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Lumikha Presentation at ICT Education Forum in Bais, Negros Oriental

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eLearning for Busines Process Outsourcing

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Lumikha Presentation at ICT Education Forum in Bais, Negros Oriental

  1. 1. – AT E L I ER L UM I K H A “Hello.” 1
  2. 2. I C T M I S S I O N & V I S I O N • Mission - To provide leadership, direction and coordination in the development, implementation and use of ICT for socio-economic development and for delivery of public service to digitally empowered citizens. • Vision - A globally competitive knowledge-based economy, enabled by open and innovative ICT-enabled governance, providing world-class responsive services to digitally empowered citizens and communities in a progressive, equitable and sustainable society. 2
  3. 3. T H E B P O I N D U S T R Y 3
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  5. 5. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P ) “In 2015, we breached our target revenue of $21 billion. We registered almost $22 billion revenues and had almost 1.1 million direct employment.” 5
  6. 6. B U S I N E S S P R O C E S S O U T S O U R C I N G • Large, Representing 10% of the Philippines’ GDP • Dumaguete BPO’s Employ ±10,000 • Comparatively Relatively Stodgy • Commoditized Offering • Race to the Bottom 6
  7. 7. S A M E , S A M E … B U T D I F F E R E N T 7
  8. 8. 8
  9. 9. A T E L I E R L U M I K H A • Small Player, Provincial Location • Team < 50 • Dumaguete City • To Attract Business We Need to Differentiate • To Succeed Lumikha Must be Very Efficient 9
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  11. 11. – O S C A R W I L D E “We are all in the gutter, 
 but some of us are looking at the stars.” 11
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  13. 13. O U R V I S I O N 13
  14. 14. O P E N S O U R C E D V O C A T I O N A L E L E A R N I N G • Drink Our Own Kool-aid First • Deploy Learning to Our Team • Extend to Our Ecosystem • Test & Iterate • Make it Good • Make it Better • Deploy as Totally Free Resource for BPO Community 14
  15. 15. eLearning 15
  16. 16. E F F I C I E N C Y P R O M I S E • Learning is always a good investment • Goodness of eLearning • Available • Flexible • Consistent • Reusable • Trackable 16
  17. 17. G R O V E ’ S L E A R N I N G F O R M U L A • 4 Lessons @ 3 hours Preparation = 12 Hours • 10 Learners/Lesson • 1,500 Hours Worked in a Year x 10 = 15,000 Hours • 1% Improvement • Gain of 150 Hours on 12 Hour Investment 17
  18. 18. 12.5x ROI 18
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  20. 20. – A N DY G R O V E , F O R M ER I NT E L C E O “Training is, quite simply, one of the highest-leverage activities a manager can perform.” 20
  21. 21. E L E A R N I N G G O O D N E S S 21
  22. 22. A V A I L A B L E • Low Cost of Delivery • Scalable • Always On - 24x7 Access • Accessible from any Internet Connection 22
  23. 23. F L E X I B L E • Convenient • On-demand • Web-based • Self-explanatory  23
  24. 24. C O N S I S T E N T & R E U S A B L E • Always On Message  • Extensible  • Learning Objects can be: • Recycled • Repurposed 24
  25. 25. A C C O U N T A B L E • Measuring What Matters • For BPOs We Relentlessly Track Performance • On the Job Improvement • Pre- and Post Testing for Learning Uptake • Satisfaction Surveys • immediately after learning • 2 weeks • 4 weeks  25
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  27. 27. – YO U “Ano ngayon?” 27
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  31. 31. – M I K E R O WE “Millions of people who have stopped looking for work, are ignoring 5.6 million genuine opportunities. That’s not a polemic, or a judgment, or an opinion. It’s a fact. And so is this: most of those 5.6 million opportunities don’t require a diploma – they require a skill.” 31
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  33. 33. – S E N ATO R S O NN Y A N G A R A “Clearly, there is a need for new paradigms and pedagogies. The Philippines needs to consider these for the country’s skills development framework to be a meaningful and long- term driver of economic growth.” 33
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  35. 35. F I L I P I N O Y O U T H ’ S S L O W T R A N S I T I O N F R O M S C H O O L T O W O R K R E D U C E S T H E I R C H A N C E S O F F I N D I N G A G O O D J O B B E C A U S E T H E I R E M P L O Y A B I L I T Y D I M I N I S H E S . • The transition period may include the following: • Looking for a Job • Short-term Skills Training • Temporary Work • Household Duties  • Inactivity: out of employment, education and training Source: Bird, K. 2012. Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines. ADB. Manila. 35
  36. 36. 1 I N 4 Y O U N G P E O P L E A R E I D L E • Prolonged idleness can permanently damage future prospects. • About one in three young women are idle at any given time. • Youth from lower income families are more at risk of falling idle after graduation. • Philippine rates for idleness amongst the young are comparatively high. 36
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  38. 38. – D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P ) “…a need to develop the Philippines’ talent pool to address the skills-job mismatch and the requirements of the global outsourcing market.” 38
  39. 39. E L E A R N I N G S U P P L E M E N T S & I N C R E A S E S T H E E F F I C I E N C Y O F T R A D I T I O N A L L E A R N I N G B Y L O W E R I N G B A R R I E R S T O K N O W L E D G E A C Q U I S I T I O N . 39
  40. 40. P E D A G O G Y 40
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  42. 42. – M I C H E LL E O S I A S “Follow the Content Commandments!” 42
  43. 43. G E T C H U N K Y B R E V I T Y I S B E A U T I F U L S H O W , D O N ' T T E L L S A Y I T A G A I N … A N D A G A I N S I M P L I F Y 43
  44. 44. B E I N T E R A C T I V E S T I C K T O T H E S T A N D A R D S G E T F E E D B A C K P R O M O T E C O L L A B O R A T I O N 44
  45. 45. A N E X A M P L E 45
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  47. 47. S C R U M M A N D A T E • Management Vision: • Industry leadership in terms of HR policies that make Lumikha a great place to work and sustainable for its employees - we want to be in business for the long-term with employee tenure measured in decades rather than years. • Operational excellence that places us among the elite Business Service Providers in the world.This ambitious goal will be achieved through steady, daily improvement; organizational alignment and our team's commitment. • Evolve into a learning organization using online learning technology, team thirst for knowledge and management dedication to individual development. • To reach these lofty goals, management believes a common framework for problem-solving and efficient project completion is essential.Therefore learning Scrum is compulsory for all Limikha team members. 47
  48. 48. S C R U M L E A R N I N G • 4 courses of 10-15 lessons • Scenario-based Exercises • Lesson Quizzes • Course Tests • Satisfaction Surveys for Learners • Learning Management Platform @ www.learngo.ph 48
  49. 49. T H A N K S ! L U M I K H A . C O H A R R Y @ L U M I K H A . C O 49
  50. 50. R E S O U R C E S • A great summary of eLearning • https://en.wikipedia.org/wiki/Educational_technology • About eLearning K-12 • http://www.onlineprogramhowto.org/ • ICT  • http://icto.dost.gov.ph/ • The eminently quotable Oscar Wilde • https://en.wikiquote.org/wiki/Oscar_Wilde • Andy Grove & Learning in Corporate Environment • http://amzn.to/29tTpqt • More About Spain • http://www.bloomberg.com/news/articles/2016-07-01/spain-is-running-out-of-workers-with-almost-5-million-unemployed? utm_source=nextdraft&utm_medium=email 50
  51. 51. R E S O U R C E S • Dirty Jobs • https://en.wikipedia.org/wiki/Dirty_Jobs • Mike Rowe Works Foundation • http://profoundlydisconnected.com/ • MIke Rowe’s Post on the Skills Gap • http://mikerowe.com/2016/02/stopignoringskillsgap/ • Senator Sonny Angara • https://www.facebook.com/sonnyangara/ • Mind the Skills Gap Program • https://www.britishcouncil.ph/programmes/skills-and-employability/mind-skills-gap • Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines • http://www.adb.org/sites/default/files/linked-documents/43396-013-phi-oth-02.pdf 51
  52. 52. R E S O U R C E S • Force Multiplication • https://en.wikipedia.org/wiki/Force_multiplication • Pedagogy • https://en.wikipedia.org/wiki/Pedagogy • Philippines eLearning Society • http://elearning.ph/ • Google Apps for Education • https://www.google.com/edu/ • Evernote • https://evernote.com/ • Scrum • https://en.wikipedia.org/wiki/Scrum_(software_development) • http://amzn.to/29tZWRZ 52

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