Enhancement Programme For Asian
Call Centre Operators Serving
English Speaking Markets
Mind Evolution
Who?
Professional
Speaker
Trainer
Coach Blogger
Strategist
Strategic
Negotiator
Futurist
Harish Shah
Mind Evolution
An Entrepreneur and a Professional Consultant
with broad and diverse experience across sectors
offering services in Strate...
Based in Singapore
Mind Evolution
In depth
knowledge of
Consumer
Landscape
Overseen
Training for
Call-Centre /
Customer
Service Staff
in Singapore
Global
Cu...
An intensive programme integrating training in
language, cultural savvy, customer mindset and
customer service with a focu...
Speak the
lingo – You
are where the
customer
lives
Engage &
Converse
Put yourself
in the
customer’s
shoes
Speak the
langua...
How?
Disruptive
Technologies
In Mind
Focused on
Sustainabilit
y & Business
Continuity
Whole
Systems
Approach
Future
Orient...
Contact Person: Harish Shah
Sole-Proprietor | Coach | Facilitator | Trainer | Motivational Speaker
Mobile Phone: +65 9451 ...
Thank You
Mind Evolution
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Enhancement Programme for Asian Call Centre Operators Serving English Speaking Markets

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An Overview of Mind Evolution's Enhancement Programme to help Asian Call Centre Operators better engage and deliver services to clients in English Speaking Markets.

The Programme is developed particularly with Call Centre Personnel in India and the Philippines in mind, though it can be customised for other domestic environments.

Published in: Business, Education
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Enhancement Programme for Asian Call Centre Operators Serving English Speaking Markets

  1. 1. Enhancement Programme For Asian Call Centre Operators Serving English Speaking Markets Mind Evolution
  2. 2. Who? Professional Speaker Trainer Coach Blogger Strategist Strategic Negotiator Futurist Harish Shah Mind Evolution
  3. 3. An Entrepreneur and a Professional Consultant with broad and diverse experience across sectors offering services in Strategic Foresight, Branding, Social Media, Negotiation Strategy, Employee Motivation and Personal Development. Harish Shah – A Brief Introduction Mind Evolution
  4. 4. Based in Singapore Mind Evolution
  5. 5. In depth knowledge of Consumer Landscape Overseen Training for Call-Centre / Customer Service Staff in Singapore Global Cultural Exposure in Business Australian BPO Experience Knowledge of Asian Personnel Mindset Why? Mind Evolution
  6. 6. An intensive programme integrating training in language, cultural savvy, customer mindset and customer service with a focus on their interdependence. The Programme – A Brief Introduction Mind Evolution
  7. 7. Speak the lingo – You are where the customer lives Engage & Converse Put yourself in the customer’s shoes Speak the language as if it is your native Understand the generic Socio- psychology of 1st world economies What? Mind Evolution
  8. 8. How? Disruptive Technologies In Mind Focused on Sustainabilit y & Business Continuity Whole Systems Approach Future Oriented Approach In Tandem With The Constantly Changing Environment Mind Evolution Disruptive Technologies In Mind Focused on Sustainabilit y & Business Continuity Future Oriented Approach Disruptive Technologies In Mind Focused on Sustainabilit y & Business Continuity In Tandem With The Constantly Changing Environment Future Oriented Approach Disruptive Technologies In Mind Focused on Sustainabilit y & Business Continuity Whole Systems ApproachIn Tandem With The Constantly Changing Environment Future Oriented Approach Disruptive Technologies In Mind Focused on Sustainability & Business Continuity In Tandem With The Constantly Changing Environment Disruptive Technologies In Mind Focused on Sustainability & Business Continuity Whole Systems ApproachIn Tandem With The Constantly Changing Environment Disruptive Technologies In Mind Focused on Sustainability & Business Continuity 2 Weeks Full- time Intensive Programme Classroom Format 25-30 Participants a Batch Practice Oriented + Assessment Oriented No Spectator + No theory + No Exam
  9. 9. Contact Person: Harish Shah Sole-Proprietor | Coach | Facilitator | Trainer | Motivational Speaker Mobile Phone: +65 9451 0637 Email: harish_shah@mind-evol.com www.mind-evol.com sg.linkedin.com/in/harishshah
  10. 10. Thank You Mind Evolution

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