Boabab Health, March 2014Harry Hochheiser, harryh@pitt.edu
HTC at LightHouse and Martin Preuss
Harry Hochheiser
University...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
General Comments
• At Light House, session was, like ANC, more ...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
HPC interviews vs. contextual design
• HTC:
• many people, one ...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Game Plan
• Each person’s notes are tracked as one “interview”
...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Game Plan, continued
Do this separately for each location
And t...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Recorder
User Profile:
U1: An HTC counselor at lighthouse. Very...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Interpretation Notes
User ID Note # Type Note
U1 1 DI, Q, B
DI:...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Flow Model
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Flow Model
Identify..
Individuals
Responsibilities
Groups
Flow
...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Cultural Model
●
What is the overall political, organizational,...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Processing Mapping

Lowry, et al NISTIR 7988
Flow chart with se...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Process Map
What are the steps in the process?
Not just in the ...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Goals-Means Decomposition

Lowry, et al NISTIR 7988
Identify go...
Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu
Affinity Diagram
Go through all notes and hierarchically catego...
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Modeling and Design Notes for HIV Testing and Counseling, Baobab Health

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Notes on modeling and design based on interviews and observations for HIV Testing and Counseling. Presented to Baobab Health Trust, Lilongwe, Malawi, March 2014.

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Modeling and Design Notes for HIV Testing and Counseling, Baobab Health

  1. 1. Boabab Health, March 2014Harry Hochheiser, harryh@pitt.edu HTC at LightHouse and Martin Preuss Harry Hochheiser University of Pittsburgh Department of Biomedical Informatics harryh@pitt.edu +1 412 648 9300 Attribution-ShareAlike CC BY-SA
  2. 2. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu General Comments • At Light House, session was, like ANC, more of an interview than a contextual inquiry • Further interviews/observations likely needed • Iteration! • Don’t be surprised or discouraged if you missed important points
  3. 3. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu HPC interviews vs. contextual design • HTC: • many people, one interviewee • No recording • Contextual inquiry • one/two interviewer(s), one interviewee • record/transcribe • We will have less detail/less fidelity than we might like
  4. 4. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Game Plan • Each person’s notes are tracked as one “interview” • Write down data about user • Go over notes • Recorder: writes down key observation, insight, influence, question, design idea, breakdown • Not steps in sequences/communication - those go in.. • Work modelers: draw flow, cultural, and process map models as we go • Rat hole watcher: make sure we don’t get distracted
  5. 5. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Game Plan, continued Do this separately for each location And then combine Additional notes for other details information recorded at registration?
  6. 6. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Recorder User Profile: U1: An HTC counselor at lighthouse. Very experienced in testing and counseling. Takes great pride in quality assurance efforts and adherence to protocols.
  7. 7. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Interpretation Notes User ID Note # Type Note U1 1 DI, Q, B DI: Design Idea. Q: Question. B: Breakdown
  8. 8. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Flow Model
  9. 9. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Flow Model Identify.. Individuals Responsibilities Groups Flow Artifacts Communication topics Action Artifacts Places Breakdowns
  10. 10. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Cultural Model ● What is the overall political, organizational, social context?
  11. 11. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Processing Mapping Lowry, et al NISTIR 7988 Flow chart with sequences and branching Slightly less detailed than sequence diagrams
  12. 12. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Process Map What are the steps in the process? Not just in the HIV test…
  13. 13. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Goals-Means Decomposition Lowry, et al NISTIR 7988 Identify goals of the system and the means used to achieve those goals
  14. 14. Baobab Health, March 2014Harry Hochheiser, harryh@pitt.edu Affinity Diagram Go through all notes and hierarchically categorize..

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