The Illusion of Communication

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The Illusion of Communication

  1. 1. The Illusion of Communication A Leader’s Tale
  2. 2. “The single biggest problem with communication is the illusion it has taken place” G.B.Shaw
  3. 3. Communication works for those who work at it
  4. 4. Communication is the real work of Leadership
  5. 5. The more elaborate the means of communication, the less we communicate
  6. 6. “Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.”
  7. 7. Communities of Practice Improving Leadership, communication and engagement
  8. 8. What is a CoP?
  9. 9. Group of People Brought together To solve common problems and share common interests
  10. 10. A Community of Practice is a network of individuals with common problems or interests who get together to explore ways of working, identify common solutions, and share good practice and ideas.
  11. 11. Communities do not reproduce
  12. 12. So how are they different? Traditional Structure Communities
  13. 13. What’s in it for Me? Development Reputation Networks Profile Training
  14. 14. Ingredients for Success Purpose Activities Members Facilitators Promotion
  15. 15. Success•clear purpose •create a safe and trusted environment •committed core group of active participants •being motivated •knowing the needs of participants •having a clear action plan with activities to meet needs •blending face-to-face and online activities
  16. 16. Advice • build on personal relationships • use the necessary tools • sponsor, budget, resources • not too fast • manage do not control • light touch • members goals are key
  17. 17. Communities take Time and Effort to get long term Success Remember
  18. 18. Knowledge is an important strategic resource
  19. 19. 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