RESUMEHARIKRISHNAN.P E -Mail: firstname.lastname@example.orgMobile: 97150 3615932PROFILEA detail-minded individual combining strong interpersonal and communication skills withexperiences in human resources, sales & marketing and customer services in corporate firmsOBJECTIVETo utilize career experience, skills, and education to contribute to employer objectives, profitability,and success with an organization offering potential for challenge and growthPROFESSIONAL PROFILE ♦ Dynamic Professional with significant experiences in sales & marketing, customer services and human resource management. ♦ Results driven achiever and an effective team leader with exceptional interpersonal skills. ♦ Highly flexible and adaptable performer; for multitasking and thriving in a fast paced environment while coordinating numerous time bound projects. ♦ Exceptionally motivated self-starter and creative problem solver who works hard and loves a challenge.EDUCATION ♦ B.A History from Madras University, April 1996 to 1999. ♦ MBA in Marketing & Human Resources Management Project in O.N.G.C (Motivational aspects of the employees in Hierarchy level.) from The New College Institute of Management. , University of Madras (2001-2004). In the Project (1st Class).SKILLS AND ABILITIES ♦ Extensive experience in servicing customers, both in person and by telephone in the mobile industry. An independent self-starter. ♦ Good communication skills in dealing with customers, co-workers and employees both oral and written. ♦ Well organized and highly efficient working in a multi tasking dynamic environment with an ability to plan, organize and supervise the work of others. ♦ Knowledgeable and experienced in overall functioning of the human resources department with special emphasis on employee personal record audit. ♦ Possess the required IT skills in Customer Relationship Management (CRM), MS-Office, Internet Applications, Lotus Notes and POS Software.
MARKETING SKILLS ♦ Designed, developed and implemented marketing and sales campaigns, fundraisers, employee incentive programs and contests. ♦ Evaluated target markets and proposed marketing strategies. ♦ Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors; oversaw print operations and coordinated mailing process.COMMUNICATION SKILLS ♦ Promoted products and services; generated leads and initiated sales. ♦ Established and improved client communications; maintained ongoing relationships. ♦ Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. ♦ Conducted surveys and analyzed results. ♦ Coordinated, planned and contributed at trade shows and special events. ♦ Served as representative and liaison.BUSINESS ADMINISTRATIVE AND MANAGEMENT SKILLS ♦ Hired, trained, coached, supervised and evaluated staff members. ♦ Led teams; chaired committees; initiated volunteer events and activities. ♦ Launched and operated sole proprietorship. ♦ Reviewed and analyzed insurance applications and documents; expedited materials; evaluated and audited medical data. ♦ Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Adobe PhotoShop and all Internet functions
WORK EXPERIENCE Senior Sales - Customer Care Officer: Bharti - Airtel Ltd- (July 2006 to Feb 2009) Bharti Airtel Services Limited. DATA SERVICES (BLACKBERRY’S & DATA CARDS) and Corporate Post – paid Connections etc ♦ Dealt with customer service concerns and complaints, as well as sales enquiries by phone and in person in line with the company’s standards. ♦ Efficiently handled billing related queries of customers and bill payment through cash or credit card transaction. ♦ Instrumental in the development of existing customer accounts after identifying renewals. ♦ Trained new recruits on new products as part of the various sales promotional campaigns. ♦ Supervised and led a team of six staff members in the absence of the Connect Manager and Service Manager.INTERNSHIP EXPERIENCE ♦ LEGAL CONSULTANTS. (Jan 2005-March 2006) Performed a survey on a sample size of 100 Advocates to Analyze how performance appraisal acts as a instrument in motivating higher performance .The key findings of were that the strengths of the organization included a Strong sense of team working, positive line management relations, having a fair degree of influence, employees are treated fairly and there is high involvement of employees in Setting work objectives. ♦ TATA INDICOM CHANNEL PARTNER. (June 2002-July 2005) Accomplished a project with a sample size of 500 employees on the overall functioning of the human resources department with emphasis on employee personal record audit and new joinee formalities. This project involved analyzing the importance of HR audit in an organization and to understand the concept of HR audit. The audit involved checking against the checklist the employment details, certificates, medical reports and joining documents. ♦ ASIAN PAINTS HOME SOLUTIONS. ( COLOR TONES) (November 2001- December 2002) APHS. ( Asain Paints Home Solutions Provider ) Which has numerous colour Combinations which is the best solution provider in Paint industry. I handled Sales & Marketing Co-ordination in the following Turnkey Projects : for Villas, multistory buildings,residential apartments and commercial/industrial buildings. Building Maintenance work involving sanitations, cleansing interior & Exterior, attending damages, suggest which designs are Suitable for their exact needs,suggesting which colours combination is the best solution To suit to their Budget.
Currently Working for the Imported Ceramics Organization in Chennai (2009 to 2011) till date As a Senior Project Co-coordinator (FLOORS INDIA) & (EUROCOP SECURITY SYSTEMS)Job Description Responsible for Positioning the Organization as a premium Project Merchandiser with Builders, Architects and the Project Management Consultants, Assignment involves assessing The project and sizing the concerned project into product Segment involved in cost Formulation to tailor made to the Project Specifications & interacting with the end user to Ascertain product Performance and Clients.FLOORS INDIA Leading Importers of High quality ceramic Tiles & Glass Mosaics & Wooden floorings, C.P. Fittings and accessories. From across the Europe , Middle east, S,America & S.E.Asia And across the USA.LEADING BRANDS Ceramics Tiles : Grescasa, Gresvit, Whitehorse, Otima, L.G. etc. Glass mosaics : Palladio, Bizzazza etc. Wooden Floorings : Deck wood, Pergo , Euro floors etc. C.P. Bath fittings : Aquavit, Duravit, Isenberg, Grohe, Hansgrohe, American standard,Gebrit, kohler, Englefield, Toto, Schell etc.EUROCOP SECURITY Leading Importers High value C.C.T.V . Surveillance systems, SYSTEMS access controllers, Burglar alarms, VDP video door phones, HID Cards, High proximity cards, attendance systems, finger Print detectors, fire alarms, smoke detectors, High security Camera systems, article surveillance systems, Building Automation systems by ( siemens ) , & power fencings etc.
PERSONAL DETAILSDate of Birth : 20/12/1975.Languages Known : English, Hindi, Tamil and Telugu.Martial Status : MarriedPassport No : J 5788818Validity : Up to 2021Declaration: The above said information is true and best of my knowledge. Thanking youDate: 15-08-2011 P. HariKrishnanPlace: Sharjah