Chapter 1

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Chapter 1

  1. 1. Chapter 1 Introduction to Technical Communication
  2. 2. Industrial Age ->Information Age <ul><li>Information in itself has no value unless it is usable </li></ul><ul><li>Avoid useless information </li></ul><ul><li>To understand and respond to technical and societal issues, we: </li></ul><ul><ul><li>Collect, sort, and interpret data </li></ul></ul><ul><ul><li>Recommend a course of action </li></ul></ul><ul><ul><li>Create a document </li></ul></ul>
  3. 3. Technical Communication is: <ul><li>User Centered </li></ul><ul><ul><li>Avoid personal thoughts or feelings </li></ul></ul><ul><ul><li>Audience’s needs = first priority </li></ul></ul><ul><li>Efficient </li></ul><ul><ul><li>Customers, supervisors, and colleagues use our knowledge </li></ul></ul><ul><ul><li>Documents should not waste time </li></ul></ul><ul><ul><li>Documents should be easy to navigate and straightforward </li></ul></ul>
  4. 4. Elements of Effective Technical Document <ul><li>Worthwhile content </li></ul><ul><li>Sensible organization </li></ul><ul><li>Readable style </li></ul><ul><li>Effective visuals </li></ul><ul><li>Accessible design </li></ul><ul><li>Supplements </li></ul>
  5. 5. In the event of a lawsuit, faulty writing is treated like any other faulty product.
  6. 6. All Shapes and Sizes <ul><li>Letters </li></ul><ul><li>Memos </li></ul><ul><li>Email </li></ul><ul><li>Brochures, Pamphlets, Fact Sheets </li></ul><ul><li>Instructional Material </li></ul><ul><li>Reports </li></ul><ul><li>Proposals </li></ul>
  7. 7. Lannon, John M. (2006). Technical Communication (10 th ed.). New York: Pearson Longman.

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