Lotus Notes Client Troubleshooting


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Lotus Notes Client Troubleshooting

  1. 1. Lotus Notes Client Troubleshooting
  2. 2. Names.NSF Users Address Book <ul><li>Creating Editing Location Document </li></ul><ul><li>Mail settings for a location </li></ul><ul><li>Scheduling replication </li></ul><ul><li>To Change your address book </li></ul><ul><li>Setting User Preference </li></ul><ul><li>Notes announce new mail </li></ul><ul><li>To Secure your Notes Window </li></ul><ul><li>Displaying and changing toolbar </li></ul><ul><li>Mail and address book troubleshooting </li></ul><ul><li>Database troubleshooting </li></ul><ul><li>Important Notes file to backup </li></ul>
  3. 3. Creating Editing Location Document Open Users address book manually To view Location Click on Advanced --Location Location documents in your address book specify settings such as the server where your mail resides, whether you work online or offline with an outgoing mailbox When you move to a different physical location, such as your home, where you change the way you connect to servers, you can make adjustments automatically by selecting a different Location document.
  4. 4. To create or edit a Location document manually <ul><ul><ul><li>Ask your Domino administrator for the following before you begin: </li></ul></ul></ul><ul><ul><ul><li>1 The name of your home (mail) server </li></ul></ul></ul><ul><ul><ul><li>2 Whether you use a Domino directory server and the name of that server </li></ul></ul></ul><ul><ul><ul><li>Whether your organization uses a proxy server for connection to the Internet, and the settings to specify for that server </li></ul></ul></ul><ul><ul><ul><li>From the menu, choose File - Mobile - Locations. Notes opens the Locations view of your Personal Address Book </li></ul></ul></ul><ul><ul><ul><li>Do one of the following: </li></ul></ul></ul><ul><ul><ul><ul><li>To create a Location document, click the &quot;New&quot; button </li></ul></ul></ul></ul><ul><ul><ul><ul><li>and choose &quot;Location.&quot; </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To edit a Location document, select the location and </li></ul></ul></ul></ul><ul><ul><ul><ul><li>click the &quot;Edit Location&quot; button. </li></ul></ul></ul></ul>
  5. 5. To create or edit a Location document manually <ul><ul><ul><li>On the Basics tab in the &quot;Location name&quot; field, enter a name for this location.button. </li></ul></ul></ul><ul><ul><ul><li>In the &quot;Location type&quot; field, do one of the following: To use a LAN (for example at your office) </li></ul></ul></ul><ul><ul><ul><li>In the Proxy field (does not appear for Notes Direct Dialup locations), specify options for connecting to the Internet through a proxy server if your organization uses one. </li></ul></ul></ul><ul><ul><ul><li>Click the Servers tab. </li></ul></ul></ul><ul><ul><ul><li>In the &quot;Home/mail server&quot; field, enter the name of your Domino home server. </li></ul></ul></ul><ul><ul><ul><li>Click Ports and select at least one of the ports that Notes lists. </li></ul></ul></ul><ul><ul><ul><li>Click the Mail tab and specify mail settings for the location, especially whether you want to keep mail on the server and work online or work offline in a local mail database and replicate changes </li></ul></ul></ul><ul><ul><ul><li>Click &quot;Save & Close.&quot; </li></ul></ul></ul>
  6. 6. Mail settings for a location <ul><li>You can specify mail settings, such as whether to use your mail on a server or use your local replica, from the Mail tab of a Location document. </li></ul><ul><ul><ul><li>Mail file location-----Select &quot;on Server&quot; to use your mail file directly on a server at the location or select Local to use a local replica of your mail file at the location. When you use a local replica, Notes stores mail you send in an outgoing mailbox until replication occurs- </li></ul></ul></ul><ul><ul><ul><li>Mail file----The path to your mail file. Notes opens the mail file you have specified in this field when you: </li></ul></ul></ul><ul><ul><ul><li>Domino mail domain---The mail file's domain. </li></ul></ul></ul><ul><ul><ul><li>Recipient name type-ahead---Select Disabled if you don't want to have Notes automatically suggest full names when you type mail addresses while this location is current. Select &quot;Local Only&quot; to have Notes look for names in your Personal Address Book when you type mail addresses. Select &quot;Local then Server&quot; to have Notes look for names in your Personal Address Book and then the Domino Directory on your home server when you type mail addresses. </li></ul></ul></ul>
  7. 7. Mail settings for a location <ul><ul><ul><li>Activate recipient name type-ahead-----Select &quot;On Each Character&quot; to have Notes look for a name with each letter you type (for example find Johnson if you type Joh), or &quot;On Delimiter&quot; to have Notes look only when you’ve typed an entire name. </li></ul></ul></ul><ul><ul><ul><li>Recipient name lookup---Select &quot;Stop after first match&quot; to have Notes find only the first name that matches the recipient name when you send mail from this location. Select &quot;Exhaustively check all address books&quot; to have Notes find all of the names that match the recipient name and ask you which one to use. </li></ul></ul></ul><ul><ul><ul><li>Mail addressing---This field appears only if you have specified Local for &quot;Mail file location.&quot; </li></ul></ul></ul><ul><ul><ul><li>Select &quot;Local and Server&quot; to show any Domino directories on your home server in the &quot;Choose address book&quot; list in various dialog boxes that let you select people, for example, Select Addresses or Select Names. </li></ul></ul></ul>
  8. 8. Mail settings for a location <ul><ul><ul><li>Send outgoing mail---Select &quot;through Domino Server&quot; to send mail through your home server. </li></ul></ul></ul><ul><ul><ul><li>Format for messages addressed to Internet addresses---Select &quot;Notes Rich Text Format&quot; to allow all messages over the Internet to be sent as plain text. Select &quot;MIME Format&quot; to keep as much formatting as possible, depending on the recipient’s mail, when mailing to non-Notes users. </li></ul></ul></ul><ul><ul><ul><li>Transfer outgoing mail if----This field appears only if you have specified Local for &quot;Mail file location. </li></ul></ul></ul><ul><ul><ul><li>Type the number of messages which must accumulate before Notes automatically sends mail. </li></ul></ul></ul>
  9. 9. Scheduling replication <ul><ul><ul><li>Using a replication schedule, you can replicate local databases on a regular basis automatically..&quot; </li></ul></ul></ul>If you specify certain databases as high-priority, Notes will replicate them on an additional, more frequent schedule than other databases. For example, you might set your mail database as high-priority High-priority database entries on the Replicator page appear with a double clock icon.
  10. 10. Scheduling replication <ul><ul><ul><li>To specify a replication schedule </li></ul></ul></ul><ul><ul><ul><li>1. Open any local replica database. </li></ul></ul></ul><ul><ul><ul><li>2. From the menu, choose File - Replication - Settings. </li></ul></ul></ul><ul><ul><ul><li>3. Click &quot;Change Schedule.&quot; </li></ul></ul></ul><ul><ul><ul><li>Note You can set up the same replication schedule from the Replication tab of the current Location document in your Personal Address Book, or from the &quot;Scheduled replication is disabled&quot; menu at the top right of the Replicator page. </li></ul></ul></ul><ul><ul><ul><li>4 Select &quot;Replication is enabled for this location.&quot; </li></ul></ul></ul><ul><ul><ul><li>5. (Optional) If you want the schedule to begin as soon as you finish setting it, select &quot;Immediately.&quot; Otherwise, select &quot;Next Replication.&quot; </li></ul></ul></ul><ul><ul><ul><li>6.(Optional) Select &quot;Replicate when Notes starts.&quot; With this setting, Notes prompts you at startup to begin replication, so you have the chance to cancel. Select &quot;Don't prompt&quot; if you want Notes to replicate at startup without giving you a chance to cancel. </li></ul></ul></ul>
  11. 11. Scheduling replication <ul><ul><ul><li>7. Select &quot;Replication Interval&quot; and specify the primary schedule: </li></ul></ul></ul><ul><ul><ul><ul><li>In the &quot;Replicate daily between&quot; field, specify start and end times that define the period of the day during which you want replication to occur. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.(Optional) Select &quot;Additional interval for high-priority databases&quot; and specify the additional schedule as in the previous step. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>9 Click OK to return to the Replication Settings dialog box. </li></ul></ul></ul></ul>
  12. 12. Examining Replica IDs <ul><ul><ul><li>A replica has the same replica ID as the original file or database. This distinguishes a replica from a copy of a database made by choosing File - Database - Copy. The common ID lets you replicate changes between the replica and the original database. If you have two copies of a database with different replica IDs, you can't replicate between them. </li></ul></ul></ul><ul><li>Tip If you copy a database (.NSF) file using your operating system, the copy is a replica. Only copies made in Notes are not replicas. </li></ul><ul><li>To see a database's replica ID </li></ul><ul><ul><ul><li>1. Open or select the database. </li></ul></ul></ul><ul><ul><ul><li>2. From the menu, choose File - Database - Properties and look under &quot;Replica ID.&quot; </li></ul></ul></ul><ul><ul><ul><li>3. Click the Information tab. </li></ul></ul></ul>
  13. 13. To Change your address book <ul><li>You can change the address book Notes uses, or you can have Notes look in more than one address book. All local address books you specify appear in the &quot;Choose address book&quot; field in the Select Addresses, Find People, and Select Names dialog boxes. </li></ul><ul><li>1. From the menu, choose File - Preferences - User Preferences. </li></ul><ul><li>2. Click Mail. </li></ul><ul><li>3. In the &quot;Local address books&quot; field, do one of the following </li></ul><ul><li>To change to another address book, delete the file name of the existing address book, and then click Browse to locate and enter the file name of the address book you want to use. Click OK. </li></ul><ul><li>To use more than one address book, click Browse, locate the address book, and click OK to add it to the list. Repeat to add other address books. </li></ul><ul><li>4. Exit and restart Notes </li></ul>
  14. 14. To set how often and how Notes announces new mail 1. From the menu, choose File - Preferences - User Preferences 2. Click Mail. 3. Under Receiving, select &quot;Check for new mail every x minutes&quot; to enable new mail notification. 4. Type a number in the &quot;Check for new mail every x minutes&quot; field to set the interval at which Notes checks for new messages. The default is every 15 minutes.
  15. 15. To secure your Notes window The Logout option at the bottom of the User Preferences - Basics page allows Notes to lock your User ID after a specified time period of inactivity. When Notes locks your User ID, the screen automatically clears, so no one can see your Notes window. Thus, you can step away from your computer, leave Notes running and be confident that your data is secure 1. From the menu, choose File - Preferences - User Preferences. 2. Select &quot;Logout (and lock Notes display) if you haven't used Notes for 15 minutes&quot; and then edit the number of minutes of inactivity you want to elapse before Notes locks your User ID. 3 Click OK.
  16. 16. Mail and Address Book troubleshooting Why does the status bar say &quot;Pending delivery&quot; when I send mail? &quot;Pending delivery&quot; displays in the status bar when you are working in a local replica of your mail database. When you send mail, the mail goes into the outgoing mailbox as pending. When you dial into the network, connect online, or replicate your local database with the server, mail in the outgoing mailbox is automatically sent. Why won't my mail rule run? After you create a rule you must enable it before it can run. Open the Rules folder in the navigation pane, select your rule, and click &quot;Enable Rule.“ Why can't I send a message a second time? Open the existing message you want to send, and choose Actions - Copy Into New - New Memo. Then you can send the message again, with or without further editing. Unable to forward Mail See the user mail file is correct in location document
  17. 17. Databases troubleshooting Why can't I access a server that a database is on? You may not be able to access a database if it is on a server you are not authorized to use. You may not have the correct certificate for accessing the server, or you may not have the correct access control. If you need access to a server you are not authorized to use Why can't I change the name of this database? To change the name of a shared database, you must have at least Designer access. Why can't I create a shared field? To create a shared field, you must have Designer or Manager access. Why can't I compact this database? You need more than twice the size of the database available in storage space on your hard drive to compact the database. Notes makes an extra copy of the database while compacting it, and only removes the original after the compacted version is complete. Why can't I delete this database? You must have Manager access to delete a database
  18. 18. Important Notes files to save or backup The following is a list of Notes files that you may want to save or backup in case you ever need to uninstall Notes and then reinstall it at another time. Note You may not have all of these files. BOOKMARK.NSF--NotesData directory---Contains your saved bookmarks and Welcome Page information. DESKTOP6.NDK---NotesData directory---This is your Workspace that maps to your bookmarks. NAMES.NSF---NotesData directory---Contains your contacts, connections, locations, and Personal Address Book information. NOTES.INI---Notes program directory ----Contains the information you provide when you set up Notes, including the options you select in User Preferences. May also contain information created by your administrator. This file gets deleted when you uninstall Notes. *.NSF---NotesData directory---Local databases that you create are stored in the Data directory. <yourname>.ID---NotesData directory---This is your User ID file. You need this to access Notes.
  19. 19. Displaying or changing toolbars <ul><li>To make additional toolbars visible </li></ul><ul><li>You can select the toolbars you want to display for your Notes sessions. </li></ul><ul><li>1. Choose File - Preferences - Toolbar Preferences </li></ul><ul><ul><ul><li>2. Click Toolbars. </li></ul></ul></ul><ul><ul><ul><li>3. Select the names of toolbars you want to display by checking the check boxes to the left of the toolbar names in the Visible column under &quot;Available Toolbars.&quot; To see what buttons populate an available toolbar, click the title and the toolbar appears below the list. </li></ul></ul></ul><ul><ul><ul><li>4. When finished, click OK. </li></ul></ul></ul>