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Youth Friendly Services

Published in: Health & Medicine
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  1. 1. Hari Prasad Kaphle Pokhara University
  2. 2. Youth friendly services
  3. 3. Youth friendly services  YFS represent an approach, which brings together the qualities that young people demand, with the high standards that have to be achieved in the best public services.  Such services are accessible, acceptable and appropriate for young people.
  4. 4. Youth friendly services  They are in the right place, at the right time, at the right price (free where necessary) and delivered in the right style to be acceptable to young people.  They are equitable and do not discriminate against gender, ethnicity, religion, disability, social status or any other reason.
  5. 5. Youth friendly services  They reach to those who are most vulnerable and those who lack services.  Comprehensive because they deliver an essential package of services  Effective because they are delivered by trained and motivated health care providers
  6. 6. Fundamental principles of YES
  7. 7. Fundamental principles of YES  Every young person is unique, and has different needs for health information and services based on a range of factors that include their age, race, gender, culture, life experiences, social situation, and physical or mental disability;  The youth have inherent sexual and reproductive rights, including the right to a full range of reproductive health services;
  8. 8. Fundamental principles of YES  Gender inequities and differences that characterize the social, cultural and economic lives of the youth influence their health and development;  The health needs of the youth are best addressed by a holistic approach that takes cognizance of their physical, mental and social wellbeing;
  9. 9. Fundamental principles of YES  The management of youth SRH needs includes the promotion of healthy development, the prevention of SRH problems, as well as the response to specific SRH needs;  Community support is critical to sustainable youth health services and programmes;
  10. 10. Fundamental principles of YES  Youth participation in the planning, development and evaluation of services and programmes ensures that their needs are addressed in an appropriate manner.
  11. 11. Strategies for Implementing YFS  Service provider must see the person (the client) not the problem  Training and staff support  Making the service facilities acceptable  Confidentiality and Privacy  Services that are acceptable to the local communities  Involving youth
  12. 12. Characteristics of YFS 1. Youth friendly policies that:  Fulfill the rights  Address the special needs of different sectors of the population  Avoid discrimination  Pay special attention to gender factors  Guarantee privacy and confidentiality  Ensure affordability to young people
  13. 13. Characteristics of YFS 2. Youth friendly procedures to facilitate:  Easy and confidential registration of clients, retrieval and storage of records  Short waiting time and (where necessary) swift referral  Consultation with or without an appointment
  14. 14. Characteristics of YFS 3. Youth friendly health care providers who are:  Technically competent  Have interpersonal and communication skills  Motivated and supported  Non-judgmental  Devote adequate time to clients or patients  Provide information and support to enable adolescent’s voluntary and informed choices
  15. 15. Characteristics of YFS 4. Youth friendly support staff who are:  Understanding and considerate, treating all youth clients with equal care and respect  Competent, motivated and well supported
  16. 16. Characteristics of YFS 5. Youth friendly health facilities that:  Provide a safe environment at a convenient location  Have convenient working hours  Offer privacy and avoid stigma  Provide information and education material
  17. 17. Characteristics of YFS 6. Youth involvement in planning, implementing and evaluating YFS so that they become:  Well informed about the services and their rights  Encouraged to respect the rights of others  Involved in service assessment and provision
  18. 18. Characteristics of YFS 7. Community involvement and dialogue to:  Promote the value of SRH for youth  Encourage parental and community support 8. Community based outreach and peer-to-peer services to increase coverage and accessibility
  19. 19. Characteristics of YFS 9. Appropriate and comprehensive services that:  Address each youth's physical, social and psychological health and development needs  Provide a comprehensive package of SRH care and referral to other relevant services  Do not carry out unnecessary procedures (i.e. doing unnecessary pelvic exam)
  20. 20. Characteristics of YFS 10. Effective SRH services that are:  Guided by evidence-based protocols  Having equipment and supplies necessary to deliver the essential SRH package  Having a process of quality improvement
  21. 21. Characteristics of YFS 11. Efficient SRH services which have:  Accurate data  Monitoring and Evaluation System
  22. 22. Provider Characteristics
  23. 23. Provider Characteristics  Staff trained in youth-friendly SRH  All staffs demonstrate respect and concern for young people  Privacy and confidentiality are honored  Adequate time is allocated for client and provider interaction  Peer counselors are available
  24. 24. Health Facility Characteristics
  25. 25. Health Facility Characteristics  Separate space or special times set aside for young clients  Convenient hours for young people  Convenient location  Adequate space and sufficient privacy  Comfortable surroundings
  26. 26. Program Design Characteristics
  27. 27. Program Design Characteristics  Youth involvement in design and continuing feedback  Drop-in clients welcomed and appointments arranged rapidly  No overcrowding and short waiting times  Affordable fees  Publicity and recruitment that inform and reassure youth  Boys and young men welcomed and served
  28. 28. Program Design Characteristics  Opportunities exist to foster shared responsibility for decision-making and contraception when young men are present,  Wide range of services and contraceptive methods available  Necessary referrals available
  29. 29. Other Characteristics  Educational material available on site and to take  Group discussions available  Delay of pelvic examination and blood tests possible  Alternative ways to access information, counseling, and services
  30. 30. Other Characteristics
  31. 31. Thank You!