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  1. 2. Fish! A Remarkable Way to Boost Morale and Improve Results AUTHOR: Stephen Lundin, Harry Paul, John Christensen PUBLISHER: Hyperion, New York DATE OF PUBLICATION: 2000 NUMBER OF PAGES: 112 pages Book pic
  2. 3. <ul><li>Learn to love what you do. </li></ul><ul><li>Make your workplace an energetic, enthusiastic and wonderful place to be. </li></ul><ul><li>Add value, productivity and profit to the company. </li></ul><ul><li>Create happier workers, employers, and customers! </li></ul>THE BIG IDEA Work Made Fun, Gets Done!
  3. 4. Choose Your Attitude <ul><li>There is always a choice about the way you do your work, even if there is no choice about the work itself. </li></ul><ul><li>Have the courage to change. </li></ul><ul><li>Never fair failure. </li></ul><ul><li>Each of us is an artist. </li></ul><ul><li>Never stop learning. </li></ul>Your Attitude Menu for the Day:  OR  . It’s Your Choice!
  4. 5. Play! <ul><li>Create and adult playground and have fun! </li></ul><ul><li>Be serious about your work without taking yourself too seriously. </li></ul><ul><li>Make someone’s day. </li></ul><ul><li>Create great memories. </li></ul>Life is too Precious to be Passing Through to Retirement.
  5. 6. Be Present! <ul><li>Focus on the customer in front of you. </li></ul><ul><li>Be tuned in to opportunities to be there for people. </li></ul><ul><li>Find Ways to Let Your Staff Discover the Fish Philosophy for Themselves. </li></ul>Things Won’t Get Better Until We Choose to Make Things Better.
  6. 7. The Play Team! <ul><li>Benefits of play </li></ul><ul><ul><ul><li>Happy people treat others well. </li></ul></ul></ul><ul><ul><ul><li>Fun leads to creativity. </li></ul></ul></ul><ul><ul><ul><li>The time passes quickly. </li></ul></ul></ul><ul><ul><ul><li>Having a good time is healthy. </li></ul></ul></ul><ul><ul><ul><li>Work becomes a reward and not just a way to rewards. </li></ul></ul></ul><ul><li>Implementing play </li></ul><ul><ul><ul><li>Post signs saying, “This is a playground. Watch out for adult children.” </li></ul></ul></ul><ul><ul><ul><li>Start a joke-of-the-month contest . </li></ul></ul></ul><ul><ul><ul><li>Add more life with plants and an aquarium. Having a good time is healthy. </li></ul></ul></ul><ul><ul><ul><li>Form an ongoing play committee to keep the ideas flowing. </li></ul></ul></ul>
  7. 8. The Make-Their-Day Team <ul><li>Benefits of Make Their Day </li></ul><ul><ul><ul><li>Good for business. </li></ul></ul></ul><ul><ul><ul><li>Serving customers give satisfaction. </li></ul></ul></ul><ul><li>Implementing Make Their Day </li></ul><ul><ul><ul><li>Stagger hours for full coverage. </li></ul></ul></ul><ul><ul><ul><li>Have a monthly and an annual award for service. </li></ul></ul></ul><ul><ul><ul><li>Implement a 360-degree feedback process. </li></ul></ul></ul><ul><ul><ul><li>Form an ongoing play committee to keep the ideas flowing. </li></ul></ul></ul><ul><ul><ul><li>Appoint a special task force dedicated to surprising and delighting our customers. </li></ul></ul></ul>
  8. 9. is a business book Summaries service. Every week, it sends out to subscribers a 9- to 12-page summary of a best-selling business book chosen from among the hundreds of books printed out in the United States every week. For more information, please go to ABOUT BUSINESSSUMMARIES