START TECHNOLOGY SOLUTIONS REFERENCES CURRENT REFERENCES October 2009 © VOICETRUST AG  Problem Customer Statement VOICETRU...
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O2 Success Story 20100118

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O2 Success Story 20100118

  1. 1. START TECHNOLOGY SOLUTIONS REFERENCES CURRENT REFERENCES October 2009 © VOICETRUST AG Problem Customer Statement VOICETRUST Solution Telefónica O2 Germany seeked for higher efficiency in internal IT Service department. In February 2006 O2 decided for VOICETRUST Password Reset. The deployed VOICETRUST Server was equipped with 4 Speech channels and Passwort Reset Connectors for Windows ADS and RSA SecureID. Within 2 months 85% of the 9.000 Telefónica O2 employees registered to the service. Since 2007 further target systems are connected via the BMC Control SA Reset Connector. „ As Project Manager I could complete the Deployment within 3 months in time.” Peter Stein, Project Manager . „We are highly satisfied with Passwort Reset from VOICETRUST, especially because the supplier was very flexible in delivering customer specific adaptations.’’ Wolfgang Gunsenheimer, Head of User Service Centers . Added Value Today the VOICETRUST System renders 90 % of the 400 Password Reset requests each month. Thus 2 Service Agents could be engaged for higher qualified tasks. Investment cost paid off after 18 months. REFERENCES Success Story with Telefónica o2

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