for business plan that the entrepreneur makes before
venturing into the actual production. It is also an instrument for acquiring financial assistance.
The preparation of this report helped me a lot to learn many more things and helps to develop
I am very much thankful to Prof. Asif Memdani. Who has provided me the theoretical and
practical knowledge for preparing this report and I am also thankful to all staff members for
valuable guidance and co-operation.
I am also sincerely thankful to all those who helped me directly or indirectly in the preparation of
Place : Junagadh
(Harshad V. Trada )
INTRODUCTION OF INDUSTRY (BUSINESS)
As the technology changes every day in today’s fast moving world, new opportunities are
opening up in the field of small sector in India and the world over. Biscuits are consumed by all
the human being on earth. It doesn’t matter that they falls into which age group. From a small
child to the teenagers, adults, mature person or even old peoples trend to eat biscuits. There is an
unbelievable craze of biscuits from U.S.A. to Japan, Europe to Asia, and Africa to India. Every
country, every person is habituated to have eaten ice-cream.
Somebody have in the form to sweet dish, some in the form of fashion, some in the form of
status and some have no reason. Because biscuits creates a magic in the minds of everybody.
From a lower class people to higher class a biscuit remain its position and also becomes a
product to be stored by households.
A Biscuits are consumed worldwide at the rate of approximately 15 kegs. Per capital. While in
India it is near about 0-30 kegs. And biscuits consumption in the country is expected to increase
from the present 20 lakhs tones per annum.
The milk producing countries like New Zealand, Denmark, India etc. are expected to give further
boost to the biscuits industries process in India and particularly in Gujarat.
So, the facts figures are clearly defines that biscuits is not just a product but it is also become a
part of our life. That day is not so far when biscuits are declared as a basic necessity.
PROJECT DATA (ADDRESS) OF BUSINESS
Name of Unit : WELCOME BISCUITS INDUSTRY
Address : Opp. Reliance petrol pump, junagadh road,
Bhesan - 390051
Name of Product : Biscuit
Size of Unit : Small Scale Industry
Total Employees : 300 Employees
Name of the Partner : (1) Harshad Trada
(2) Vimal Savaliya
Working Hours : 24 Hours
Working Days : 300 Days
Weekly Off : Sunday
Capacity Utilization : 75% Capacity
Slogan : “Always Believe in Good Quality Product”
BIO-DATA OF OWNERS OR PRINCIPLES
“WELCOME BISCUIT INDUSTRIES” is a small scale industry and there are two partners as
per their knowledge and different responsibility. The details about partners are as under.
Name : Harshad v.Trada
Age : 27 Years
Address : Near Raneshvar Temple,
Junagadh Road, Ranpur–362030
Qualification : M.B.A.
Present Activity : The M.D. of biscuit Industry
Responsibility : C.E.O.
Financial Contribution : 50%
Experience : 5 years
Share in Profit : 50%
Name : Vimal p.Savaliya
Age : 28 Years
Address : 401 Siddhi Apartment,
Junagadh Road, Bhesan – 365601.
Qualification : M.COM.
Present Activity : Promoter of biscuit Industry
Financial Contribution : 50%
Experience : 5 Year
Share in Profit : 50%
The demand for biscuit is increasing day by day. The life style and living standards are changing
our country is furnished with high society culture.
The fact thing is that, today in this fact generation many of the changes take a place. Especially
in the field of biscuit through it was not a new product for people. But it has an important
characteristic it may never loses it market, because the word “biscuit” itself is having a deep-
rooted meaning that no consumer can fed up from eating biscuit.
Looking to the internal and increase in export demand, there is a good scope for starting new
manufacturing units in different parts of the country. Bhesan is the starting place of city, where a
large number of workers started manufacturing units. The demand for quality goods is
increasing. Hence there is a scope for another 10 to 15 new units every year. The raw material
required for the manufacture of biscuit available and some material also exported from foreign.
The biscuit industry is profit making and self-performance are improving year after year. The
biscuit industry has a huge verity of biscuit. The Company have huge brand name locally in
Gujarat a good base to expand. The industry has good manufacturing facilities providing
excellent quality product. The industry has a well experienced and technically qualified well and
succession business plan.
The biscuit industry has wide market network with established customer base. The biscuit
industry has brand visibility lower than the major player opportunity in the market in the Gujarat
and across the country. A decline in the capacity utilization of biscuit would lead to major
negative impact on the biscuit sales parameters in the market, so new creativity and innovation in
the business is needed. The manufacturers are facing threats from the competition of other
biscuit company who manufacture biscuit and sell to the customer. Flour and sugar are basic raw
material for the biscuit industry and their prices are expected upward in the future, so these are
one of the threats of biscuit business.
The welcome biscuit industry has a improve distribution network across Gujarat and India to
increase a sales of company. The biscuit industry improves his advertising strategy to promote
the product and increase sales. Children market is one of the opportunities for biscuit industry.
The demand of the biscuit is derived from demand in two key user young people and children.
The industry is largest user segment for Indian biscuit market. The immediately increase in milk
prices has resulting in pricing and margin pressure on biscuit manufacturer.
Market consists of buyers, and buyers differ in one or more respects. They may differ in their
wants, purchasing power, geographical locations, buying attitudes and buying practices. Any
of these variables can be used to segment a market.
It is a process of dividing the total market for goods and services into small groups, such that
the members of each group are similar with respect to factors that influence demand. It is a
strategy of ‘divide and conquer’ i.e. dicing market in order to conquer them. Its philosophy is
something for everybody within practicable limits. It enables the market to give better
attention to the selection of the customer and offer an appropriate marketing plant for each
segment for a group of buyers having homogeneous demand.
In “welcome biscuit industries” they have selected target market to satisfy the wants of
customers. They have divided the target market in different division.
Youngster generation market.
Old generation market.
FUTURE OUT LOOK AND TRANDS
Biscuit Industry has specified future plans to follow. It has fixed goals to be achieved in future.
Certain future plans of units as under.
Company wants to increase its sales and profit and be a large scale industry in future.
Company wants to wider network in whole country. For it they are deciding to establish
branches in most of State in India.
To improve or add new flavor of biscuit in future.
Thus, this industry has bright future vision and it wants to extend its coverage.
PRODUT MANUFACTURING PROCESS OF WELCOME BISCUITS
Receipt of raw material
Packing & dispatched
Product manufactured process
Biscuit is one of the most popular snacks used all over the world and liked by people of all age
groups. The specialty about biscuits is that they can be taken with different things like tea,
coffee, milk, etc. Let's know about the manufacturing processes involved in the production of
biscuits. The manufacturing process consists of the following steps:
(1) RECEIPT OF RAW MATERIALS:-
The raw materials received from the supplier are stored in the respective containers which has
highly advanced technical inputs for the proper maintenance of flour through it is a perishable
product. There after the raw-materials are taken to the assembly along with the milk and then
production process starts.
In this process all ingredients like flour, fat, sugar etc., are put together in the right proportion for
dough formation. The ingredients are fed into the mixers, where they are mixed properly to
prepare the dough. Here the dough temperature and mixing time play an important role in the
manufacturing of biscuits. Normally mixing time is between 10- 15 min but it usually depends
upon flour characteristics. It is performed in two or three stages with different mixing speed.
Mixing is followed by molding, in which the dough is laminated into sheets and is passed down
to gauge rollers and appropriate sheet thickness is achieved for cutting. It is here that biscuits are
given a variety of shapes and sizes using cutter or molder. The speed of the molder or the cutter
depends on the variety of the biscuit. Use of molder or cutter depends on the type of the dough
where molder is used for short dough type of biscuit and cutters are used for sheet variety or hard
It is the third stage in biscuit making process, where the molded biscuits are put into the baking
oven on required temperatures. There are various baking options with different kinds of ovens
available like direct fired, indirect fired and hybrid ovens, which can be used keeping in mind the
desired temperatures, the convenience and cost. Various methods of heating like conduction,
convection and radiation are used in the ovens. These ovens also have dampers to control
moisture inside the oven section. Generally, the ovens are classified as 4 zone, 5 zone or 6zone
ovens where length varies from 40 meter to 80 meters. Biscuits are carried on wire mesh band in
After baking biscuits, they are passed on to cooling conveyors for natural cooling prior to
packing. These conveyors are generally 300 - 400 ft. and can be of two or 3 deck type as per
space availability. In the conveyors, the temperature is brought down to room temperature.
Natural cooling is preferred to force cooling as it maintains the texture quality of biscuit.
In this stage, the weight of the particular ornament is made and for this balancing machine is
used. From the weight the price of the ornament is calculated. This calculation is note down in a
proper paper from which the customer can know the details.
(7) PACKING & DISPATCHED:-
After cooling, the biscuits are stacked and fed into packing machine. These biscuits can be
availed in different packaging materials in different packs like slug packs, pouch pack or family
packs. These packs are then put into secondary packing’s like cartons for transporting to the
retailers. Packing material that are used for used for biscuit packaging are BOPP, Laminates
(pearliest or metalized), pouches.
The readymade biscuits are dispatched as per the order given. For this, we have a storage vans
and trucks. The biscuits are packed in the boxes, packets and other packs as per the requirement.
Thus, these are the step involving in the production of “biscuits”. One thing that cares of is to
whole production process by machines only. The production process fully exempt from the
human touch. So we are considered the quality which is the first requirement of consumers.
JUSTIFICATION OF LOCATION
Location is one of the most important factors is to be taken into consideration before starting my
industry. If the unit is located at a place where all required raw material power, labor,
transportation etc. facilities are available at lower cost. The location plays a very important role
in success of business. There are as under.
Availability of Raw Material :
The raw material and machine are easily available that are concerned milk, flavor, sugar,
banking, flours, vanilla, liquid milk etc. hence availability of raw material will not be a problem
for the unit.
Availability of Labor :-
Out of all the resources available to the organization. Human resources occupy a key position
that’s why we can say that labor is a key of business.
Availability of Finance :-
In human body blood is very important likewise finance is also life blood for every business
organization without finance any organization business cannot start. So, location of the business
is selected at that place where banking facility easily available.
Availability of Transportation :-
It is prerequisite for a unit to have proper transportation facility. It is required for getting raw
materials as well as distributing finished goods in terms a transportation facility having good
Other Facilities :-
Along with all above mentioned facilities like the insurance, tele-communication services, post
offices services etc. are available in nearby area.
Thus, all the required facilities such as raw material, water, power, transportation etc. are easily
available at this location.
Welcome BISCUITS INDUSTRY
DETAILS OF MACHINERY & EQUIPMENTS
Qty. Value Suppliers
1 150000 Coro seal Industry Plot
1 75000 Alight Industry
New Chamber – 6
3 Cold Storage
2 1800000 2-B, M.G.Road,
Mumbai – 400 003.
4 High Tech
2 125000 Accurate Pvt. Ltd.
225, Bandar Hill,
Mumbai – 400 053.
2 40000 Holy pack Industry
Capital Comm. Center
Ahmadabad – 380 009.
6 Contingencies &
-- 225000 --
Total Cost of Plant Machinery 2415000
RAW MATERIAL & SUPPLIERS
Raw materials are one of the important things for production. If there is no raw material then
there would be no product of this unit. The firm obtains most of raw material from the local
The important raw materials required for the manufacture of biscuits and it is as follows.
Colures Essence Connector Button Cells and Solar Cells.
Marketing plan consist these four element pricing, distribution, promotion, product forecasts.
Hear in case of “WELCOME BISCUIT INDUSTRIES” all elements are present but in history of
sources of this industry every element has played different role as we know.
“WELCOME BISCUIT INDUSTRIES” producing different types of biscuits product so less
need of promotional tools.
The main need of the marketing of “WELCOME BISCUIT INDUSTRIES” Is to deliver the best
quality of a product to right consumers at right place and for right price.
ELEMENTS OF MARKETING PLAN:-
Marketing plan has four elements.
Price is the first p’s of marketing plan. Pricing decision has strategic importance in any
enterprise. Pricing governs the very feasibility of any marketing programmed because it is the
only element in a marketing plan.
Accounting for demand and sales revenue. Pricing can be change very quickly. So it is one of the
most flexible elements of the marketing plan. Pricing is too cost oriented, it is not revised often
enough to capitalize on market changes. So to set price is very difficult task of management.
Right price decision will lead toward success and profit, while wrong and faulty price decision
may because the cause of failure.
“Price is the valuation placed upon the product by the offered.” It has to cover pricing,
discounts, allowances and terms of credit. It deals with price competition”.
The firm has to take into account many factor for setting their pricing.
They are six steps procedure for price setting.
1) Selecting the price objective
2) Determine demand
3) Estimating cost
4) Analyzing competitors price and offers
5) Selecting a pricing methods
6) Selecting the final price
1) Selecting the pricing objectives:-
The first decide what they want to accomplish with the particular product. They should clear
their objectives. It is depended on pricing decision so it is necessary to select better pricing
“WELCOME BISCUIT INDUSTRIES” Has many objective and they are aware about that.
2) Determining demand:-
The price of a will lead toward a different level of demand and therefore they have a different
impact in its marketing objectives. In normal case demand and price are inversely related i.e.
Higher the price and lower the demand.
“WELCOME BISCUIT INDUSTRIES” Has sold their product in different market and their
price is formulates according to the different product and demand in the market.
3) Estimating cost:-
In the setting of prices, includes all estimating cost that the can charged. There are two types of
floor cost areas under.
1) Fixed cost like salaries wages, bonus to employees, depreciation, income tax, insurance etc.
2) Variable costs are like repairs of machineries raw materials costs, excises duty etc.
“WELCOME BISCUIT INDUSTRIES” Includes all the entire production cost, distribution cost
and its fair return and also fixed and variable cost.
3) Analyzing competitor’s prices and offers:-
Price should be fixed according to the analyses to the competitor’s prices and offers what is the
prices of competitors and what they offer to the customers? It should be know by the.
“WELCOME BISCUIT INDUSTRIES” Has to consider the competitors’ price and offer and
they fix the price according to the customer abalones.
4) Selecting a pricing method:-
Should select those pricing methods which are suitable for the product. Pricing is affected of the
market and also product he pricing method are like mark-up/ cost-plus pricing, target return
pricing, going rate pricing, etc
“WELCOME BISCUIT INDUSTRIES” Accept cost-plus pricing method because it is suitable
and favorable method for the product
5) Selection the final prices:-
“WELCOME BISCUIT INDUSTRIES” has produced different types of product and their cost is
depending on product. They are exporting their product in biscuits market. Prices of their
different product are not same. Fixed the price according to the different types of product cost
and their delivery cost.
(B) DISTRIBUTION (PLACE)
In the field of marketing channels of distribution indicates routes or pathways through which
goods and services flow or more from producers to consumers. In Channels of distribution there
of intermediaries between producer and consumers.
Channel of distribution term contain two different words channel means link or bridge and
distribution means the product to the customer. After production the next problem faced is that of
selling and distributing. As we know that production is made to satisfy the need of the customers.
So, it must reach to the consumer for whom it is made. Thus a way trough good flow from the
producers to the consumer is called channels of distribution. The marketing channels decision are
among the most critical decision faced by marketing because selected channels affect all the
other marketing decision.
Distribution is the delivery of the product and right to consume. It includes sub
Channel of distribution
“Marketing channel can be viewed as sets of inter-depended organization involved in
process of making a product or service available for use as consumption.”
Every producer seeks to link together the set of marketing intermediaries that fulfill the firm
objectives. This set of marketing intermediaries is called as the marketing channel.
Every producer seeks to link together the set of marketing intermediaries that fulfill the firm
objectives. This set of marketing intermediaries is called as the marketing channel.
OBJECTIVE OF THE CHANNEL:-
1) Achievements of the best possible coverage of the target market.
2) Assuming that the consumer incurred in minimum execration and procuring the product.
3) Ensuring that the firm is able to carry on with its manufacturing activities confident that the
channel will take of the distribution job.
4) Ensuring that the distribution is cost effective.
CHANNEL OF DISTRIBUTION:-
Distribution channel decisions require a special attention as this involves long term commitments
to the other firms with whom marketer enters into contracts. The most fundamental factor for
channel choice and channel management is the economic criteria i.e. cost and profits. But there
are number of other factors such as nature of the products, market trends, competition outlook,
pricing policies, typical consumer needs and manufacturer himself who should be considered.
There are two types of channel:
“WELCOME INDUSTRIES” is producing biscuits goods. So in this case, direct channel will be
more difficult than indirect channel. So the company is not uses direct channel of distribution
“WELCOME INDUSTRIES” uses indirect channel of distribution. For this, they appointed zone
wise dealers under whom sub dealers are appointed. This channel is as under:
Manufacturer Distributors Dealers Consumer
MODES OF TRANSPORTATION
Transportation is the necessary for all the company Mode of transportation is the function having
permanent importance in distribution process .the choice of transport is governed by a few
criteria, such as speed, frequency of service, dependability, safely, operational flexibility and all
the element cost. Please note that decisions on means of transport are closely related to the size
of inventory and on the location of warehouse.
1) By railway
2) By road
3) By air
4) By water
“WELCOME BISCUITS INDUSTRIES” transport his product by road in many cities bhesan,
Ahmadabad, Bhavnagar, junagadh, vishavadar and also the transport biscuits in many villages.
From the above modes of transportation “WELCOME BISCUITS INDUSTRIES” used the one
types of transportation by road. It is depend on the product selling activities. This decision is
taken by the marketing manager who considers all the transporting cost in the modes of
Location plays a very important role in marketing management. Location is the place where
anything is done in the industry.
Located or situated. Location must be a good one where any infrastructure facility is easily
available and distribution of the product or transport of the product is easily available. Every
promoter chooses better location where all the facilities are available.
“WELCOME BISCUITS INDUSTRIES” Is located in at BHESAN. In this location all the
infrastructure facilities are easily available.
The word ‘storage’ means holding the stock of goods for a relatively longer period as the good
are not immediately in demand. Warehousing involves more than storage. Warehouses perform
many of the usual function of storage. Warehouses are fixed facilities where we store our
inventories for longer period.
IN“WELCOME BISCUITS INDUSTRIES” in his warehouses good facility for product.
“WELCOME BISCUITS INDUSTRIES” have machinery facility like this: air compressor, cold
storage, and cooling machine.
Promotion is a form of communication with an element of persuasion to accept ideas, product
services and hence persuasive communication becomes the heart of promotion, the fourth
element of marketing plant. In essence, promotion is the spark plug of our marketing mix and an
important marketing strategy. In marketing, effective communication is absolutely necessary
even though you have a superb product, best package, and also you offer a fair price promotion
need has been considered as the sale instrument in marketing communication.
“Promotion is the process of marketing communication to inform, persuade, remind and
influence consumer or user in favors of your product or service”.
Thus, it is a short term incentive to encourage the buyer to buy the product. Sales-promotion
consist of techniques like display shows selling efforts. It can be classified as under.
Tools and techniques of sales promotion.
The main promotional tools are as under;
Sampling is the most effective but most expensive way to introduce a product. It can be
delivered door to door, by mail or by its attachment with other products. Gives some samples
free and sometime charged a small amount to set its costs.
Coupons are certificates that give buyer a saving than they Purchase specified buyers. More than
322 billion coupons are distributed in the United States each year.
Premiums are good offered either free or at low cost as an incentive to buy a product. A premium
may come inside the package or outside the package.
An allowance is an amount offered in return for the dealers agreeing to feature the manufacturing
parts in some way.
In the above the “WELCOME BISCUITS INDUSTRIES” uses coupon and allowances. These
tools are used sometimes only.
Components of promotion mix:-
Markets have adopted a communication view of their firm’s promotional activities. Receiver is
now regarded as an active participant in the process of communication. All marketing
communications must be planned as part of total system, not as independent pieces. The
promotion mix includes four ingredients which are shown below
All form of promotion try to influence consumer’s attitudes, beliefs, ways of living or life style,
values and preference towards a and its product, and there by influence his / her behavior.
Advertising is the most important component or tool of the marketing promotion plant.
Advertising is the use of paid media by a seller to communicate persuasive information about its
product services or its organization.
In simple term the important of advertising has been summed up in the simple strategy statement.
“WELCOME BISCUITS INDUSTRIES” Is telling and selling.
“Advertising is a salesmanship without personal salesman.”
-Manson & rath.
“Advertising is any Paid firm of non-personal presentation and promotion of ideas and services
by an identified sponsor.”
-American marketing association
The main goal of advertising is to inform persuade and remind. There can be number of
objective of advertising like building up brand performance, create market for new product,
retaining customer etc. as advertising is an integral part of promotion is must have one or more
of the specific objectives.
“WELCOME BISCUITS INDUSTRIES” Producing different types of product so they know
that it is necessary to advertise for their product so they are used media:
Advertising media is a vehicle, which carries the sales message of an advertiser to the prospects,
by that way they said in closing the gap between producer& consumer. Effective advertising
refers to informing the public about the right product at the right time through the right medium.
Conveying a right message through a wrong medium at the wrong time would be definite waste
of resources. Right media selection is therefore the crux of the success of the entire advertising
Media selection refers only to the selection of a specific medium of advertising from the
In “WELCOME BISCUITS INDUSTRIES” since starting there is less need for advertising
because their brand loyalty high in the market. The buyers have total trust on the good will of the
.On the other view point is producing product, which is raw material for other industry.
Therefore, they need not to increase awareness of their product, as there is enough demand in the
market. Therefore, they need less advertising for their product. However for new product mainly
uses these Medias i.e. advertising media direct, posture & hording.
Personal selling refers to oral face to face interaction or conversation between a sales
representative and prospective customer for the purpose of making sales. Basically, personal
selling is promotional tool used by a firm with the help of a well-trained and competitive spirited
sales person. Personal-selling is a unique tool as it is a face to face transaction between a sales
person and prospective customer.
“Personal selling is an effective communicative instrument used by a business from
through trained sales force to obtain the best result”.
“WELCOME BISCUITS INDUSTRIES” Know the objective and important personal selling.
But the industries is famous in the market so it is not required selling. It does not use this tool.
According to sales department, they use sales promotion, as it is one of the effective marketing
efforts, which stimulates the consumer purchasing and dealer’s coupon public display etc.
“WELCOME BISCUITS INDUSTRIES” gives sales promotion at consumer level and dealer
Publicity is another important communication of promotional tool. It is non-personal stimulation
of demand for a product, service or a business unit by placing commercially significant news
about it in a publication or obtaining Favorable presentation of it upon radio, television, or stage
is not paid for by the sponsor.
“Publicity is a marketing tool instruments any group that has an actual or potential
interest on ability to achieve its objectives”.
According in “WELCOME BISCUITS INDUSTRIES” always accept any sponsorship of
cultural programs imagination of sports like cricket tournament etc. to get publicity. According
to them good & favorable publicity can provide you lots of benefits.
(D) PRODUCT (FORECASTS)
Product is the four from of the four p’s of marketing plan .it is the most tangible and important
single component of the marketing programmers. The meaning of product is: “Anything that can
be offered to satisfy a need or want of the customer “OR “Product is an entity which serves the
benefits to the customers”
Which a product, there is nothing to distribute, nothing to promote, nothing to price. To the
marketer products are the building blocks of a marketing plan good product are the key to market
success. product decision are taken first by the marketers and these decisions are central to all
other marketing decision such as price ,place and promotion product is the vehicle by which a
provides consumer satisfaction. It is the engines that pull the rest of the marketing programmed.
The product concept according to Philip Kotler is:-“Consumer will favor those products that
offer most quality performance or innovative feature”
“The product may be a good a service or just an idea”.
A product is all thing offered to a market. Those things include physical objects, design, brand,
package, label, price, services, supportive literature, amenities and satisfaction not only from
physical product and services offered but also from ideas, personalities and organizations.
In short, a product is the sum total of physical, economic, social and psychological benefits.
Marketers must define their market in terms of product functions – what the customer expects
from the product.
Product is a basic element of marketing. Two important of the product strategy are.
To place a new product in the marketing i.e. product innovation.
To make change in the existing product i.e. product planning and development.
Product is the thing possessing utility. It has many components like:
Types of product
Total Solids 40% to 41%
Milk Fat 13.5% to 14.5%
Sugar 15% Approx.
Flours 0.17% to 0.19%
Protein 3.9% to 4.1%
FOOD ENERGY VALUE:-
Calories per 100 ml -196.7 kcal
ORGANIZATION CHART OF WELCOME INDUSTRIES
Mr. HARSHAD TRADA
Manpower is a key of the business. It is very important decision to decide how many people
require into the business. Following given number of employer and employees are required:
Sr. No. Particular Amt.
1 Production Manager 1
2 Engineer 2
3 Supervisor 3
4 Skilled Workers 27
5 Unskilled Workers 260
6 Guard 1
7 Managing Director 1
8 Marketing Manager 1
9 Personnel Manager 1
10 Finance manager 1
11 Clerk & Typist 1
12 Peon 1
SALARY & REMUNERATION
(1) Factory Staff :
Monthly Salary Total Yearly
1 Production Manager 1 45000 540000
2 Engineer 1 37500 450000
3 Supervisor 1 27000 324000
4 Skilled Workers 4 18000 864000
5 Unskilled Workers 6 9000 648000
6 Guard 1 10500 126000
Add : 20% Bonus 590400
Total Cost of Factory Staff 3542400
(2) Office Staff :
Monthly Salary Total Yearly
1 Managing Director 1 45000 540000
2 Marketing Manager 1 37500 450000
3 Personnel Manager 1 37500 450000
4 Finance manager 1 22500 270000
5 Clerk & Typist 1 22500 270000
6 Peon 1 7500 90000
Add : 20% Bonus 414000
Total Salary of Office Staff 2484000
REQUIRED FIXED ASSETS
Land and Building :
Particulars Sq. Mts. Rate (Rs.) Total Cost
Land 6100 2000 12200000
Building 5000 500 2500000
Plant and Machinery :
Sr. No. Name Qty. Total Cost
1 Cooling Machinery 1 150000
2 Air Compressor 2 75000
3 Cold Storage Container 5 1800000
4 High Tech Blenders 4 125000
5 Molding Machinery 2 40000
6 Contingencies and Electron Charges -- 100000
7 Computer 10 210000
Total Fixed Assets :
Particulars Amt. Rs.
Plant and Machinery 2500000
Other Asset 500000
WORKING CAPITAL REQUIREMENT
Sr. No. Details Period Amt.
1 Raw Material 25 Days 3000000
2 Work – In – Progress 2 Days 150000
3 Finished Goods 10 Days 450000
4 Bill Receivable 30 Days 375000
5 Current Expenses :
Repairs and Maintenance
Total Working Capital 4050000
Particular Amt. Rs.
Raw – Material Consumed
Less : Closing Stock
Add : Utilities
Prime Cost (A) 4250000
Dep. On Machines
Dep. On Building
Total Factory Cost (B) 477000
Postage and Telephone Exp.
Dep. On Other Assets
Int. On Capital
Total Admin. Exp. (C) 1858500
Cost of Production (A+B+C) 6585500
Add : Opening Stock of Finished Goods --
Less : Closing Stock of Finished Goods 585000
Research is common parlance refers to search for knowledge. Once can also define research as a
scientific and systematic search for pertinent information on specific topic. Research is also called as
scientific investigation. Some people think that research as a movement, from the known to
unknown. Research is an essential and powerful tool in leading man towards progress. Without
systemic research there would have been very little progress.
The advanced learner’s dictionary of current English lays down the meaning of research as
“A careful investigation or inquiry especially through search for new facts in any branch of
In short, search of knowledge through objectives and systematic method of finding solution to a
problem is called research.
MARKETING RESEARCH ON COSTOMER
Marketing research is the systematic and exhaustive search for study of the facts relevant to any
problem in the field of marketing. It is a systematic and intelligent investigation about unsatisfied
needs and wants of potential buyers.
Marketing research is very important because it gives knowledge regarding changing attitude of
consumers towards their product and it is also important while formulation of marketing strategies.
There are many methods of marketing research such as:
“WELCOME BISCUITS INDUSTRY” is dealing with industrial products; the reach is
restricted to the actual and potential buyers, location, volume of purchase and motives.
Marketing research becomes important for this company also because it gives the real idea to
solve any problem that comes in the way of marketing for changing the attitude of customers. The
total marketing research is made of research of total 7 different parts, product, price, market, sales,
As for marketing research is concerned “WELCOME BISCUITS INDUSTRY” has recently
adopted it in south region because south India is the best marketing field of automobile in India and
also company wants to find out the gold opportunities or possibilities of development in that field. In
researching the market this company had adopted a survey and observation techniques in allocating
MARKETING RESEARCH PROCESS
DEFINE THE RESEARCH PROBLEM:-
Every company has a particular goal. A study without objectives cannot reach the destination. My
project work programmed was also directed to some particular targets and the main objectives of the
study are as bellow;
Marketing research is to provide information that will assist marketing managers in recognizing and
react to marketing opportunities and problems. Marketing research is the function, which links the
consumer, customer and public to the marketer through information. Research as a movement, a
movement from the known to the unknown.
Marketing Research study is the way to find out the hidden assets of the organization, which should
be implemented in proper way to expand the business with the help of our prospective customers.
Marketing research is an art of scientific investigation. A careful investigation or inquiry especially
through search for new facts in any branch of knowledge. Systematized to effort to gain a new
knowledge. Business research as systematic inquiry that provides information to guide business
There are mainly two types of method for data collection i.e. primary and secondary. The primary
data are those which are collected afresh and for the first time, and thus happen to be original
character. Secondary data, on other hand, are those which have already collected by someone else
and which have already passed through the statistical process.
For our research analysis we used primary data collection method. In this method we collect our
data though questionnaires.
We have fill up questioner to our 30 customer at different area of India
To find out “customer satisfaction of “welcome industries”, the one way is Research Methodology to
deal with the customer and their preferences.
We have select 9 parameter according to “welcome biscuits industries” product it’s given
Response of staff & communication satisfaction.
Complaint handling satisfaction.
Overall reputation of our Brand satisfaction.
Technical support during Enquiries satisfaction.
Post delivery service satisfaction.
DATA COLLECTION INSTRUMENT
CUSTOMER FEED BACK FORM
NAME : - ………………………………………………..
GENDER : - ………….......
AGE : - ………………
CITY/ TOWN : - ….…………..
We wish to improve our service and quality of our product. Therefore, please let us know
where we stand in satisfying your requirements.
Vice President (Mktg.)
Your Rating Reason for poor rating
5 4 3 2 1
5 Response of staff
reputation of our
8 Technical support
9 Post delivery
Suggestions for improving satisfaction level :
Rating Criteria: 5=Excellent. 4=Very Good. 3=Good. 2=Average. 1=Poor.
Please (√) tick mark in appropriate rating.
“WELCOME BISCUITS INDUSTRIES”
ANALYSIS AND INTERPRETATION:-
Data analysis and interpretation are conduct according to customer feedback. The criteria
of satisfied or dissatisfied according customer rating of parameter. Over here the unit of
measurement is percentage.
We have fill up questioner to our 30 customer at different area of India. According questioner
data we have conduct briefly analysis and interpretation of all 9 parameters and overall
satisfaction and dissatisfaction.
AVARAGE OF ALL CUSTOMER RATING
All (30) Customers' rating
5 4 3 2 1
Good Average Poor
1 Quality-wise 42.86 33.33 23.81 0.00 0.00
2 Price-wise 14.29 57.14 23.81 4.76 0.00
3 Packing-wise 38.10 42.86 19.05 0.00 0.00
4 Delivery-wise 23.81 42.86 23.81 4.76 4.76
Response of staff
33.33 52.38 9.52 4.76 0.00
23.81 57.14 19.05 0.00 0.00
of our Brand
19.05 61.90 19.05 0.00 0.00
9.52 76.19 14.29 0.00 0.00
4.76 76.19 14.29 4.76 0.00
23.28% 55.56% 18.52% 2.12% 0.53%
Overall average percentages:-
The analysis and interpretation of above data we can says in above bar chart that the response
given by the respondents about excellent overall percentage according to 23%, very good
according to 57%, good according to 18%, average according to 2% and poor according to 1%.
So we can say that according to the is criteria customers 97% are satisfied and 3% customers are
dissatisfied in overall average percentage.
5 4 3 2 1
Good Average Poor Total
23.28% 55.56% 18.52% 2.12% 0.53% 100.00%
Series1 23.28 55.56 18.52 2.12 0.53
Excellent Very good Good Average Poor
5 4 3 2 1
In the business plan Report on Welcome Biscuits industries, I have discussed all financial data and other
The market of Biscuits industries is expanding its demand for the product is increasing day by day. The
return in this business is also satisfactory. At last it can be said that future of this product is very bright.
With the expectation of high profitability and good completing of high is assumed that it would be the
perfect product to be manufacturing in today’s environment.
Marketing Management (4 p’s of marketing) - Philip Kotler
Marketing and Sales Promotion - S. A. Sherlekar
New Entrepreneurs - P.C. Jain
Financial Management - I. M. Pandey & Prasanna Chandra
Link : business plan (project report) .com
Reference of previous research data.